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Published: March 1, 2025 by Jon Mostajo, test user

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Unmasking Romance Scams

As Valentine’s Day approaches, hearts will melt, but some will inevitably be broken by romance scams. This season of love creates an opportune moment for scammers to prey on individuals feeling lonely or seeking connection. Financial institutions should take this time to warn customers about the heightened risks and encourage vigilance against fraud. In a tale as heart-wrenching as it is cautionary, a French woman named Anne was conned out of nearly $855,000 in a romance scam that lasted over a year. Believing she was communicating with Hollywood star Brad Pitt; Anne was manipulated by scammers who leveraged AI technology to impersonate the actor convincingly. Personalized messages, fabricated photos, and elaborate lies about financial needs made the scam seem credible. Anne’s story, though extreme, highlights the alarming prevalence and sophistication of romance scams in today’s digital age. According to the Federal Trade Commission (FTC), nearly 70,000 Americans reported romance scams in 2022, with losses totaling $1.3 billion—an average of $4,400 per victim. These scams, which play on victims’ emotions, are becoming increasingly common and devastating, targeting individuals of all ages and backgrounds. Financial institutions have a crucial role in protecting their customers from these schemes. The lifecycle of a romance scam Romance scams follow a consistent pattern: Feigned connection: Scammers create fake profiles on social media or dating platforms using attractive photos and minimal personal details. Building trust: Through lavish compliments, romantic conversations, and fabricated sob stories, scammers forge emotional bonds with their targets. Initial financial request: Once trust is established, the scammer asks for small financial favors, often citing emergencies. Escalation: Requests grow larger, with claims of dire situations such as medical emergencies or legal troubles. Disappearance: After draining the victim’s funds, the scammer vanishes, leaving emotional and financial devastation in their wake. Lloyds Banking Group reports that men made up 52% of romance scam victims in 2023, though women lost more on average (£9,083 vs. £5,145). Individuals aged 55-64 were the most susceptible, while those aged 65-74 faced the largest losses, averaging £13,123 per person. Techniques scammers use Romance scammers are experts in manipulation. Common tactics include: Fabricated sob stories: Claims of illness, injury, or imprisonment. Investment opportunities: Offers to “teach” victims about investing. Military or overseas scenarios: Excuses for avoiding in-person meetings. Gift and delivery scams: Requests for money to cover fake customs fees. How financial institutions can help Banks and financial institutions are on the frontlines of combating romance scams. By leveraging technology and adopting proactive measures, they can intercept fraud before it causes irreparable harm. 1. Customer education and awareness Conduct awareness campaigns to educate clients about common scam tactics. Provide tips on recognizing fake profiles and unsolicited requests. Share real-life stories, like Anne’s, to highlight the risks. 2. Advanced data capture solutions Implement systems that gather and analyze real-time customer data, such as IP addresses, browsing history, and device usage patterns. Use behavioral analytics to detect anomalies in customer actions, such as hesitation or rushed transactions, which may indicate stress or coercion. 3. AI and machine learning Utilize AI-driven tools to analyze vast datasets and identify suspicious patterns. Deploy daily adaptive models to keep up with emerging fraud trends. 4. Real-time fraud interception Establish rules and alerts to flag unusual transactions. Intervene with personalized messages before transfers occur, asking “Do you know and trust this person?” Block transactions if fraud is suspected, ensuring customers’ funds are secure. Collaborating for greater impact Financial institutions cannot combat romance scams alone. Partnerships with social media platforms, AI companies, and law enforcement are essential. Social media companies must shut down fake profiles proactively, while regulatory frameworks should enable banks to share information about at-risk customers. Conclusion Romance scams exploit the most vulnerable aspects of human nature: the desire for love and connection. Stories like Anne’s underscore the emotional and financial toll these scams take on victims. However, with robust technological solutions and proactive measures, financial institutions can play a pivotal role in protecting their customers. By staying ahead of fraud trends and educating clients, banks can ensure that the pursuit of love remains a source of joy, not heartbreak. Learn more

Feb 05,2025 by Alex Lvoff

How Identity Protection for Your Employees Can Reduce Your Data Breach Risk

As data breaches become an ever-growing threat to businesses, the role of employees in maintaining cybersecurity has never been more critical. Did you know that 82% of data breaches involve the human element1 , such as phishing, stolen credentials, or social engineering tactics? These statistics reveal a direct connection between employee identity theft and business vulnerabilities. In this blog, we’ll explore why protecting your employees’ identities is essential to reducing data breach risk, how employee-focused identity protection programs, and specifically employee identity protection, improve both cybersecurity and employee engagement, and how businesses can implement comprehensive solutions to safeguard sensitive data and enhance overall workforce well-being. The Rising Challenge: Data Breaches and Employee Identity Theft The past few years have seen an exponential rise in data breaches. According to the Identity Theft Resource Center, there were 1,571 data compromises in the first half of 2024, impacting more than 1.1 billion individuals – a 490% increase year over year2. A staggering proportion of these breaches originated from compromised employee credentials or phishing attacks. Explore Experian's Employee Benefits Solutions The Link Between Employee Identity Theft and Cybersecurity Risks Phishing and Social EngineeringPhishing attacks remain one of the top strategies used by cybercriminals. These attacks often target employees by exploiting personal information stolen through identity theft. For example, a cybercriminal who gains access to an employee's compromised email or social accounts can use this information to craft realistic phishing messages, tricking them into divulging sensitive company credentials. Compromised Credentials as Entry PointsCompromised employee credentials were responsible for 16% of breaches and were the costliest attack vector, averaging $4.5 million per breach3. When an employee’s identity is stolen, it can give hackers a direct line to your company’s network, jeopardizing sensitive data and infrastructure. The Cost of DowntimeBeyond the financial impact, data breaches disrupt operations, erode customer trust, and harm your brand. For businesses, the average downtime from a breach can last several weeks – time that could otherwise be spent growing revenue and serving clients. Why Businesses Need to Prioritize Employee Identity Protection Protecting employee identities isn’t just a personal benefit – it’s a strategic business decision. Here are three reasons why identity protection for employees is essential to your cybersecurity strategy: 1. Mitigate Human Risk in Cybersecurity Employee mistakes, often resulting from phishing scams or misuse of credentials, are a leading cause of breaches. By equipping employees with identity protection services, businesses can significantly reduce the likelihood of stolen information being exploited by fraudsters and cybercriminals. 2. Boost Employee Engagement and Financial Wellness Providing identity protection as part of an employee benefits package signals that you value your workforce’s security and well-being. Beyond cybersecurity, offering such protections can enhance employee loyalty, reduce stress, and improve productivity. Employers who pair identity protection with financial wellness tools can empower employees to monitor their credit, secure their finances, and protect against fraud, all of which contribute to a more engaged workforce. 3. Enhance Your Brand Reputation A company’s cybersecurity practices are increasingly scrutinized by customers, stakeholders, and regulators. When you demonstrate that you prioritize not just protecting your business, but also safeguarding your employees’ identities, you position your brand as a leader in security and trustworthiness. Practical Strategies to Protect Employee Identities and Reduce Data Breach Risk How can businesses take actionable steps to mitigate risks and protect their employees? Here are some best practices: Offer Comprehensive Identity Protection Solutions A robust identity protection program should include: Real-time monitoring for identity theft Alerts for suspicious activity on personal accounts Data and device protection to protect personal information and devices from identity theft, hacking and other online threats Fraud resolution services for affected employees Credit monitoring and financial wellness tools Leading providers like Experian offer customizable employee benefits packages that provide proactive identity protection, empowering employees to detect and resolve potential risks before they escalate. Invest in Employee Education and Training Cybersecurity is only as strong as your least-informed employee. Provide regular training sessions and provide resources to help employees recognize phishing scams, understand the importance of password hygiene, and learn how to avoid oversharing personal data online. Implement Multi-Factor Authentication (MFA) MFA adds an extra layer of security, requiring employees to verify their identity using multiple credentials before accessing sensitive systems. This can drastically reduce the risk of compromised credentials being misused. Partner with a Trusted Identity Protection Provider Experian’s suite of employee benefits solutions combines identity protection with financial wellness tools, helping your employees stay secure while also boosting their financial confidence. Only Experian can offer these integrated solutions with unparalleled expertise in both identity protection and credit monitoring. Conclusion: Identity Protection is the Cornerstone of Cybersecurity The rising tide of data breaches means that businesses can no longer afford to overlook the role of employee identity in cybersecurity. By prioritizing identity protection for employees, organizations can reduce the risk of costly breaches and also create a safer, more engaged, and financially secure workforce. Ready to protect your employees and your business? Take the next step toward safeguarding your company’s future. Learn more about Experian’s employee benefits solutions to see how identity protection and financial wellness tools can transform your workplace security and employee engagement. Learn more 1 2024 Experian Data Breach Response Guide 2 Identity Theft Resource Center. H1 2024 Data Breach Analysis 3 2023 IBM Cost of a Data Breach Report

Jan 28,2025 by Stefani Wendel

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Maximizing Lending Precision: Why Annual Model Validations Matter

How can lenders ensure they’re making the most accurate and fair lending decisions? The answer lies in consistent model validations. What are model validations? Model validations are vital for effective lending and risk-based pricing programs. In addition to helping you determine which credit scoring model works best on your portfolio, the performance (odds) charts from validation results are often used to set score cutoffs and risk-based pricing tiers. Validations also provide the information you need to implement a new score into your decisioning process. Factors affecting model validations Understanding how well a score predicts behavior, such as payment delinquency or bankruptcy, enables you to make more confident lending decisions. Model performance and validation results can be impacted by several factors, including: Dynamic economic environment – Shifts in unemployment rates, interest rate hikes and other economic indicators can impact consumer behavior. Regulatory changes affecting consumers – For example, borrowers who benefited from a temporary student loan payment pause may face challenges as they resume payments. Scorecard degradation – A model that performed well several years ago may not perform as well under current conditions. When to perform model validations The Office of the Comptroller of the Currency’s Supervisory Guidance on Model Risk Management states model validations should be performed at least annually to help reduce risk. The validation process should be comprehensive and produce proper documentation. While some organizations perform their own validations, those with fewer resources and access to historical data may not be able to validate and meet the guidance recommendations. Regular validations support compliance and can also give you confidence that your lending strategies are built on solid, current data that drive better outcomes. Good model validation practices are critical if lenders are to continue to make data-driven decisions that promote fairness for consumers and financial soundness for the institution. Make better lending decisions If you’re a credit risk manager responsible for the models driving your lending policies, there are several things you can do to ensure that your organization continues to make fair and sound lending decisions: Assess your model inventory. Ensure you have comprehensive documentation showing when each model was developed and when it was last validated. Validate the scores you are using on your data, along with those you are considering, to compare how well each model performs and determine if you are using the most effective model for your needs. Produce validation documentation, including performance (odds) charts and key performance metrics, which can be shared with regulators. Utilize the performance charts produced from the validation to analyze bad rates/approval rates and adjust cutoff scores as needed. Explore alternative credit scoring models to potentially enhance your scoring process. As market conditions and regulations continue to evolve, model validations will remain an essential tool for staying competitive and making sound lending decisions. Ready to ensure your lending decisions are based on the latest data? Learn more about Experian’s flexible validation services and how we can support your ongoing success. Contact us today to schedule a consultation. Learn more

Nov 11,2024 by Alan Ikemura

New AI Tools Facilitate Deed Fraud

The advent of artificial intelligence (AI) is significantly transforming the landscape of real estate fraud, enabling criminals to execute complex schemes like deed theft with greater ease. A notable case involves Spelling Manor, a $137.5 million mansion in Los Angeles, where the owner alleges they are entangled in deed fraud. Scammers reportedly filed fraudulent documents that have prevented the owner from selling the estate, thwarting offers from buyers, including former Google CEO Eric Schmidt. Understanding deed/title fraud Deed fraud, also known as title or property fraud, occurs when someone illegally transfers ownership of a property without the owner’s knowledge or consent. Typically, fraudsters create fake documents or forge the owner’s signature on a deed to make it look like the property has been legally transferred to them. Once the title is in their name, they may try to sell or mortgage the property, leaving the original owner unaware until it’s too late. How deed fraud works Identify a target: Fraudsters often look for properties that appear vulnerable, such as vacant land, unoccupied homes, or properties owned by elderly individuals who may not check their records frequently. Forge documentation: Using fake IDs and forged signatures, scammers create documents that appear to show a legitimate transfer of ownership. With modern technology, these documents can look highly convincing. Record the fake deed: Fraudsters then file these documents with the local county clerk or recorder’s office. This officially changes the ownership records, making it seem as if the scammer is the legitimate owner. Exploit the ownership: Once listed as the owner, the fraudster may sell the property to an unsuspecting buyer, take out loans against it, or even rent it out. The impact on victims In the summer of 2024, Elvis Presley’s family got confronted to a forged deed scam. A fake firm, Naussany Investments, falsely claimed Lisa Marie Presley owed millions and used Graceland as collateral. They placed a foreclosure notice and attempted to auction the estate. Riley Keough filed a lawsuit, exposing the firm as fraudulent and halting the foreclosure through a judge’s injunction. Lisa Jeanine Findley, who forged documents and posed as firm employees, was arrested and charged with deed forgery fraud and identity theft. She faces up to 22 years in prison if convicted.  The FBI's Internet Crime Complaint Center does not specifically monitor deed fraud. However, in 2023, it processed a total of 9,521 real estate-related complaints defined as the loss of funds from a real estate investment, resulting in more than $145 million in losses. Victims of deed fraud can face severe financial and legal issues. They may discover the fraud only when trying to sell, refinance, or even pay taxes on the property. Reversing deed fraud typically requires a costly and time-consuming legal process, as courts must determine that the transfer was fraudulent and restore the original owner’s rights. Prevention and safeguards There are several preventive measures and fraud prevention solutions that can be established to help mitigate the risks associated with deed/title fraud. These include: For lending institutions: Enhanced ID verification: Implement multi-factor identity checks at the loan approval stage. Regular portfolio audits: Conduct periodic audits to detect unusual property transfers and title changes in their loan portfolios. For title companies: AI-driven document verification tools: Use machine learning algorithms to identify inconsistencies in deed and ownership documents. Real-time fraud monitoring: Employ analytics to track suspicious behavior patterns, such as rapid ownership changes. Seller authentication: Require biometric or multi-step identity verification for anyone claiming ownership or initiating sales. For realtors: Training and awareness: Educate realtors on how to spot warning signs of fraudulent listings and seller impersonations. Pre-transaction verification: Collaborate with title companies to validate ownership early in the listing process. Acting with the right solution Mortgage fraud is a constant threat that demands ongoing vigilance and adaptability. As fraudsters evolve their tactics, the mortgage industry must stay one step ahead to safeguard homeowners and lenders alike. With concerns over deed/title-related fraud rising, it is vital to raise awareness, strengthen preventive measures, and foster collaboration to protect the integrity of the mortgage market. By staying informed and implementing robust safeguards, we can collectively combat and prevent mortgage fraud from disrupting the financial security of individuals and the industry. Experian mortgage powers advanced capabilities across the mortgage lifecycle by gaining market intelligence, enhancing customer experience to remove friction and tapping into industry leading data sources to gain a complete view of borrower behavior. Visit our website to see how these solutions can help your business prevent deed fraud. Learn more

Nov 08,2024 by Alex Lvoff

Optimizing Prescreen Targeting: A Strategic Approach

In today's data-driven business landscape, leveraging advanced targeting techniques is crucial for effective consumer engagement, particularly in the financial services sector. Prescreen targeting solutions have evolved significantly, offering a competitive edge through more precise and impactful outreach strategies. The power of data analytics and predictive modeling At the heart of modern prescreen targeting solutions lies the integration of extensive data analytics and predictive modeling. These systems combine detailed consumer information, including purchasing behaviors and credit scores, with sophisticated algorithms to identify potential customers most likely to respond positively to specific promotional campaigns. This approach not only streamlines campaign efforts but also enhances the tactical effectiveness of each interaction. Direct mail: a proven channel for financial services In the competitive North American financial services market, direct mail has demonstrated distinct advantages as a targeting channel. Its tangible nature helps cut through digital noise, capturing consumer attention effectively. For credit products, direct mail typically achieves engagement rates of 0.2-2% for prime consumers and 1-3% for near-prime and subprime consumers[1]. Key advantages of prescreen targeting solutions Enhanced response rates Custom response models can significantly boost prospect response rates by targeting a well-defined, high-propensity audience. These models have the potential to improve average response rates of prescreen direct mail campaigns by 10-25%. Risk mitigation By focusing on well-defined, high-propensity audiences, prescreen targeting via direct mail aims to attract the right prospects, minimizing fraud and delinquency risks. This targeted approach can lead to substantial savings on underwriting costs. Improved customer engagement and retention Personalized direct mail strengthens customer relationships by making recipients feel valued, leading to higher engagement and loyalty – crucial factors for long-term business success. Regulatory compliance and security Prescreen solutions come equipped with compliance safeguards, simplifying adherence to industry regulations and consumer privacy standards. This is particularly critical in the highly regulated financial sector. The future of targeting and enhancement As markets continue to evolve, the strategic importance of precise and efficient marketing techniques will only grow. Financial institutions leveraging optimized prescreen targeting and enhancement solutions can gain a significant competitive advantage, achieving higher immediate returns and fostering long-term customer loyalty and brand strength. Future advancements in AI and machine learning are expected to further refine prescreen targeting capabilities, offering even more sophisticated tools for marketers to engage effectively with their target audiences. Ascend Intelligence Services™ Target Ascend Intelligence Services Target is a sophisticated prescreening solution that boosts direct mail response rates. It uses comprehensive trended and alternative data, capturing credit and behavior patterns to iterate through direct mail response models and mathematical optimization. This enhances the target strategy and maximizes campaign response, take-up rates, and ROI within business constraints. Visit our website to learn more [1] Experian Research, Data Science Team, July 2024 

Nov 07,2024 by Masood Akhtar