Customer Experience
Engaging consumers in a more meaningful way is key to business success, we look at how to provide the right level of security, personalization and convenience in a complex digital landscape.
New research available: The continued impact of Covid-19 on businesses and consumers
Customer ExperienceWith another resurgence of the coronavirus, the impact of Covid-19 will again be felt by businesses—but this time consumer expectations are much higher
For executives and teams across the sector, the question isn't how to achieve financial services digital transformation—but what is the correct strategy
Analytics help consumers - our research shows organizations treating consumers fairly during the Covid-19 crisis earn more business.
The Covid-19 crisis has disrupted everything, but it's evident that cultivating consumer trust in the digital experience is more critical than ever.
Don’t miss these top August headlines: ATO, consumer recognition, and balancing UX and security
Customer ExperienceSee the top August headlines. Get details to keep you up-to-date with details on ATO, consumer recognition, and balancing UX and security from our experts.
What lenders should consider when evaluating their underwriting and decisioning policies for the next 12 months
Customer ExperienceExperts talk: Where lenders should focus their analytics and decisioning teams’ efforts to cope with the volatile economic conditions caused by Covid-19.
New global research insights: The impact of Covid-19 on consumer behaviors and business strategies
Customer ExperienceChanging behaviors to safeguard health during the impact of Covid-19 has fueled a massive shift to digital and attention on businesses to stay relevant
The rising need for identity verification: Managing the consumer shift to digital
Customer ExperienceIrene Ang from Identity Engineering at Microsoft and Marika Vilen, SVP of Platform Commercialization, discuss ID verification solutions and modern CX.
The role of the virtual assistant: Meet consumer demand for the digital experience
Customer ExperienceWhat can businesses do to ensure consumer demand is met while taking care of customer experience? We look at the importance of the virtual assistant
We talk to Neil Stephenson, Vice President of Strategic Client Development, about how businesses can address a lack of data
How rapidly changing environments are accelerating the Need for AI and Machine Learning in Business
Customer ExperienceBirger Thorburn shares how the current rapidly changing environment has greatly accelerated the shift from offline to digital interactions with Forbes
David Britton discusses how the Covid-19 pandemic has prompted a shift to online and what implications have emerged across the online fraud landscape
