Tag: customer experience

It seems like artificial intelligence (AI) has been scaring the general public for years – think Terminator and SkyNet. It’s been a topic that’s...

Published: November 6, 2019 by Jesse Hoggard

Over the years, businesses have gathered a plethora of datasets on their customers. However, there is no value in data alone. The true value...

Published: October 15, 2019 by Kelly Nguyen

A few months ago, I got a letter from the DMV reminding me that it was finally time to replace my driver’s license. I’ve...

Published: October 3, 2019 by Alison Kray

The future is, factually speaking, uncertain. We don’t know if we’ll find a cure for cancer, the economic outlook, if we’ll be living in...

Published: September 19, 2019 by Laura Burrows

Today is National Fintech Day – a day that recognizes the ever-important role that fintech companies play in revolutionizing the customer experience and altering...

Published: August 20, 2019 by Brittany Peterson

The fact that the last recession started right as smartphones were introduced to the world gives some perspective into how technology has changed over...

Published: August 13, 2019 by Laura Burrows

While it’s a word that has only recently made its way into financial circles, consumers and businesses alike have been enjoying life in a...

Published: March 19, 2019 by Jesse Hoggard

2018 was a whirlwind of a year – though it was not surprising when Google’s 2018 “most-searched” list showed Fornite GIFs ruled the internet,...

Published: February 14, 2019 by Brittany Peterson

The business case for identity verification and risk assessment tools is most compelling when it includes a broad range of both direct and indirect...

Published: June 18, 2018 by Guest Contributor

It’s clear the digital marketplace is here to stay. Online activities among consumers reflect the increased adoption of digital commerce. In fact, recent findings...

Published: February 13, 2018 by Guest Contributor

For most businesses, the customer experience is at the heart of every strategy. Debt collection shouldn’t be different. Here’s why: 21% of visits to...

Published: November 30, 2017 by Guest Contributor

Everyone loves a story.  Correction, everyone loves a GOOD story. A customer journey map is a fantastic tool to help you understand your customer’s...

Published: October 3, 2017 by Colleen Rose

Newest technology doesn’t mean best when it comes to stopping fraud I recently attended the Merchant Risk Conference in Las Vegas, which brings together...

Published: March 29, 2017 by Bill Sallurday

Happy holidays! It’s the holiday season and a festive time of year. Colorful lights, comfort food and holiday songs – all of these things...

Published: December 2, 2016 by Debbie Sutherland

Since 1948, International Credit Union Day – a time to recognize the credit union movement – has been celebrated the third Thursday of October. The...

Published: October 20, 2016 by Sacha Ricarte