All posts by Managing Editor, Experian Software Solutions

We take a look at the shifting fraud landscape and how your business can get to grips with it using CrossCore

In a report made available this month, Juniper Research anticipates that in 2024, remote purchases for digital and physical goods will exceed 285 billion transactions per annum; an 80% increase on the figure for 2019.  And, that values will increase by nearly 60% to over $9 trillion. It’s impossible to look at these numbers without considering the impact of the massive migration to digital channels that businesses and their customers made to stay engaged during the early response to Covid-19. Finding ways to support customers and their needs remotely has been met with a lot of creative solutions and we see new trends taking hold. For example, “buy online and pick up in-store” and “buy now and pay later” provides customers the access they need for goods and services now with a lot of conveniences. Convenience is a significant part of the customer experience but unfortunately can expose a business to a lot of fraud. According to David Britton, “Fraudsters will always be at the forefront of technology exploitation.” There is evidence of this not only in technological innovation but in the manipulation of human behavior, otherwise known as social engineering. According to Juniper, new technologies such as artificial intelligence will take social engineering to unseen levels of success, like the rise we're seeing in fictitious or synthetic identities. But while it might seem like an impossible problem to manage, businesses have solutions available to them to prevent fraud, including using AI against cybercriminals. In fact, Experian believes that there the layered approach to fraud detection and prevention can significantly protect businesses, and their customers, throughout the credit lifecycle, and withstand the changing face of fraud. Check out the report on key trends and capabilities required for securing digital payments and find out more about Experian's solution on the Juniper Research Leaderboard. Related content: Protect your family from potential fraud when kids are playing video games Getting to grips with the shifting fraud landscape

Making sure your team has the right tools and knowledge to service customers to minimize business disruption during a crisis.

We look at the five key areas businesses should be considering when it comes to customer affordability in the new world of Covid-19.

We look at how businesses around the world are using biometrics and how consumers feel about it.

Mike Gross, Head of Global Identity and Fraud at Experian, recently spoke to Jill Malandrino at Nasdaq Trade Talks about the key things to watch out for when it comes to phishing scams.

The challenges businesses are facing when digitally managing thier at-risk customers in times of crisis

Whether going digital was a part of your strategic plans or not, business leaders of all company sizes must rapidly adapt to this new normal and be prepare for the future post-pandemic.

Birger Thorburn, global CTO at Experian Decision Analytics, explores the effectiveness, efficiency and evolution of passwords.

Birger Thornburn talks to Forbes about the three ways digital transformation is changing how we do business

In this episode of Insights in Action David Britton talks about how businesses worldwide are driving towards a more consumer-centric approach in both their operations and structure.

Shri Santhanam, speaks to Forbes' Peter High on his Technovation podcast about Experian's Analytics and AI solutions.