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Data quality continues to be a challenge for many organizations as they look to improve efficiency and customer interaction. On average, U.S. companies believe that 25 percent of their data is inaccurate. In order to improve data accuracy when establishing credit strategies and initiatives, companies should place greater emphasis on data quality practices and adhere to regulations by implementing a centralized data quality strategy. Additionally, ongoing data management best practices can help combat incomplete or missing data, outdated information and inaccurate data — which are the most common errors within a database. Register here for our Webinar on Sept. 17 to learn how to improve data accuracy and transform the customer experience. Download our white paper: The state of data quality.

By: Maria Moynihan At a time when people are accessing information when, where and how they want to, why aren’t voter rolls more up to date? Too often, voter lists aren’t scrubbed for use in mailing, and information included is inaccurate at the time of outreach. Though addresses and other contact information becomes outdated, new address identification and verification has not typically been a resource focus. Costs associated with mandated election-related communications between government and citizens can add up, especially if messages never get to their intended recipients and, in turn, Registrar Offices never get a response. To date, the most common pitfalls with poorly maintained lists have been: Deceased records — where contact information for deceased voters has not been removed or flagged for mailing Email and address errors — where those who have moved or recently changed information failed to update their records, or where errors in the information on file make it unlikely for the United States Postal Service® to reach individuals effectively Duplicate records — where repeat records exist due to update errors or lack of information standardization With resources being tighter than ever, Registrar Offices now are placing emphasis on mailing accuracy and reach. Through third-party-verified data and advanced approaches to managing contact information, Registrar Offices can benefit from truly connecting with their citizens while saving on communication outreach efforts. Experian Public Sector recently helped the Orange County Registrar of Voters increase the quality of its voter registration process. Click here to view the write-up, or stay tuned as I share more on progress being made in this area across states.

One of the challenges that we hear from many of our clients is managing multiple collection agencies in order to recover bad debts. Collection managers who use multiple collection agencies recognize the potential upside to utilizing multiple agencies. Assigning allocate accounts to different agencies based on geography, type of account, status of account (such as a skip), first, second or third placement, and other factors may lead to greater recoveries than just using a single agency. Also, collection managers recognize the advantage of pitting agencies against each other in a positive manner to achieve significantly better results. However this can present a challenge in that the more agencies collection managers use, the greater the risk of losing operational control. Here are some questions to ask before engaging in a multiple collection agency strategy: Do you know which agency has which accounts? Were some accounts accidently assigned to more than one agency? Is it easy to locate an account with an agency if it needs to be withdrawn from it? Is information flowing from one agency to another if agencies are used for second and third placements? Managing multiple agencies can get complex pretty quickly, but rather than just using one agency to avoid these complexities, there is an alternative to consider: Loss of control can be overcome with effective systems that allocate and manage accounts assigned to multiple agencies. These systems allow for the allocation, recall, activity tracking, performance reporting, and commission calculations or vendor audits. No more spreadsheets or other time consuming, error prone manual processes. Experian can help with its agency allocation and management solutions through Tallyman Agency Allocation. Learn more about our Tallyman Agency Allocation software.


