Customer Experience

Consumers are more aware than ever before about what they perceive to be a secure digital experience, so what can businesses do to improve consumer trust

Our latest research reveals new patterns in consumer payment methods. Download the full report to discover how businesses can harness the opportunity.

If a secure, convenient experience is the norm for consumers, then how can financial services providers differentiate themselves?

As consumers move online to access products and services their expectations for digital experience have increased, but what does positive mean for them?

Read our latest Global Insights Report to find out what businesses can do to meet the evolving expectations and experience of the new digital consumer

Experian’ is named number one vendor on Juniper Research’s leader board for Experian’s flagship digital identity and fraud platform, Crosscore.

Take a look at the latest global fraud predictions for 2022, plus a closer look at fraud in North America, the UK and Brazil.

Steve Wagner, Managing Director, Global Decision Analytics on Redesigning the future of consumer lending with data and analytics. Find Steve Wagner's interview in Raconteur's Future of data report to discover what businesses need to do to succeed in an increasingly digital world. “The good thing is that technology and data now allow businesses to put the customer journey at the heart of what they’re doing. With the advanced technologies available today, businesses can access relevant data and deliver on customer expectations in their moment of need. Whether it’s access to a loan or mortgage, or to consolidate debts, a real-time view of the consumer is possible.” Read the full article and find out about: Why the digital customer experience, enabled by both data and analytics, is the new battleground for many industries. Consumers reporting they were online 25% more in 2021 compared to a year before. Online retail sales saw four years of growth in just 12 months during the Covid pandemic. Demand for frictionless journeys through biometrics or multimodal authentication mean customers can see the value exchange in sharing personal data. Behavioural biometrics is the next frontier in tackling fraud and providing a seamless customer journey. Technology is allowing us to analyse far more data sources in real time, providing a comprehensive picture of an individual. Open Banking and the democratisation of data are part of the progressive change around data. Importance of extracting the insight lenders and fintech providers need to implement the best customer journey and make the best decisions. Businesses can make credit-risk decisions using automation and advanced analytics. This will lead to more opportunities for credit and better financial inclusion. Harnessing the power of 'insight everywhere' for better knowledge bases. "The application of advanced analytics, artificial intelligence and machine learning is allowing businesses to tailor their services to an audience of one - at scale." Stay in the know with our latest research and insights:

For Christmas shoppers, the security of their online transactions will be top of mind. Here are the business best practices for better security in 2022.

Take a look at this infographic to discover what the key findings from our Global Insights Report, October 2021, mean for your business

eWeek’s James Maguire talks to Donna DePasquale, EVP of Global Decisioning Software, about the use of technology in financial services

Find out how consumer expectations have changed over the course of the pandemic and what that means for businesses when it comes to decisioning