Javelin Strategy & Research announced the 2017 Identity Proofing Platform Awards. We were honored to see CrossCore as the identity proofing platform winner.

The collections space has been migrating from traditional mail and outbound calls to electronic payment portals, digital collections and virtual negotiators. Now that collectors have had time to test virtual collections, we’ve collected some data points. Here are a few:

Creating a customer journey map, and seeing it through from acquisitions to collections, can help you better define messaging and channels to best reach your audience.