Tag: customer experience

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For years, organizations have used data to improve operational efficiencies and cost savings. Now they are beginning to use data to optimize or improve...

Published: August 11, 2016 by Guest Contributor

Loyalty fraud and the customer experience Criminals continue to amaze me. Not surprise me, but amaze me with their ingenuity. I previously wrote about...

Published: February 22, 2016 by Bill Sallurday

As thought leaders in every industry make predictions for what 2016 will bring, I’m guessing there will be a few constants. New couples will...

Published: January 6, 2016 by Paul Desaulniers

Customer Experience during the holiday shopping season During the holidays, consumers transact at a much greater rate than any other time of the year....

Published: December 7, 2015 by Roger Bouvier

Protecting your customer The impact of fraud on the customer relationship Sadly fraudsters seem to always be one-step ahead of fraud-prevention strategies, causing organizations...

Published: August 20, 2015 by Keir Breitenfeld

In today's data driven world, decisioning strategies can no longer be one-dimensional and only risk-focused. By employing a multidimensional decisioning approach, companies can deliver...

Published: April 27, 2015 by Carrie Janot

With more than one-third of customers interacting with a single business in five or more channels and more than 85 percent of consumers using...

Published: April 23, 2015 by Carrie Janot

By: Kyle Enger, Executive Vice President of Finagraph Small business remains one of the largest and most profitable client segments for banks. They provide...

Published: March 25, 2015 by Guest Contributor

A comprehensive customer-experience strategy can give companies the competitive edge needed in a market where price, products and service can no longer be considered...

Published: February 20, 2015 by Carrie Janot

Customer experience strategies for success Sometimes it’s easier to describe something as the opposite of something else.  Being “anti-” something can communicate something meaningful....

Published: January 27, 2015 by Kevin Poe

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