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The pandemic changed nearly everything – and consumer credit is no exception. Data, analytics, and credit risk decisioning are gaining an even more significant role as we grow closer to the end of the global crisis. Consumers face uneven roads to recovery, and while some are ready to spend again, others are still dealing with pandemic-related financial stress. We surveyed nearly 9,000 consumers and 2,700 businesses worldwide about how consumers are stabilizing their finances and businesses are returning to growth for our new Global Decisioning Report. In this report, we dive into: Key business priorities in 2021 Financial concerns for consumers How to navigate an uneven recovery Business priorities for the year ahead The importance of the online experience As we begin to near the end of the pandemic, businesses need to prioritize technology that enables a responsive, flexible, efficient and confident approach. This can be done by leveraging advanced data and analytics and integrating machine learning tools into model development. By investing in the right credit risk decisioning tools now, you can help ensure your future. Download the report

As quarantine restrictions lift and businesses reopen, there is still uncertainty in the mortgage market. Research shows that more than two million households face foreclosure as moratoriums expire. And with regulators, like the Consumer Financial Protection Bureau (CFPB), urging mortgage servicers to prepare for an expected surge in homeowners needing assistance, lenders need the right resources as well. One of the resources mortgage lenders rely on to help gain greater insight into their borrower’s financial picture is income and employment verification. The challenge, however, is striking the right balance between gaining the insights needed to support lending decisions and creating a streamlined, frictionless mortgage process. There are three main barriers on the path to a seamless and digital verification process. Legacy infrastructure Traditional verification solutions tend to rely on old technology or processes. Whether a lender’s verification strategy is centered around a solution built on older technology or a manual process, the time to complete a borrower verification can vary from taking a day to weeks. Borrowers have grown accustomed to digital experiences that are simple and frictionless and experiencing a drawn out, manual verification process is likely to impact loyalty to the lender’s brand. Stale employment and income data The alternative to a manual process is an instant hit verification solution, with the aim to create a more seamless borrower experience. However, lenders may receive stale borrower income and employment data back as a match. Consumer circumstances can change frequently in today’s economic environment and, depending on the data source the lender is accessing, data may be out of date or simply incorrect. Decisioning based on old information is problematic since it can increase origination risk. Cost and complexity Lenders that use manual processes to verify information are adding to their time to close and ultimately, their bottom line by way of time and resources. Coupled with pricing increases, lenders are paying more to put their borrowers through a cumbersome and sometimes lengthy process to verify employment and income information. How can mortgage lenders avoid these common pitfalls in their verification strategy? By seeking verification solutions focused on innovation, quality of data, and that are customer-centric. The right tool, such as Experian VerifyTM, can help provide a seamless customer experience, reduce risk, and streamline the verification process. Learn more

Subprime automotive lending has been in the spotlight for some time, as the share of subprime originations continues to decrease. In Q1 2021, subprime originations dropped to 17.75% in Q1 2021, down from 30.85% in Q1 2020. Even in used vehicle financing, which historically sees more subprime borrowers, the decrease was notable, from 30.85% to 26.14% year-over-year. While some industry pundits might immediately say that consumers are being locked out of the market, we know subprime consumers may not be in market for a vehicle, as they continue to manage the impacts of the pandemic. That said, the sharp decreases in subprime originations compared to the incremental decline seen in previous years, highlight that while many aspects of the automotive industry are continuing to recover from the pandemic, subprime originations haven’t quite yet. How then, can we ensure that consumers who are looking to purchase a vehicle still have access to the funds they need? The answer comes down to data. Lenders who haven’t focused on subprime lending before have an opportunity to expand their market and serve this group by layering in additional data points that can help demonstrate a more complete financial history, and showcase the financial responsibility that lenders are looking for. While measures like credit card payments and other loan payments remain the primary means of gauging financial history, lenders can also layer in expanded Fair Credit Reporting Act (FCRA) regulated data such as: Monthly cell phone, cable, internet, and streaming service payments Rental payments Repayment of rent-to-own or small dollar loans Trended data that looks at how a person is managing their credit accounts over a 24-month period Layering in additional data points has benefits for both lenders and consumers. It creates a more complete picture of a consumer’s financial history for lenders, which can improve access to affordable loans for consumers. Leveraging expanded FCRA regulated data can help lenders extend more credit, without expanding their risk. While we may not know exactly what is causing the continued decrease in subprime originations, ensuring that consumers have access to affordable credit will be vital as the industry continues toward recovery. Learn more about this quarter’s automotive finance trends by watching Experian’s full Q1 2021 State of the Automotive Finance Market report. Learn more about expanded FCRA regulated data on our website.
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