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Published: March 1, 2025 by Jon Mostajo, test user

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Unmasking Romance Scams

As Valentine’s Day approaches, hearts will melt, but some will inevitably be broken by romance scams. This season of love creates an opportune moment for scammers to prey on individuals feeling lonely or seeking connection. Financial institutions should take this time to warn customers about the heightened risks and encourage vigilance against fraud. In a tale as heart-wrenching as it is cautionary, a French woman named Anne was conned out of nearly $855,000 in a romance scam that lasted over a year. Believing she was communicating with Hollywood star Brad Pitt; Anne was manipulated by scammers who leveraged AI technology to impersonate the actor convincingly. Personalized messages, fabricated photos, and elaborate lies about financial needs made the scam seem credible. Anne’s story, though extreme, highlights the alarming prevalence and sophistication of romance scams in today’s digital age. According to the Federal Trade Commission (FTC), nearly 70,000 Americans reported romance scams in 2022, with losses totaling $1.3 billion—an average of $4,400 per victim. These scams, which play on victims’ emotions, are becoming increasingly common and devastating, targeting individuals of all ages and backgrounds. Financial institutions have a crucial role in protecting their customers from these schemes. The lifecycle of a romance scam Romance scams follow a consistent pattern: Feigned connection: Scammers create fake profiles on social media or dating platforms using attractive photos and minimal personal details. Building trust: Through lavish compliments, romantic conversations, and fabricated sob stories, scammers forge emotional bonds with their targets. Initial financial request: Once trust is established, the scammer asks for small financial favors, often citing emergencies. Escalation: Requests grow larger, with claims of dire situations such as medical emergencies or legal troubles. Disappearance: After draining the victim’s funds, the scammer vanishes, leaving emotional and financial devastation in their wake. Lloyds Banking Group reports that men made up 52% of romance scam victims in 2023, though women lost more on average (£9,083 vs. £5,145). Individuals aged 55-64 were the most susceptible, while those aged 65-74 faced the largest losses, averaging £13,123 per person. Techniques scammers use Romance scammers are experts in manipulation. Common tactics include: Fabricated sob stories: Claims of illness, injury, or imprisonment. Investment opportunities: Offers to “teach” victims about investing. Military or overseas scenarios: Excuses for avoiding in-person meetings. Gift and delivery scams: Requests for money to cover fake customs fees. How financial institutions can help Banks and financial institutions are on the frontlines of combating romance scams. By leveraging technology and adopting proactive measures, they can intercept fraud before it causes irreparable harm. 1. Customer education and awareness Conduct awareness campaigns to educate clients about common scam tactics. Provide tips on recognizing fake profiles and unsolicited requests. Share real-life stories, like Anne’s, to highlight the risks. 2. Advanced data capture solutions Implement systems that gather and analyze real-time customer data, such as IP addresses, browsing history, and device usage patterns. Use behavioral analytics to detect anomalies in customer actions, such as hesitation or rushed transactions, which may indicate stress or coercion. 3. AI and machine learning Utilize AI-driven tools to analyze vast datasets and identify suspicious patterns. Deploy daily adaptive models to keep up with emerging fraud trends. 4. Real-time fraud interception Establish rules and alerts to flag unusual transactions. Intervene with personalized messages before transfers occur, asking “Do you know and trust this person?” Block transactions if fraud is suspected, ensuring customers’ funds are secure. Collaborating for greater impact Financial institutions cannot combat romance scams alone. Partnerships with social media platforms, AI companies, and law enforcement are essential. Social media companies must shut down fake profiles proactively, while regulatory frameworks should enable banks to share information about at-risk customers. Conclusion Romance scams exploit the most vulnerable aspects of human nature: the desire for love and connection. Stories like Anne’s underscore the emotional and financial toll these scams take on victims. However, with robust technological solutions and proactive measures, financial institutions can play a pivotal role in protecting their customers. By staying ahead of fraud trends and educating clients, banks can ensure that the pursuit of love remains a source of joy, not heartbreak. Learn more

Feb 05,2025 by Alex Lvoff

How Identity Protection for Your Employees Can Reduce Your Data Breach Risk

As data breaches become an ever-growing threat to businesses, the role of employees in maintaining cybersecurity has never been more critical. Did you know that 82% of data breaches involve the human element1 , such as phishing, stolen credentials, or social engineering tactics? These statistics reveal a direct connection between employee identity theft and business vulnerabilities. In this blog, we’ll explore why protecting your employees’ identities is essential to reducing data breach risk, how employee-focused identity protection programs, and specifically employee identity protection, improve both cybersecurity and employee engagement, and how businesses can implement comprehensive solutions to safeguard sensitive data and enhance overall workforce well-being. The Rising Challenge: Data Breaches and Employee Identity Theft The past few years have seen an exponential rise in data breaches. According to the Identity Theft Resource Center, there were 1,571 data compromises in the first half of 2024, impacting more than 1.1 billion individuals – a 490% increase year over year2. A staggering proportion of these breaches originated from compromised employee credentials or phishing attacks. Explore Experian's Employee Benefits Solutions The Link Between Employee Identity Theft and Cybersecurity Risks Phishing and Social EngineeringPhishing attacks remain one of the top strategies used by cybercriminals. These attacks often target employees by exploiting personal information stolen through identity theft. For example, a cybercriminal who gains access to an employee's compromised email or social accounts can use this information to craft realistic phishing messages, tricking them into divulging sensitive company credentials. Compromised Credentials as Entry PointsCompromised employee credentials were responsible for 16% of breaches and were the costliest attack vector, averaging $4.5 million per breach3. When an employee’s identity is stolen, it can give hackers a direct line to your company’s network, jeopardizing sensitive data and infrastructure. The Cost of DowntimeBeyond the financial impact, data breaches disrupt operations, erode customer trust, and harm your brand. For businesses, the average downtime from a breach can last several weeks – time that could otherwise be spent growing revenue and serving clients. Why Businesses Need to Prioritize Employee Identity Protection Protecting employee identities isn’t just a personal benefit – it’s a strategic business decision. Here are three reasons why identity protection for employees is essential to your cybersecurity strategy: 1. Mitigate Human Risk in Cybersecurity Employee mistakes, often resulting from phishing scams or misuse of credentials, are a leading cause of breaches. By equipping employees with identity protection services, businesses can significantly reduce the likelihood of stolen information being exploited by fraudsters and cybercriminals. 2. Boost Employee Engagement and Financial Wellness Providing identity protection as part of an employee benefits package signals that you value your workforce’s security and well-being. Beyond cybersecurity, offering such protections can enhance employee loyalty, reduce stress, and improve productivity. Employers who pair identity protection with financial wellness tools can empower employees to monitor their credit, secure their finances, and protect against fraud, all of which contribute to a more engaged workforce. 3. Enhance Your Brand Reputation A company’s cybersecurity practices are increasingly scrutinized by customers, stakeholders, and regulators. When you demonstrate that you prioritize not just protecting your business, but also safeguarding your employees’ identities, you position your brand as a leader in security and trustworthiness. Practical Strategies to Protect Employee Identities and Reduce Data Breach Risk How can businesses take actionable steps to mitigate risks and protect their employees? Here are some best practices: Offer Comprehensive Identity Protection Solutions A robust identity protection program should include: Real-time monitoring for identity theft Alerts for suspicious activity on personal accounts Data and device protection to protect personal information and devices from identity theft, hacking and other online threats Fraud resolution services for affected employees Credit monitoring and financial wellness tools Leading providers like Experian offer customizable employee benefits packages that provide proactive identity protection, empowering employees to detect and resolve potential risks before they escalate. Invest in Employee Education and Training Cybersecurity is only as strong as your least-informed employee. Provide regular training sessions and provide resources to help employees recognize phishing scams, understand the importance of password hygiene, and learn how to avoid oversharing personal data online. Implement Multi-Factor Authentication (MFA) MFA adds an extra layer of security, requiring employees to verify their identity using multiple credentials before accessing sensitive systems. This can drastically reduce the risk of compromised credentials being misused. Partner with a Trusted Identity Protection Provider Experian’s suite of employee benefits solutions combines identity protection with financial wellness tools, helping your employees stay secure while also boosting their financial confidence. Only Experian can offer these integrated solutions with unparalleled expertise in both identity protection and credit monitoring. Conclusion: Identity Protection is the Cornerstone of Cybersecurity The rising tide of data breaches means that businesses can no longer afford to overlook the role of employee identity in cybersecurity. By prioritizing identity protection for employees, organizations can reduce the risk of costly breaches and also create a safer, more engaged, and financially secure workforce. Ready to protect your employees and your business? Take the next step toward safeguarding your company’s future. Learn more about Experian’s employee benefits solutions to see how identity protection and financial wellness tools can transform your workplace security and employee engagement. Learn more 1 2024 Experian Data Breach Response Guide 2 Identity Theft Resource Center. H1 2024 Data Breach Analysis 3 2023 IBM Cost of a Data Breach Report

Jan 28,2025 by Stefani Wendel

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Used Vehicles and SUVs Remain Prominent in Q3 2022

The automotive market continues to evolve. Hit with challenges like the inventory shortage, the response has been dynamic, as lenders and dealers look for creative ways to serve their customers. Experian’s State of the Automotive Finance Market Report: Q3 2022 found that consumers with credit scores between 300 and 660—also considered as the nonprime segments—are continuing to opt for used vehicles rather than new. In addition to that, consumers overall are preferring larger vehicles such as SUVs over sedans. In Q3 2022, used vehicles comprised 61.68% of total vehicle financing, an increase from 59.66% the previous year. With used vehicles typically having a higher volume and monthly payments that are considerably lower than new vehicles, it’s not out of the ordinary for used to make up a larger portion of automotive financing. For example, the average monthly payment for a used vehicle went from $472 in Q3 2021 to $525 in Q3 2022. In comparison, the average monthly payment for a new vehicle was $700 this quarter, an increase from $618 this time last year. In Q3 2022, the used vehicle loan amount increased 8.59% year-over-year, a significantly lower increase from Q3 2021, when average loan amounts jumped 21.37% year-over-year. This is certainly a positive trend for consumers who are in the market for a used vehicle and could also signal the finance market normalizing, with used vehicle values increasing at a more expected rate. Larger vehicles dominate financing share When looking at what consumers are financing, SUVs have comprised the majority of financing for quite some time. In Q3 2022, SUVs made up 60.40% of financing, an increase from 58.03% in Q3 2021, while full-size pickup trucks grew from 15.84% to 17.19% year-over-year. In comparison, sedans decreased from 20.38% in Q3 2021 to 17.61% in Q3 2022. Larger vehicles sustained dominance in the automotive industry is partly due to the rise of crossover vehicles, which consumers appreciate because of the additional cargo space without completely sacrificing fuel efficiency. While it appears that things may be leveling out in the automotive finance market, it is important to stay close to the data and trends to better understand the evolving marketplace. The automotive industry continues to be ever-changing, and lenders and dealers who leverage data-driven decision making will be best positioned to manage any future changes. To learn more about automotive finance trends, watch the entire State of the Automotive Finance Market: Q3 2022 presentation on demand.

Dec 06,2022 by Melinda Zabritski

Inclusive Finance: The Limitations of Traditional Credit Scores

Conventional credit scoring systems are based on models developed over six decades. As consumer behavior evolves, it's important to seek newer, fresher sources of data to assess creditworthiness. Because the data used by conventional credit scoring models does not provide the full picture of a consumer's financial health, a large population segment of the United States is excluded from accessing credit.With changing times and new technology, forward-thinking financial institutions are using alternative data1 to gain a more holistic consumer view. A move toward inclusive finance, including incorporating alternative data in credit scoring models, is a crucial step towards promoting financial inclusion and helping millions of consumers achieve their financial and personal goals. More importantly, it provides the insight needed for lender confidence, which can help fuel business growth. Understanding limitations of the conventional scoring system Credit scores can be obtained from any one of the major credit bureaus based on information found in a consumer's credit report and are incorporated into a lender's credit-decisioning process. While there are various credit scoring models based on lender preference that could yield slightly different scores, all traditional scores are comprised of credit characteristics within these categories: payment history, credit mix, credit history length, amounts owed and new credit account inquires. Lenders use past credit performance to predict whether extending credit is a risk, posing a major challenge for credit invisible and thin-file consumers and leaving millions at a disadvantage. This dilemma also limits business growth for lenders. Consumers who are unable to access mainstream credit often turn to the alternative financial services (AFS) industry, a $140 billion market that continues to grow by 7-10 percent each year.2 The AFS industry offers consumers additional products, like payday loans, cash advances, short-term installment loans, and rent-to-own loans, none of which are included in a traditional credit file. With alternative credit data, lenders can obtain a more holistic view of creditworthiness and risk, helping to enhance inclusive lending by broadening their pool of potential loan candidates. Why conventional scoring models simply aren't enough Because of the criteria used to assess creditworthiness, conventional credit scoring models do not accurately capture an individual's financial behavior or health. Indeed, many people demonstrate financial responsibility in other legitimate ways that are not reported to the major credit bureaus.In contrast, non-traditional data considers a consumer's everyday financial behavior to provide a more accurate score for lenders. It can include a range of indicators, such as: Bill payments: Consistent payment history on typical household bills (which may have been paid from a debit account). Bank account data: Shows average balance and withdrawal activity and recurring payroll deposits (indicating that a consumer is employed and receives a regular income). Rental data: Indicates a consumer's long-term stability in making regular, on-time monthly rent payments. Registered licenses: Registered licenses or membership with a skilled  trade or profession can indicate the likelihood to generate income. Including this type of data can benefit both lenders and applicants. According to an Experian report, by adding alternative credit data to a near-prime population, lenders could see an increase in approvals for consumers historically being left behind. When Clear Early Risk Score™ is paired with the VantageScore® credit score, approvals climb to 16 percent of the population inside the same risk criteria, representing a 60 percent lift in credit approvals for near-prime consumers.2 The pool of people from whom this type of alternative data can reliably be collected is growing, with 70 percent of consumers willing to provide additional financial information to a lender if it increases their chance for approval or improves their interest rate for a mortgage or car loan.3 Plenty of available yet untapped data exists that can add value to a consumer's profile and lead to greater inclusive lending. For example, 95 percent of Americans own a cell phone and about two-thirds of households headed by young adults are being rented. Reporting on this data could potentially "thicken" a credit file and provide deeper insight into a consumer's credit behavior.3Indeed, turning to non-traditional data can expand the credit universe and lead to more inclusive credit scoring models, especially by leveraging existing technology and financial inclusion solutions. Research shows that with Lift Premium™, virtually all of the 21 million conventionally unscorable consumers would become scoreable, and over 1 million of them would have scores in the near-prime range or better. Of these, 1.7 million would be Black American and Hispanic/Latino people.3 For lenders, these numbers reveal potential opportunities to grow their businesses. Of the 255 million adults in the U.S., 19 percent of credit eligible adults are left out of mainstream scoring systems. 28 million are considered credit invisible – meaning they have no credit history (11%). 21 million are considered unscorable – have partial credit history but not enough to generate a score using conventional models (8%). Of the remaining credit eligible adults, 57 million were considered subprime (22%). 106 million U.S. adults can't get mainstream credit rates (42%). Adopting inclusive finance lending practices is not only the right thing to do but also provides financial institutions with the chance to reach untapped markets, grow their business and promote a healthier economy. Financial inclusion is not a destination, but an ever-evolving journey. Don't miss out on this critical opportunity to join the movement. Learn more about our financial inclusion tools to help enhance your inclusive lending approach. 1"Alternative Credit Data,” refers to the use of alternative data and its appropriate use in consumer credit lending decisions, as regulated by the Fair Credit Reporting Act. Hence, the term “Expanded FCRA Data” may also apply in this instance and both can be used interchangeably.2Experian: 2020 State of Alternative Credit Data.3Oliver Wyman white paper, “Financial Inclusion and Access to Credit," January 12, 2022.

Dec 06,2022 by Corliss Hill

Three Easy Ways to Keep Track of Your Personal Information Online

The average person spends nearly seven hours a day online[1]. Much of that time consists of sharing personal information with a variety of websites, which can sometimes lead to bad actors gaining unauthorized access to your personal information for ill-intended purposes. Theft of your personal information – and subsequently, identity fraud – can have seriously damaging consequences. According to a report from the AARP, nearly 42 million Americans fell victim to identity fraud in 2021, costing $52 billion in losses[2]. You can proactively take three easy steps to protect and keep track of your personal information online. 1. Keep your information updated. Outdated information can lead to problems for your online accounts. If an old online account that you no longer use has outdated information such as a previous home address where you no longer live, or an email address you haven’t used recently, that information can sometimes be used to access your current online accounts. If a hacker has access to those details, they could potentially use that information for criminal activity such as making unauthorized transfers from your bank account. Solution: Make sure your information – name, email address, phone number, mailing address, etc. – is up to date across any websites you use frequently. This may include online shopping, financial information, medical records, email accounts, and/or social media networks. It’s also a good idea to delete any online accounts you no longer use and/or remove any out-of-date information from those accounts. 2. Switch up your passwords. Using the same password for too long, or for multiple accounts, can make it easy for hackers to obtain your personal information. Creating a secure password that’s also easy to remember can be a challenge. Many hackers will try to guess your password based on common information that’s easy to remember, such as birthdates, anniversaries, names of family members or pets, or street addresses. Solution: Change your password at least every six months for any websites where you’ve shared your personal information, and make sure this password can’t be easily guessed. Avoid special dates, names, or street addresses. Using a password manager can help you generate stronger passwords and keep track of existing ones across multiple online accounts, while safely storing and protecting your login information in one place. 3. Add two-factor authentication when possible. Without it, hackers can more easily break into your accounts and gain access to your personal information. Two-factor authentication adds a second layer of defense against people who try to gain access to your online accounts without your permission. Without it, a hacker only needs to obtain your email address and guess your password to get into your account and steal your personal information. Solution: Enable two-factor authentication for as many of your online accounts as possible. When this feature is turned on, a temporary code will be sent to your phone or email inbox whenever you attempt to log in to your account. Since hackers will not have access to this code, they will not be able to access your account.  Identity theft is a serious concern with potentially severe consequences. Avoid any unnecessary risk by:   Keeping your information up to date Changing your passwords often Adding two-factor authentication when possible By taking these proactive steps, you can drastically reduce your risk of falling victim to identity theft while maintaining control of your personal information online. Learn more about our identity protection services [1] Oberlo. 2022. How Much Time Does the Average Person Spend on the Internet? [2] AARP. 2022. Identity Fraud Hit 42 Million People in 2021.

Dec 02,2022 by Brian Funicelli