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In an era where record-breaking home prices and skyrocketing interest rates define the mortgage landscape, borrowers find themselves sidelined by prohibitive costs. With the purchase market at a standstill, mortgage lenders are grappling with how to sustain and grow their businesses. Navigating these turbulent waters requires innovative solutions that address the current market dynamics and pave the way for a more resilient and adaptive future.    Today, I’m sitting down with Ivan Ahmed, Director of Product Management for Experian’s Property Data solutions, to learn more about Experian’s Residential Property Attributes™, a new and exciting dataset that can significantly enhance mortgage marketing and mortgage lead generation strategies and drive business growth for lenders, particularly during these challenging times.    Question 1: Ivan, can you provide a brief overview of Residential Property Attributes and its relevance in today’s mortgage lending landscape?   Answer 1: Absolutely. Residential Property Attributes is our latest product innovation designed to revolutionize how mortgage lenders approach marketing and growth decisions. It’s a robust dataset containing nearly 300 attributes that seamlessly integrates borrower property and tradeline information, providing a more holistic view of a borrower’s financial situation. This powerful dataset empowers lenders to make well-informed, impactful marketing decisions by refining campaign segmentation and targeting. Our attributes group into five categories:  Question 2: As a data-focused company, we frequently discuss the importance of leveraging data and analytics to enhance marketing performance with clients. Considering other data providers that offer property data analytics or credit behavior data, what makes our capabilities distinct?  Answer 2: The defining feature of Residential Property Attributes is its integration with borrower tradeline data. Many lenders today focus primarily on credit behavior, but we consider property data analytics, a critical aspect, equally important. By merging these two components, we present lenders with a thorough and accurate understanding of their target borrowers. This combination is revolutionary for marketing leaders looking to boost campaign performance and return on investment (ROI).  Consider this scenario: On paper, two borrowers may seem homogenous, with similar credit scores, payment histories, and debt-to-income ratios. However, when you incorporate property-level insights, a striking disparity in their overall financial situations emerges. This level of insight prevents possible misdirection in marketing efforts.  Question 3: Could you share more about the practical benefits of Residential Property Attributes, especially regarding enhancing marketing performance?  Answer 3: Residential Property Attributes is instrumental in amplifying performance. It enables precise audience segmentation, allowing lenders to tailor marketing campaigns to address specific borrower needs. Here are a few examples:  Lenders can identify borrowers with over $100k in tappable equity and high-interest personal loans and credit card debt. These borrowers are ideal for a cash-out refinance campaign aimed at debt consolidation. They can use a similar approach for Home Equity Line of Credit (HELOC) or Reverse Mortgage campaigns.  Another instance is the utilization of property listings data. This identifies borrowers who are actively selling their properties and may need a new mortgage loan. This insight, coupled with credit-based 'in the market' propensity scores, enables lenders to pinpoint highly motivated borrowers. Such personalization improves engagement and enhances the borrower experience. The result is a marketing campaign that resonates with the audience, thus yielding higher response rates and conversions. The integrated view provided by Residential Property Attributes is the secret ingredient enabling lenders to maximize ROI by optimizing their marketing journey at every step.  Taking action  As we traverse today's complex mortgage landscape, it's clear that conventional methods fall short. As we face unprecedented challenges, adopting a holistic view of borrowers via Residential Property Attributes is not an option but a necessity. It's more than a tool; it's a compass guiding lenders towards more informed, resilient, and successful futures in the ever-changing world of mortgage lending.  Learn more about Residential Property Attributes

Model explainability has become a hot topic as lenders look for ways to use artificial intelligence (AI) to improve their decision-making. Within credit decisioning, machine learning (ML) models can often outperform traditional models at predicting credit risk.  ML models can also be helpful throughout the customer lifecycle, from marketing and fraud detection to collections optimization. However, without explainability, using ML models may result in unethical and illegal business practices.  What is model explainability?  Broadly defined, model explainability is the ability to understand and explain a model's outputs at either a high level (global explainability) or for a specific output (local explainability).1  Local vs global explanation: Global explanations attempt to explain the main factors that determine a model's outputs, such as what causes a credit score to rise or fall. Local explanations attempt to explain specific outputs, such as what leads to a consumer's credit score being 688. But it's not an either-or decision — you may need to explain both.  Model explainability can also have varying definitions depending on who asks you to explain a model and how detailed of a definition they require. For example, a model developer may require a different explanation than a regulator.  Model explainability vs interpretability  Some people use model explainability and interpretability interchangeably. But when the two terms are distinguished, model interpretability may refer to how easily a person can understand and explain a model's decisions.2 We might call a model interpretable if a person can clearly understand:  The features or inputs that the model uses to make a decision.  The relative importance of the features in determining the outputs.  What conditions can lead to specific outputs.  Both explainability and interpretability are important, especially for credit risk models used in credit underwriting. However, we will use model explainability as an overarching term that encompasses an explanation of a model's outputs and interpretability of its internal workings below.  ML models highlight the need for explainability in finance  Lenders have used credit risk models for decades. Many of these models have a clear set of rules and limited inputs, and they might be described as self-explanatory. These include traditional linear and logistic regression models, scorecards and small decision trees.3  AI analytics solutions, such as ML-powered credit models, have been shown to better predict credit risk. And most financial institutions are increasing their budgets for advanced analytics solutions and see their implementation as a top priority.4  However, ML models can be more complex than traditional models and they introduce the potential of a “black box." In short, even if someone knows what goes into and comes out of the model, it's difficult to explain what's happening without an in-depth analysis.  Lenders now have to navigate a necessary trade-off. ML-powered models may be more predictive, but regulatory requirements and fair lending goals require lenders to use explainable models.  READ MORE: Explainability: ML and AI in credit decisioning  Why is model explainability required?  Model explainability is necessary for several reasons:  To comply with regulatory requirements: Decisions made using ML models need to comply with lending and credit-related, including the Fair Credit Reporting Act (FCRA) and Equal Credit Opportunity Act (ECOA). Lenders may also need to ensure their ML-driven models comply with newer AI-focused regulations, such as the AI Bill of Rights in the U.S. and the E.U. AI Act.  To improve long-term credit risk management: Model developers and risk managers may want to understand why decisions are being made to audit, manage and recalibrate models.  To avoid bias: Model explainability is important for ensuring that lenders aren't discriminating against groups of consumers.  To build trust: Lenders also want to be able to explain to consumers why a decision was made, which is only possible if they understand how the model comes to its conclusions.  There's a real potential for growth if you can create and deploy explainable ML models. In addition to offering a more predictive output, ML models can incorporate alternative credit data* (also known as expanded FCRA-regulated data) and score more consumers than traditional risk models. As a result, the explainable ML models could increase financial inclusion and allow you to expand your lending universe.  READ MORE: Raising the AI Bar  How can you implement ML model explainability?  Navigating the trade-off and worries about explainability can keep financial institutions from deploying ML models. As of early 2023, only 14 percent of banks and 19 percent of credit unions have deployed ML models. Over a third (35 percent) list explainability of machine learning models as one of the main barriers to adopting ML.5  Although a cautious approach is understandable and advisable, there are various ways to tackle the explainability problem. One major differentiator is whether you build explainability into the model or try to explain it post hoc—after it's trained.  Using post hoc explainability  Complex ML models are, by their nature, not self-explanatory. However, several post hoc explainability techniques are model agnostic (they don't depend on the model being analyzed) and they don't require model developers to add specific constraints during training.  Shapley Additive Explanations (SHAP) is one used approach. It can help you understand the average marginal contribution features to an output. For instance, how much each feature (input) affected the resulting credit score.  The analysis can be time-consuming and expensive, but it works with black box models even if you only know the inputs and outputs. You can also use the Shapley values for local explanations, and then extrapolate the results for a global explanation.  Other post hoc approaches also might help shine a light into a black box model, including partial dependence plots and local interpretable model-agnostic explanations (LIME).  READ MORE: Getting AI-driven decisioning right in financial services  Build explainability into model development  Post hoc explainability techniques have limitations and might not be sufficient to address some regulators' explainability and transparency concerns.6 Alternatively, you can try to build explainability into your models. Although you might give up some predictive power, the approach can be a safer option.  For instance, you can identify features that could potentially lead to biased outcomes and limit their influence on the model. You can also compare the explainability of various ML-based models to see which may be more or less inherently explainable. For example, gradient boosting machines (GBMs) may be preferable to neural networks for this reason.7  You can also use ML to blend traditional and alternative credit data, which may provide a significant lift — around 60 to 70 percent compared to traditional scorecards — while maintaining explainability.8  READ MORE: Journey of an ML Model  How Experian can help  As a leader in machine learning and analytics, Experian partners with financial institutions to create, test, validate, deploy and monitor ML-driven models. Learn how you can build explainable ML-powered models using credit bureau, alternative credit, third-party and proprietary data. And monitor all your ML models with a web-based platform that helps you track performance, improve drift and prepare for compliance and audit requests. *When we refer to “Alternative Credit Data," this refers to the use of alternative data and its appropriate use in consumer credit lending decisions, as regulated by the Fair Credit Reporting Act. Hence, the term “Expanded FCRA Data" may also apply and can be used interchangeably.  1-3. FinRegLab (2021). The Use of Machine Learning for Credit Underwriting  4. Experian (2022). Explainability: ML and AI in credit decisioning  5. Experian (2023). Finding the Lending Diamonds in the Rough  6. FinRegLab (2021). The Use of Machine Learning for Credit Underwriting  7. Experian (2022). Explainability: ML and AI in credit decisioning  8. Experian (2023). Raising the AI Bar 

Meeting Know Your Customer (KYC) regulations and staying compliant is paramount to running your business with ensured confidence in who your customers are, the level of risk they pose, and maintained customer trust. What is KYC?KYC is the mandatory process to identify and verify the identity of clients of financial institutions, as required by the Financial Conduct Authority (FCA). KYC services go beyond simply standing up a customer identification program (CIP), though that is a key component. It involves fraud risk assessments in new and existing customer accounts. Financial institutions are required to incorporate risk-based procedures to monitor customer transactions and detect potential financial crimes or fraud risk. KYC policies help determine when suspicious activity reports (SAR) must be filed with the Department of Treasury’s FinCEN organization. According to the Federal Financial Institutions Examinations Council (FFIEC), a comprehensive KYC program should include:• Customer Identification Program (CIP): Identifies processes for verifying identities and establishing a reasonable belief that the identity is valid.• Customer due diligence: Verifying customer identities and assessing the associated risk of doing business.• Enhanced customer due diligence: Significant and comprehensive review of high-risk or high transactions and implementation of a suspicious activity-monitoring system to reduce risk to the institution. The following organizations have KYC oversight: Federal Financial Institutions Examinations Council (FFIEC), Federal Reserve Board, Federal Deposit Insurance Corporation (FDIC), national Credit Union Administration (NCUA), Office of the Comptroller of the Currency (OCC) and the Consumer Financial Protection Bureau (CFPB). How to get started on building your Know Your Customer checklist 1. Define your Customer Identification Program (CIP) The CIP outlines the process for gathering necessary information about your customers. To start building your KYC checklist, you need to define your CIP procedure. This may include the documentation you require from customers, the sources of information you may use for verification and the procedures for customer due diligence. Your CIP procedure should align with your organization’s risk appetite and be comply with regulations such as the Patriot Act or Anti-money laundering laws. 2. Identify the customer's information Identifying the information you need to gather on your customer is key in building an effective KYC checklist. Typically, this can include their first and last name, date of birth, address, phone number, email address, Social Security Number or any government-issued identification number. When gathering sensitive information, ensure that you have privacy and security controls such as encryption, and that customer data is not shared with unauthorized personnel. 3. Determine the verification method There are various methods to verify a customer's identity. Some common identity verification methods include document verification, facial recognition, voice recognition, knowledge-based authentication, biometrics or database checks. When selecting an identity verification method, consider the accuracy, speed, cost and reliability. Choose a provider that is highly secure and offers compliance with current regulations. 4. Review your checklist regularly Your KYC checklist is not a one and done process. Instead, it’s an ongoing process that requires periodic review, updates and testing. You need to periodically review your checklist to ensure your processes are up to date with the latest regulations and your business needs. Reviewing your checklist will help your business to identify gaps or outdated practices in your KYC process. Make changes as needed and keep management informed of any changes. 5. Final stage: quality control As a final step, you should perform a quality control assessment of the processes you’ve incorporated to ensure they’ve been carried out effectively. This includes checking if all necessary customer information has been collected, whether the right identity verification method was implemented, if your checklist matches your CIP and whether the results were recorded correctly. KYC is a vital process for your organization in today's digital age. Building an effective KYC checklist is essential to ensure compliance with regulations and mitigate risk factors associated with fraudulent activities. Building a solid checklist requires a clear understanding of your business needs, a comprehensive definition of your CIP, selection of the right verification method, and periodic reviews to ensure that the process is up to date. Remember, your customers' trust and privacy are at stake, so iensuring that your security processes and your KYC checklist are in place is essential. By following these guidelines, you can create a well-designed KYC checklist that reduces risk and satisfies your regulatory needs. Taking the next step Experian offers identity verification solutions as well as fully integrated, digital identity and fraud platforms. Experian’s CrossCore & Precise ID offering enables financial institutions to connect, access and orchestrate decisions that leverage multiple data sources and services. By combining risk-based authentication, identity proofing and fraud detection into a single, cloud-based platform with flexible orchestration and advanced analytics, Precise ID provides flexibility and solves for some of financial institutions’ biggest business challenges, including identity and fraud as it relates to digital onboarding and account take over; transaction monitoring and KYC/AML compliance and more, without adding undue friction. Learn more *This article includes content created by an AI language model and is intended to provide general information.