Returns on investment from superior customer-centric strategies easily can exceed 20 percent in the first year of implementation. However, this number is compounded exponentially in subsequent years due to repeat business, new customer referrals and customer loyalty.
Learn more about the design and deployment of holistic retail bank customer-centric strategies that synthesize critical information and qualitative banker insights.
We surveyed more than 6,500 consumers and 650 businesses worldwide about their identity and fraud priorities for our 2020 Global Identity and Fraud Report
Since the end of the recession, customer loyalty has been a focus for lenders, given that there are more options for AFS borrowers. Read more!
The CFPB recently issued a NPRM to implement the FDCPA. If you aren’t ready for the new CFPB regulation, what are you waiting for? Read more!
