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As Valentine’s Day approaches, hearts will melt, but some will inevitably be broken by romance scams. This season of love creates an opportune moment for scammers to prey on individuals feeling lonely or seeking connection. Financial institutions should take this time to warn customers about the heightened risks and encourage vigilance against fraud. In a tale as heart-wrenching as it is cautionary, a French woman named Anne was conned out of nearly $855,000 in a romance scam that lasted over a year. Believing she was communicating with Hollywood star Brad Pitt; Anne was manipulated by scammers who leveraged AI technology to impersonate the actor convincingly. Personalized messages, fabricated photos, and elaborate lies about financial needs made the scam seem credible. Anne’s story, though extreme, highlights the alarming prevalence and sophistication of romance scams in today’s digital age. According to the Federal Trade Commission (FTC), nearly 70,000 Americans reported romance scams in 2022, with losses totaling $1.3 billion—an average of $4,400 per victim. These scams, which play on victims’ emotions, are becoming increasingly common and devastating, targeting individuals of all ages and backgrounds. Financial institutions have a crucial role in protecting their customers from these schemes. The lifecycle of a romance scam Romance scams follow a consistent pattern: Feigned connection: Scammers create fake profiles on social media or dating platforms using attractive photos and minimal personal details. Building trust: Through lavish compliments, romantic conversations, and fabricated sob stories, scammers forge emotional bonds with their targets. Initial financial request: Once trust is established, the scammer asks for small financial favors, often citing emergencies. Escalation: Requests grow larger, with claims of dire situations such as medical emergencies or legal troubles. Disappearance: After draining the victim’s funds, the scammer vanishes, leaving emotional and financial devastation in their wake. Lloyds Banking Group reports that men made up 52% of romance scam victims in 2023, though women lost more on average (£9,083 vs. £5,145). Individuals aged 55-64 were the most susceptible, while those aged 65-74 faced the largest losses, averaging £13,123 per person. Techniques scammers use Romance scammers are experts in manipulation. Common tactics include: Fabricated sob stories: Claims of illness, injury, or imprisonment. Investment opportunities: Offers to “teach” victims about investing. Military or overseas scenarios: Excuses for avoiding in-person meetings. Gift and delivery scams: Requests for money to cover fake customs fees. How financial institutions can help Banks and financial institutions are on the frontlines of combating romance scams. By leveraging technology and adopting proactive measures, they can intercept fraud before it causes irreparable harm. 1. Customer education and awareness Conduct awareness campaigns to educate clients about common scam tactics. Provide tips on recognizing fake profiles and unsolicited requests. Share real-life stories, like Anne’s, to highlight the risks. 2. Advanced data capture solutions Implement systems that gather and analyze real-time customer data, such as IP addresses, browsing history, and device usage patterns. Use behavioral analytics to detect anomalies in customer actions, such as hesitation or rushed transactions, which may indicate stress or coercion. 3. AI and machine learning Utilize AI-driven tools to analyze vast datasets and identify suspicious patterns. Deploy daily adaptive models to keep up with emerging fraud trends. 4. Real-time fraud interception Establish rules and alerts to flag unusual transactions. Intervene with personalized messages before transfers occur, asking “Do you know and trust this person?” Block transactions if fraud is suspected, ensuring customers’ funds are secure. Collaborating for greater impact Financial institutions cannot combat romance scams alone. Partnerships with social media platforms, AI companies, and law enforcement are essential. Social media companies must shut down fake profiles proactively, while regulatory frameworks should enable banks to share information about at-risk customers. Conclusion Romance scams exploit the most vulnerable aspects of human nature: the desire for love and connection. Stories like Anne’s underscore the emotional and financial toll these scams take on victims. However, with robust technological solutions and proactive measures, financial institutions can play a pivotal role in protecting their customers. By staying ahead of fraud trends and educating clients, banks can ensure that the pursuit of love remains a source of joy, not heartbreak. Learn more
As data breaches become an ever-growing threat to businesses, the role of employees in maintaining cybersecurity has never been more critical. Did you know that 82% of data breaches involve the human element1 , such as phishing, stolen credentials, or social engineering tactics? These statistics reveal a direct connection between employee identity theft and business vulnerabilities. In this blog, we’ll explore why protecting your employees’ identities is essential to reducing data breach risk, how employee-focused identity protection programs, and specifically employee identity protection, improve both cybersecurity and employee engagement, and how businesses can implement comprehensive solutions to safeguard sensitive data and enhance overall workforce well-being. The Rising Challenge: Data Breaches and Employee Identity Theft The past few years have seen an exponential rise in data breaches. According to the Identity Theft Resource Center, there were 1,571 data compromises in the first half of 2024, impacting more than 1.1 billion individuals – a 490% increase year over year2. A staggering proportion of these breaches originated from compromised employee credentials or phishing attacks. Explore Experian's Employee Benefits Solutions The Link Between Employee Identity Theft and Cybersecurity Risks Phishing and Social EngineeringPhishing attacks remain one of the top strategies used by cybercriminals. These attacks often target employees by exploiting personal information stolen through identity theft. For example, a cybercriminal who gains access to an employee's compromised email or social accounts can use this information to craft realistic phishing messages, tricking them into divulging sensitive company credentials. Compromised Credentials as Entry PointsCompromised employee credentials were responsible for 16% of breaches and were the costliest attack vector, averaging $4.5 million per breach3. When an employee’s identity is stolen, it can give hackers a direct line to your company’s network, jeopardizing sensitive data and infrastructure. The Cost of DowntimeBeyond the financial impact, data breaches disrupt operations, erode customer trust, and harm your brand. For businesses, the average downtime from a breach can last several weeks – time that could otherwise be spent growing revenue and serving clients. Why Businesses Need to Prioritize Employee Identity Protection Protecting employee identities isn’t just a personal benefit – it’s a strategic business decision. Here are three reasons why identity protection for employees is essential to your cybersecurity strategy: 1. Mitigate Human Risk in Cybersecurity Employee mistakes, often resulting from phishing scams or misuse of credentials, are a leading cause of breaches. By equipping employees with identity protection services, businesses can significantly reduce the likelihood of stolen information being exploited by fraudsters and cybercriminals. 2. Boost Employee Engagement and Financial Wellness Providing identity protection as part of an employee benefits package signals that you value your workforce’s security and well-being. Beyond cybersecurity, offering such protections can enhance employee loyalty, reduce stress, and improve productivity. Employers who pair identity protection with financial wellness tools can empower employees to monitor their credit, secure their finances, and protect against fraud, all of which contribute to a more engaged workforce. 3. Enhance Your Brand Reputation A company’s cybersecurity practices are increasingly scrutinized by customers, stakeholders, and regulators. When you demonstrate that you prioritize not just protecting your business, but also safeguarding your employees’ identities, you position your brand as a leader in security and trustworthiness. Practical Strategies to Protect Employee Identities and Reduce Data Breach Risk How can businesses take actionable steps to mitigate risks and protect their employees? Here are some best practices: Offer Comprehensive Identity Protection Solutions A robust identity protection program should include: Real-time monitoring for identity theft Alerts for suspicious activity on personal accounts Data and device protection to protect personal information and devices from identity theft, hacking and other online threats Fraud resolution services for affected employees Credit monitoring and financial wellness tools Leading providers like Experian offer customizable employee benefits packages that provide proactive identity protection, empowering employees to detect and resolve potential risks before they escalate. Invest in Employee Education and Training Cybersecurity is only as strong as your least-informed employee. Provide regular training sessions and provide resources to help employees recognize phishing scams, understand the importance of password hygiene, and learn how to avoid oversharing personal data online. Implement Multi-Factor Authentication (MFA) MFA adds an extra layer of security, requiring employees to verify their identity using multiple credentials before accessing sensitive systems. This can drastically reduce the risk of compromised credentials being misused. Partner with a Trusted Identity Protection Provider Experian’s suite of employee benefits solutions combines identity protection with financial wellness tools, helping your employees stay secure while also boosting their financial confidence. Only Experian can offer these integrated solutions with unparalleled expertise in both identity protection and credit monitoring. Conclusion: Identity Protection is the Cornerstone of Cybersecurity The rising tide of data breaches means that businesses can no longer afford to overlook the role of employee identity in cybersecurity. By prioritizing identity protection for employees, organizations can reduce the risk of costly breaches and also create a safer, more engaged, and financially secure workforce. Ready to protect your employees and your business? Take the next step toward safeguarding your company’s future. Learn more about Experian’s employee benefits solutions to see how identity protection and financial wellness tools can transform your workplace security and employee engagement. Learn more 1 2024 Experian Data Breach Response Guide 2 Identity Theft Resource Center. H1 2024 Data Breach Analysis 3 2023 IBM Cost of a Data Breach Report
Student loan debt is weighing down Americans of all generations, but a college education is still prized as the ticket to opportunity. So will the debt continue to climb? Where will students turn for funding? We interviewed Vince Passione, founder and CEO of LendKey, a lending-as-a-service platform specializing in student lending, to gain his perspective on the state of student lending and how the space is evolving for both consumers and lenders. We’ve all seen the headlines about U.S. student loan debt now accounting for $1.4 trillion. The majority of these loans are government-funded, but do you see this shifting? There are many factors at play here. Tuition is rising rapidly and will soon outpace the current level of governmental support available to students searching for loans. Meanwhile, today’s geopolitical climate signals that the current levels of federal funding will also decrease. With these two confounding trends, the need for competitively priced private financing and refinancing options will increase. The student loan industry will shift toward private lenders such as credit unions and banks in order for students to continue to obtain the funds they need for tuition and other college expenses. The key to helping this transition happen is for banks and credit unions to adopt the user-friendly technology platforms that appeal to these prospective student borrowers. Your end-to-end cloud-based technology platform enables lenders to get into the student loan space. How does this work and what must lenders consider as they underwrite and manage a student loan portfolio? Our turnkey platform is unique, in that it lets lenders control underwriting and pricing, unlike the “disruptive” model utilized by many other technology companies in the industry. Most community banks and credit unions lack the in-house resources to develop, implement and maintain an online lending platform. At the same time, millennials and young borrowers continue to prefer the online interface rather than engaging with a brick-and-mortar establishment. We’re committed to partnering with banks and credit unions to allow them to offer private consumer loans, such as student loans, and support them with our technology (loan application and decisioning) and people (customer service agents and loan processors). A strong grasp on the technology and support aspects of online lending platforms alone is merely the foundation for a successful program. As the student lending asset classes are highly regulated, and the regulations are constantly changing, lenders must look to partner with a firm that has a concrete understanding of the regulation, risk and customer service to translate the information to prospective borrowers. I’ve heard you use the phrase “HENRY.” Can you explain what this is and why these individuals are so lucrative for lenders? HENRY stands for “High Earners, Not Rich Yet” and is a term that can be applied to many millennials and young people in today’s economy. This demographic is typically college graduates with well-paying jobs, but have not yet established themselves financially or accrued enough wealth to subsidize larger purchases like cars, homes, renovations and advanced degrees. This is also why they are so lucrative for lenders. HENRYs have just entered their prime borrowing years and are consumers who will easily be able to pay back loans for cars, homes and renovations. But for most of this demographic, their first experience with a financial service product will be a student loan. It is important to get in on the ground floor with these borrowers through student lending to establish a trusted relationship that will result in repeat loans and referrals. You’ve done a great deal of research on millennials and how they are managing student loans. Can you share some of your key learnings? Do you believe Generation Z will behave and manage student debt similarly? It’s no secret that millennials are more apprehensive of student loans than previous generations. As Gen Z begins to enter college, many are plagued with stigmas set forward by the poor experiences millennials experienced with student loans, making them wary of debt. According to a study, 63 percent of the students said they would “possibly” take on student debt, down from 71 percent in 2016. Gen Z is better prepared by seeing the preceding generation grapple with loan issues. Many are making smarter decisions on schools and programs, and are attentive when it comes to monitoring for updates in regulation. As this generation continues to go through the typical collegiate years, the geopolitical climate, as well as rising tuition costs, will increase the need for competitively priced private financing options for Gen Zers. Finally, what trends or predictions do you see occurring in the student lending space over the next five years? The need for student loans continues to exist and shows no sign of slowing down anytime soon, but lenders are only recently opening their eyes to the opportunity that this massive market presents. With the impending drop in federal funding, more FinTech companies will continue to pop up to address this need. This spike in disruption also poses a threat to banks and credit unions, however. With more FinTechs available to help shoulder the burden of student lending, banking and credit union executives must be more judicious when vetting technology partners to ensure they’re working with a partner that meets their regulatory standards, supports their current and prospective clients, and lets them retain the control they wish to keep in-house.
Auto originations continue to increase — particularly within prime categories. According to Experian’s latest State of the Automotive Finance Market report: Prime consumers grabbed the lion’s share of the total finance market, at 40.9%. Super-prime buyers showed the largest increase, reaching 20.2%. Consumers outside the prime category (credit score of 600 or lower) decreased to the lowest share on record since 2012. Credit unions and captive lenders increased market share of total vehicle financing, growing to 21% and 29.8% — an increase of 6.9% and 35.1%, respectively. As auto loan originations continue their upward trend, lenders can stay ahead of the competition by using advanced analytics to target the right customers and increase profitability.
Data breach industry predictions High-profile data breaches dominated the headlines in 2017, and unfortunately, these attacks are anticipated to only increase in frequency and magnitude in 2018. Breaches like those that affected LinkedIn, Dropbox and Yahoo, serve as a wake-up call for organizations to implement processes for safeguarding sensitive data and defending against attacks. However, for every advancement in cybersecurity, cybercriminals become more sophisticated in their techniques. Just when it seems like we have learned our lesson from one breach, another, more significant one occurs. As cybercriminals continue changing the rules mid-game, it has become clear that while they’re playing chess, we’re still playing checkers. To help better prepare you and your organization for potential cyber threats, our team has put together its yearly data breach industry predictions on the issues and trends surrounding data security in 2018. Here are our five predictions for 2018: The U.S. may experience its first large-scale attack on critical infrastructure, disrupting governments, companies and private citizens. Failure to comply with new EU regulations will result in large penalties for U.S. companies. Perpetrators of cyber-attacks will continue to zero in on governments – this could lead to a shift in world power. Attackers will use artificial intelligence (AI) to render traditional multifactor authentication methods useless. Vulnerabilities in Internet of Things (IoT) devices will create mass confusion, leading to new security regulations. Download our complimentary report to learn more about how these trends will shape the coming year, see how we scored against our 2017 predictions, and check out our new section revisiting predictions dating back to our inaugural 2014 report.