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Recently, I shared articles about the problems surrounding third-party and first-party fraud. Now I’d like to explore a hybrid type – synthetic identity fraud – and how it can be the hardest type of fraud to detect. What is synthetic identity fraud? Synthetic identity fraud occurs when a criminal creates a new identity by mixing real and fictitious information. This may include blending real names, addresses, and Social Security numbers with fabricated information to create a single identity. Once created, fraudsters will use their synthetic identities to apply for credit. They employ a well-researched process to accumulate access to credit. These criminals often know which lenders have more liberal identity verification policies that will forgive data discrepancies and extend credit to people who appear to be new or emerging consumers. With each account that they add, the synthetic identity builds more credibility. Eventually, the synthetic identity will “bust out,” or max out all available credit before disappearing. Because there is no single person whose identity was stolen or misused there’s no one to track down when this happens, leaving businesses to deal with the fall out. More confounding for the lenders involved is that each of them sees the same scam through a different lens. For some, these were longer-term reliable customers who went bad. For others, the same borrower was brand new and never made a payment. Synthetic identities don't appear consistently as a new account problem or a portfolio problem or correlate to thick- or thin-filed identities, further complicating the issue. How does synthetic identity fraud impact me? As mentioned, when synthetic identities bust out, businesses are stuck footing the bill. Annual SIF (synthetic identity fraud) charge-offs in the United States alone could be as high as $11 billion. – Steven D’Alfonso, research director, IDC Financial Insights1 Unlike first- and third-party fraud, which deal with true identities and can be tracked back to a single person (or the criminal impersonating them), synthetic identities aren’t linked to an individual. This means that the tools used to identify those types of fraud won’t work on synthetics because there’s no victim to contact (as with third-party fraud), or real customer to contact in order to collect or pursue other remedies. Solving the synthetic identity fraud problem Preventing and detecting synthetic identities requires a multi-level solution that includes robust checkpoints throughout the customer lifecycle. During the application process, lenders must look beyond the credit report. By looking past the individual identity and analyzing its connections and relationships to other individuals and characteristics, lenders can better detect anomalies to pinpoint false identities. Consistent portfolio review is also necessary. This is best done using a risk management system that continuously monitors for all types of fraudulent activities across multiple use cases and channels. A layered approach can help prevent and detect fraud while still optimizing the customer experience. With the right tools, data, and analytics, fraud prevention can teach you more about your customers, improving your relationships with them and creating opportunities for growth while minimizing fraud losses. To wrap up this series, I’ll explore account takeover fraud and how the correct strategy can help you manage all four types of fraud while still optimizing the customer experience. To learn more about the impact of synthetic identities, download our “Preventing Synthetic Identity Fraud” white paper and call us to learn more about innovative solutions you can use to detect and prevent fraud. Contact us Download whitepaper 1Synthetic Identity Fraud Update: Effects of COVID-19 and a Potential Cure from Experian, IDC Financial Insights, July 2020

Despite the constant narrative around “unprecedented times” and the “new normal,” if the current market volatility tells us anything, it’s to go back to basics. As financial institutions navigate COVID-19’s economic impact, and challenges that are likely to be different or more extreme than in the past, the best credit portfolio management practices are fundamental. The global pandemic impacts today’s data as existing data and analytics may not accurately reflect what is happening now, resulting in inaccurate portfolio assessment. In order to successfully navigate loss forecasting, predicting borrower behavior and controlling loss ratios, lenders must engage new data, analytics and economic scenarios suited for today’s changing times. In Experian’s latest white paper, “Credit Portfolio Management After the COVID-19 Recession,” we’ll explore best practices to combat the following challenges: Forecasting credit losses despite increased economic volatility Businesses have long used a variety of data, analytics and models to anticipate and project the future direction of their organization based on a number of data points; however, with the onset of the global pandemic, long-standing scenarios became suddenly irrelevant. Predicting borrower behavior given increased financial disparities The post-pandemic and pre-pandemic worlds are very different places for some borrowers. Pandemic-related job losses and other economic effects will not be spread evenly and this variability may be reflected in lenders’ portfolios. Controlling loss ratios In the post-COVID world, it will be mission critical for lenders to use high-quality and up-to-date data to balance priorities and identify which areas of their portfolio need attention now. Whether your portfolio is doing better than expected, as expected, or worse than expected, now is the time to refresh portfolio management strategy. Lenders should be watching for early indicators in loan portfolios to better navigate a fluctuating economy and that requires new resources and better tools. Take control of your business’ trajectory. Download now

The automotive industry has experienced extreme change over the past nine months. And while most of the attention has centered on the transition to digital retailing and inventory shortages, a lesser known shift has occurred: consumers opting for larger vehicles. The change has reverberated throughout the automotive finance market, and as dealers and lenders navigate the upcoming months, it’ll be important for them to assess how this trend evolves. What Types of Vehicles Are Consumers Buying? At the beginning of the pandemic, we observed the return of full-sized pickups as the vehicle of choice for consumers, making up nearly 16% of financed vehicles in Q2 2020. This was likely driven by automaker incentives, such as lower interest rates and cashback programs, that made purchasing an expensive vehicle more manageable. But as the year progressed, consumer preferences have shifted once again. According to Experian’s Q3 2020 State of the Automotive Finance Market, small SUVs became the most financed vehicle segment, making up 26.01% of all financed vehicles during the quarter. They are followed by mid-size SUV’s (24.15%) and full-sized pickup trucks (14.61%). With incentives scaling back, it will be interesting to see how consumer preferences evolve over the coming months. Consumer Preference Drove the Loan Amounts Higher Based on the most popular vehicle segments, the reasons behind increased loan amounts becomes clearer, even with incentive programs. The average new loan amount was roughly $34,600, rising more than $2,000 compared to Q3 2019. But used vehicle loans also saw an increase, with the average used loan amount coming in at $21,438, a $945 increase. Considering the difference in loan amounts between new and used, it makes sense that some consumers have shifted back to the used vehicle market, particularly as the pullback on incentives begins. Consumers Lean into Longer Loans Somewhat surprising, considering the significant increase in the average loan amount, the average monthly payment saw a modest increase, rising $11 to reach $563. We saw a similar pattern in the used market, with the average monthly payment for a used vehicle increasing only $6 to $397 compared to last year. Much of this has been driven by consumers continuing to opt for longer loan terms. The average loan term for a new vehicle was 69.68 months, up from 68.98 last year. In fact, more than 44% of new vehicle loans had terms between the 61- and 72-month range, while more than 28% had loan terms between 73- and 84-months. Combined with lower interest rates, the extension of loan terms contributed to making monthly vehicle payments more manageable for consumers. As we continue to navigate the recovery, consumers’ unique needs and preferences will continue to evolve. With automakers pulling back on incentives, how will consumer purchasing behaviors be impacted? There are many unknowns about the months and years ahead, but by staying close to the trends, the industry will be better positioned to help consumers stay within budget and minimize risk in their portfolios. To view the full Q3 2020 State of the Automotive Finance Market report, click here.


