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Published: August 11, 2025 by joseph.rodriguez@experian.com

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Fighting Fraud in a Fintech World

Innovation and technology have opened new doors of possibility for banks, credit unions and other financial industry organizations. It’s ushered in a new era of financial services products and capabilities within the digital ecosystem – creating more convenience and a better experience for consumers. And we have the plethora of fintech companies to thank for that. But with new pathways to access financial accounts and information via digital platforms, opportunity has also been created for criminals to implement sophisticated fraud strategies, harming the financial services industry, and more importantly, consumers. In fact, according to recent findings from our Global Identity and Fraud Report, 55 percent of businesses globally reported an increase in fraud-related losses over the past 12 months – particularly account opening and account takeover attacks.   So, with all of the advancements that fintech companies provide, how can they ensure they’re one step ahead of the fraudsters? We sat down with Kathleen Peters, Experian’s senior vice president and Head of Fraud & Identity, to discuss how fintech companies can effectively position themselves for success in this ever-changing fraud landscape. How are businesses responding to the dynamic fraud threat?   Based on the findings from our report, it’s clear businesses recognize the urgency of the matter and are taking steps to actively fight fraud. In the last 12 months, over half of businesses globally made significant investments in fraud management budgets. However, despite the increases in budgets, we are seeing that fraud losses continue to grow year over year. This means that organizations, including fintech companies, need to ensure they have a complete understanding of how fraud impacts their business by looking at the problem holistically. What are some of the advantages fintech companies have over traditional financial institutions when it comes to fraud? With an increase in the volume of data breaches, we have to assume all personally identifiable information, such as name, addresses, date of birth and Social Security number, has been compromised. And with so much of our lives cemented in the digital ecosystem, we are left vulnerable to fraudsters. Many criminals are relentless in their search for weaknesses in the system, never giving up. The advantage that many fintech companies have is their agility and customer-oriented approach. Organizations across the board need to be nimble and adopt new fraud prevention strategies to stay ahead of the criminals. But more importantly, these new strategies cannot negatively impact the customer experience. According to our report, the two most important elements for the consumer online experience are security and convenience. What steps can fintech companies take to increase consumer trust? Trust is built on a company’s ability to protect people’s identities and create an enjoyable experience. We believe a multi-layered approach is key to achieving success. A silver bullet for fraud prevention and identity management doesn’t exist, but the use of multiple strategies can provide a safe and convenient online environment. Advanced data and technology, such as biometrics, device intelligence and identity tokenization, can now seamlessly be integrated to confidently authenticate customers. We know that consumers appreciate security they can see – especially physical biometric measures like a fingerprint or voice recognition. But when these methods are layered with additional, passive authentication capabilities, organizations can deliver the secure and convenient experience that consumers are truly looking for. To read the full Global Identity and Fraud Report, click here.

Feb 08,2019 by

How Ascend Analytical Sandbox Improves Risk Modeling and “Changes the Industry” for Financial Institutions

From a capricious economic environment to increased competition from new market entrants and a customer base that expects a seamless, customized experience, there are a host of evolving factors that are changing the way financial institutions operate. Now more than ever, financial institutions are turning to their data for insights into their customers and market opportunities. But to be effective, this data must be accurate and fresh; otherwise, the resulting strategies and decisions become stale and less effective. This was the challenge facing OneMain Financial, a large provider of personal installment loans serving 10 million total customers across more than 1,700 branches—creating accurate, timely and robust insights, models and strategies to manage their credit portfolios. Traditionally, the archive process had been an expensive, time-consuming, and labor-intensive process; it can take months from start to finish. OneMain Financial needed a solution to reduce expenses and the time involved in order to improve their core risk modeling.   In this recent IDC Customer Spotlight, sponsored by Experian, "Improving Core Risk Modeling with Better Data Analysis," Steven D’Alfonso, Research Director spoke with the Senior Managing Director and head of model development at OneMain Financial who turned to Experian’s Ascend Analytical Sandbox to improve its core risk modeling through reject inferencing. But OneMain Financial also realized additional benefits and opportunities with the solution including compliance and economic stress testing. Read the customer spotlight to learn more about the explore how OneMain Financial: Reduced expense and effort associated with its archive process Improved risk model development timing from several months to 1-2 weeks Used Sandbox to gain additional market insight including: market share, benchmarking and trends, etc. Read the Case Study

Jan 30,2019 by

Orphaned Models Don’t Mean Mass Customer Exodus For GM

Late in November, General Motors announced the Cadillac CT6, Cadillac XTS, Buick Lacrosse, Chevy Volt, Chevy Impala and Chevy Cruze will be discontinued. To think GM will lose customers as a result would be a natural gut reaction. But, a closer look at data shows GM’s losses might not be particularly significant. Demand for these soon-to-be-orphaned models is already waning. For example, the XTS accounted for 12.4 percent of all Cadillacs sold in 2014, but just half that in 2018. Buick Lacrosse plummeted from 20.6 percent of all Buicks sold in 2014 to 6.7 percent in 2018. Demand for GM orphaned models has waned throughout the past few years. Even when customers opt not to repurchase one of these models, they typically stay within the GM family. From January to September 2018, when customers traded in one of these vehicles and opted for a different model, 62.3 percent choose another GM product. In total, the top 12 replacement models for these vehicles are from General Motors. Top replacement models all come from GM, signaling customer loyalty to staying within the GM family. Current customers of these models are likely to be a hot commodity in coming years. General Motors’ competition is likely salivating at the opportunity to woo these customers to their showrooms. Savvy General Motors’ dealers should pay close attention to customer and market information to keep these customers in the fold. To better understand their own customer base, dealers can use Experian’s Auto HyperMonitoring® product to track major life events. Events like marriages, new babies, new drivers in the family, and recent college graduates can be predictors of future purchase intent. Monitoring the orphaned model owners can help dealers predict when these customers will come back to market. Mosaic® USA consumer lifestyle segmentation by Experian also can help identify which customer might be a good fit for a specific vehicle. Grouping customers by more than 1,500 attributes at the household level allows Experian to help dealers match customers with a car or truck that meets their lifestyle and needs. The customer segments also help identify the right media and the right message to attract specific customer groups to the dealership. In addition, dealers can tap into their own customer loan data to better understand how much vehicle owners still owe on their loans. Knowing this data can help dealers put together a financial package that makes sense for their customers. When dealers put all this information together, they can make the right offer to the right customer at the right time. It’s a powerful way to use data and keep customers coming back. In the battle to attract these customers, dealers who leverage this information will win.

Jan 30,2019 by Guest Contributor

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Mar 01,2025 by Jon Mostajo, test user

Used Car Special Report: Millennials Maintain Lead in the Used Vehicle Market

With the National Automobile Dealers Association (NADA) Show set to kickoff later this week, it seemed fitting to explore how the shifting dynamics of the used vehicle market might impact dealers and buyers over the coming year. Shedding light on some of the registration and finance trends, as well as purchasing behaviors, can help dealers and manufacturers stay ahead of the curve. And just like that, the Special Report: Automotive Consumer Trends Report was born. As I was sifting through the data, one of the trends that stood out to me was the neck-and-neck race between Millennials and Gen X for supremacy in the used vehicle market. Five years ago, in 2019, Millennials were responsible for 33.3% of used retail registrations, followed by Gen X (29.5%) and Baby Boomers (26.8%). Since then, Baby Boomers have gradually fallen off, and Gen X continues to close the already minuscule gap. Through October 2024, Millennials accounted for 31.6%, while Gen X accounted for 30.4%. But trends can turn on a dime if the last year offers any indication. Over the last rolling 12 months (October 2023-October 2024), Gen X (31.4%) accounted for the majority of used vehicle registrations compared to Millennials (30.9%). Of course, the data is still close, and what 2025 holds is anyone’s guess, but understanding even the smallest changes in market share and consumer purchasing behaviors can help dealers and manufacturers adapt and navigate the road ahead. Although there are similarities between Millennials and Gen X, there are drastic differences, including motivations and preferences. Dealers and manufacturers should engage them on a generational level. What are they buying? Some of the data might not come as a surprise but it’s a good reminder that consumers are in different phases of life, meaning priorities change. Over the last rolling 12 months, Millennials over-indexed on used vans, accounting for more than one-third of registrations. Meanwhile, Gen X over-indexed on used trucks, making up nearly one-third of registrations, and Gen Z over-indexed on cars (accounting for 17.1% of used car registrations compared to 14.6% of overall used vehicle registrations). This isn’t surprising. Many Millennials have young families and may need extra space and functionality, while Gen Xers might prefer the versatility of the pickup truck—the ability to use it for work and personal use. On the other hand, Gen Zers are still early in their careers and gravitate towards the affordability and efficiency of smaller cars. Interestingly, although used electric vehicles only make up a small portion of used retail registrations (less than 1%), Millennials made up nearly 40% over the last rolling 12 months, followed by Gen X (32.2%) and Baby Boomers (15.8%). The market at a bird’s eye view Pulling back a bit on the used vehicle landscape, over the last rolling 12 months, CUVs/SUVs (38.9%) and cars (36.6%) accounted for the majority of used retail registrations. And nearly nine-in-ten used registrations were non-luxury vehicles. What’s more, ICE vehicles made up 88.5% of used retail registrations over the same period, while alternative-fuel vehicles (not including BEVs) made up 10.7% and electric vehicles made up 0.8%. At the finance level, we’re seeing the market shift ever so slightly. Since the beginning of the pandemic, one of the constant narratives in the industry has been the rising cost of owning a vehicle, both new and used. And while the average loan amount for a used non-luxury vehicle has gone up over the past five years, we’re seeing a gradual decline since 2022. In 2019, the average loan amount was $22,636 and spiked $29,983 in 2022. In 2024, the average loan amount reached $28,895. Much of the decline in average loan amounts can be attributed to the resurgence of new vehicle inventory, which has resulted in lower used values. With new leasing climbing over the past several quarters, we may see more late-model used inventory hit the market in the next few years, which will most certainly impact used financing. The used market moving forward Relying on historical data and trends can help dealers and manufacturers prepare and navigate the road ahead. Used vehicles will always fit the need for shoppers looking for their next vehicle; understanding some market trends will help ensure dealers and manufacturers can be at the forefront of helping those shoppers. For more information on the Special Report: Automotive Consumer Trends Report, visit Experian booth #627 at the NADA Show in New Orleans, January 23-26.

Jan 21,2025 by Kirsten Von Busch

Special Report: Inside the Used Vehicle Finance Market

The automotive industry is constantly changing. Shifting consumer demands and preferences, as well as dynamic economic factors, make the need for data-driven insights more important than ever. As we head into the National Automobile Dealers Association (NADA) Show this week, we wanted to explore some of the trends in the used vehicle market in our Special Report: State of the Automotive Finance Market Report. Packed with valuable insights and the latest trends, we’ll take a deep dive into the multi-faceted used vehicle market and better understand how consumers are financing used vehicles. 9+ model years grow Although late-model vehicles tend to represent much of the used vehicle finance market, we were surprised by the gradual growth of 9+ model year (MY) vehicles. In 2019, 9+MY vehicles accounted for 26.6% of the used vehicle sales. Since then, we’ve seen year-over-year growth, culminating with 9+MY vehicles making up a little more than 30% of used vehicle sales in 2024. Perhaps more interesting though, is who is financing these vehicles. Five years ago, prime and super prime borrowers represented 42.5% of 9+MY vehicles, however, in 2024, those consumers accounted for nearly 54% of 9+MY originations. Among the more popular 9+MY segments, CUVs and SUVs comprised 36.9% of sales in 2024, up from 35.2% in 2023, while cars went from 44.3% to 42.9% year-over-year and pickup trucks decreased from 15.9% to 15.6%. 2024 highlights by used vehicle age group To get a better sense of the overall used market, the segments were broken down into three age groups—9+MY, 4-8MY, and current +3MY—and to no surprise, the finance attributes vary widely. While we’ve seen the return of new vehicle inventory drive used vehicle values lower, it could be a sign that consumers are continuing to seek out affordable options that fit their lifestyle. In fact, the average loan amount for a 9+MY vehicle was $19,376 in 2024, compared to $24,198 for a vehicle between 4-8 years old and $32,381 for +3MY vehicle. Plus, more than 55% of 9+MY vehicles have monthly payments under $400. That’s not an insignificant number for people shopping with the monthly payment in mind. In 2024, the average monthly payment for a used vehicle that falls under current+3MY was $608. Meanwhile, 4-8MY vehicles came in at an average monthly payment of $498, and 9+MY vehicles had a $431 monthly payment. Taking a deeper dive into average loan amounts based on specific vehicle types—as of 2024, current +3MY cars came in at $28,721, followed by CUVs/SUVs ($31,589) and pickup trucks ($40,618). As for 4-8MY vehicles, cars came in with a loan amount of $22,013, CUVs/SUVs were at $23,133, and pickup trucks at $31,114. Used 9+MY cars had a loan amount of $19,506, CUVs/SUVs came in at $17,350, and pickup trucks at $22,369. With interest rates remaining top of mind for most consumers as we’ve seen them increase in recent years, understanding the growth from 2019-2024 can give a holistic picture of how the market has shifted over time. For instance, the average interest rate for a used current+3MY vehicle was 8.0% in 2019 and grew to 10.2% in 2024, the average rate for a 4-8MY vehicle went from 10.3% to 12.9%, and the average rate for a 9+MY vehicle increased from 11.4% to 13.8% in the same time frame. Looking ahead to the used vehicle market It’s important for automotive professionals to understand and leverage the data of the used market as it can provide valuable insights into trending consumer behavior and pricing patterns. While we don’t exactly know where the market will stand in a few years—adapting strategies based on historical data and anticipating shifts can help professionals better prepare for both challenges and opportunities in the future. As used vehicles remain a staple piece of the automotive industry, making informed decisions and optimizing inventory management will ensure agility as the market continues to shift. For more information, visit us at the Experian booth (#627) during the NADA Show in New Orleans from January 23-26.

Jan 21,2025 by Melinda Zabritski

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typesetting, remaining essentially unchanged. It was popularised in the 1960s with the release of Letraset sheets containing Lorem Ipsum passages, and more recently with desktop publishing software like Aldus PageMaker including versions of Lorem Ipsum.