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Published: March 1, 2025 by Jon Mostajo, Sirisha Koduri

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Updated November 17th Related Posts Link to automotive form, business form

Apr 24,2025 by Rathnathilaga.MelapavoorSankaran@experian.com

Unmasking Romance Scams

As Valentine’s Day approaches, hearts will melt, but some will inevitably be broken by romance scams. This season of love creates an opportune moment for scammers to prey on individuals feeling lonely or seeking connection. Financial institutions should take this time to warn customers about the heightened risks and encourage vigilance against fraud. In a tale as heart-wrenching as it is cautionary, a French woman named Anne was conned out of nearly $855,000 in a romance scam that lasted over a year. Believing she was communicating with Hollywood star Brad Pitt; Anne was manipulated by scammers who leveraged AI technology to impersonate the actor convincingly. Personalized messages, fabricated photos, and elaborate lies about financial needs made the scam seem credible. Anne’s story, though extreme, highlights the alarming prevalence and sophistication of romance scams in today’s digital age. According to the Federal Trade Commission (FTC), nearly 70,000 Americans reported romance scams in 2022, with losses totaling $1.3 billion—an average of $4,400 per victim. These scams, which play on victims’ emotions, are becoming increasingly common and devastating, targeting individuals of all ages and backgrounds. Financial institutions have a crucial role in protecting their customers from these schemes. The lifecycle of a romance scam Romance scams follow a consistent pattern: Feigned connection: Scammers create fake profiles on social media or dating platforms using attractive photos and minimal personal details. Building trust: Through lavish compliments, romantic conversations, and fabricated sob stories, scammers forge emotional bonds with their targets. Initial financial request: Once trust is established, the scammer asks for small financial favors, often citing emergencies. Escalation: Requests grow larger, with claims of dire situations such as medical emergencies or legal troubles. Disappearance: After draining the victim’s funds, the scammer vanishes, leaving emotional and financial devastation in their wake. Lloyds Banking Group reports that men made up 52% of romance scam victims in 2023, though women lost more on average (£9,083 vs. £5,145). Individuals aged 55-64 were the most susceptible, while those aged 65-74 faced the largest losses, averaging £13,123 per person. Techniques scammers use Romance scammers are experts in manipulation. Common tactics include: Fabricated sob stories: Claims of illness, injury, or imprisonment. Investment opportunities: Offers to “teach” victims about investing. Military or overseas scenarios: Excuses for avoiding in-person meetings. Gift and delivery scams: Requests for money to cover fake customs fees. How financial institutions can help Banks and financial institutions are on the frontlines of combating romance scams. By leveraging technology and adopting proactive measures, they can intercept fraud before it causes irreparable harm. 1. Customer education and awareness Conduct awareness campaigns to educate clients about common scam tactics. Provide tips on recognizing fake profiles and unsolicited requests. Share real-life stories, like Anne’s, to highlight the risks. 2. Advanced data capture solutions Implement systems that gather and analyze real-time customer data, such as IP addresses, browsing history, and device usage patterns. Use behavioral analytics to detect anomalies in customer actions, such as hesitation or rushed transactions, which may indicate stress or coercion. 3. AI and machine learning Utilize AI-driven tools to analyze vast datasets and identify suspicious patterns. Deploy daily adaptive models to keep up with emerging fraud trends. 4. Real-time fraud interception Establish rules and alerts to flag unusual transactions. Intervene with personalized messages before transfers occur, asking “Do you know and trust this person?” Block transactions if fraud is suspected, ensuring customers’ funds are secure. Collaborating for greater impact Financial institutions cannot combat romance scams alone. Partnerships with social media platforms, AI companies, and law enforcement are essential. Social media companies must shut down fake profiles proactively, while regulatory frameworks should enable banks to share information about at-risk customers. Conclusion Romance scams exploit the most vulnerable aspects of human nature: the desire for love and connection. Stories like Anne’s underscore the emotional and financial toll these scams take on victims. However, with robust technological solutions and proactive measures, financial institutions can play a pivotal role in protecting their customers. By staying ahead of fraud trends and educating clients, banks can ensure that the pursuit of love remains a source of joy, not heartbreak. Learn more

Feb 05,2025 by Alex Lvoff

How Identity Protection for Your Employees Can Reduce Your Data Breach Risk

As data breaches become an ever-growing threat to businesses, the role of employees in maintaining cybersecurity has never been more critical. Did you know that 82% of data breaches involve the human element1 , such as phishing, stolen credentials, or social engineering tactics? These statistics reveal a direct connection between employee identity theft and business vulnerabilities. In this blog, we’ll explore why protecting your employees’ identities is essential to reducing data breach risk, how employee-focused identity protection programs, and specifically employee identity protection, improve both cybersecurity and employee engagement, and how businesses can implement comprehensive solutions to safeguard sensitive data and enhance overall workforce well-being. The Rising Challenge: Data Breaches and Employee Identity Theft The past few years have seen an exponential rise in data breaches. According to the Identity Theft Resource Center, there were 1,571 data compromises in the first half of 2024, impacting more than 1.1 billion individuals – a 490% increase year over year2. A staggering proportion of these breaches originated from compromised employee credentials or phishing attacks. Explore Experian's Employee Benefits Solutions The Link Between Employee Identity Theft and Cybersecurity Risks Phishing and Social EngineeringPhishing attacks remain one of the top strategies used by cybercriminals. These attacks often target employees by exploiting personal information stolen through identity theft. For example, a cybercriminal who gains access to an employee's compromised email or social accounts can use this information to craft realistic phishing messages, tricking them into divulging sensitive company credentials. Compromised Credentials as Entry PointsCompromised employee credentials were responsible for 16% of breaches and were the costliest attack vector, averaging $4.5 million per breach3. When an employee’s identity is stolen, it can give hackers a direct line to your company’s network, jeopardizing sensitive data and infrastructure. The Cost of DowntimeBeyond the financial impact, data breaches disrupt operations, erode customer trust, and harm your brand. For businesses, the average downtime from a breach can last several weeks – time that could otherwise be spent growing revenue and serving clients. Why Businesses Need to Prioritize Employee Identity Protection Protecting employee identities isn’t just a personal benefit – it’s a strategic business decision. Here are three reasons why identity protection for employees is essential to your cybersecurity strategy: 1. Mitigate Human Risk in Cybersecurity Employee mistakes, often resulting from phishing scams or misuse of credentials, are a leading cause of breaches. By equipping employees with identity protection services, businesses can significantly reduce the likelihood of stolen information being exploited by fraudsters and cybercriminals. 2. Boost Employee Engagement and Financial Wellness Providing identity protection as part of an employee benefits package signals that you value your workforce’s security and well-being. Beyond cybersecurity, offering such protections can enhance employee loyalty, reduce stress, and improve productivity. Employers who pair identity protection with financial wellness tools can empower employees to monitor their credit, secure their finances, and protect against fraud, all of which contribute to a more engaged workforce. 3. Enhance Your Brand Reputation A company’s cybersecurity practices are increasingly scrutinized by customers, stakeholders, and regulators. When you demonstrate that you prioritize not just protecting your business, but also safeguarding your employees’ identities, you position your brand as a leader in security and trustworthiness. Practical Strategies to Protect Employee Identities and Reduce Data Breach Risk How can businesses take actionable steps to mitigate risks and protect their employees? Here are some best practices: Offer Comprehensive Identity Protection Solutions A robust identity protection program should include: Real-time monitoring for identity theft Alerts for suspicious activity on personal accounts Data and device protection to protect personal information and devices from identity theft, hacking and other online threats Fraud resolution services for affected employees Credit monitoring and financial wellness tools Leading providers like Experian offer customizable employee benefits packages that provide proactive identity protection, empowering employees to detect and resolve potential risks before they escalate. Invest in Employee Education and Training Cybersecurity is only as strong as your least-informed employee. Provide regular training sessions and provide resources to help employees recognize phishing scams, understand the importance of password hygiene, and learn how to avoid oversharing personal data online. Implement Multi-Factor Authentication (MFA) MFA adds an extra layer of security, requiring employees to verify their identity using multiple credentials before accessing sensitive systems. This can drastically reduce the risk of compromised credentials being misused. Partner with a Trusted Identity Protection Provider Experian’s suite of employee benefits solutions combines identity protection with financial wellness tools, helping your employees stay secure while also boosting their financial confidence. Only Experian can offer these integrated solutions with unparalleled expertise in both identity protection and credit monitoring. Conclusion: Identity Protection is the Cornerstone of Cybersecurity The rising tide of data breaches means that businesses can no longer afford to overlook the role of employee identity in cybersecurity. By prioritizing identity protection for employees, organizations can reduce the risk of costly breaches and also create a safer, more engaged, and financially secure workforce. Ready to protect your employees and your business? Take the next step toward safeguarding your company’s future. Learn more about Experian’s employee benefits solutions to see how identity protection and financial wellness tools can transform your workplace security and employee engagement. Learn more 1 2024 Experian Data Breach Response Guide 2 Identity Theft Resource Center. H1 2024 Data Breach Analysis 3 2023 IBM Cost of a Data Breach Report

Jan 28,2025 by Stefani Wendel

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Increasing pressure on anti-money laundering compliance

Julie Conroy – Research Director, Aite Group Finding patterns indicative of money laundering and other financial crimes is akin to searching for a needle in a haystack. With the increasing pressure on banks’ anti-money laundering (AML) and fraud teams, many with this responsibility increasingly feel like they’re searching for those needles while a combine is bearing down on them at full speed. These pressures include: Regulatory scrutiny: The high-profile—and expensive—U.S. enforcement actions that took place during the last couple of years underscore the extent to which regulators are scrutinizing FIs and penalizing those who don’t pass muster. Payment volumes and types increasing: As the U.S. economy is gradually easing its way into a recovery, payment volumes are increasing. Not only are volumes rebounding to pre-recession levels, but there have also been a number of new financial products and payment formats introduced over the last few years, which further increases the workload for the teams who have to screen these payments for money-laundering, sanctions, and global anti-corruption-related exceptions. Constrained budgets: All of this is taking place during a time in which top line revenue growth is constrained and financial institutions are under pressure to reduce expenses and optimize efficiency. Illicit activity on the rise: Criminal activity continues to increase at a rapid pace. The array of activity that financial institutions’ AML units are responsible for detecting has also experienced a significant increase in scope over the last decade, when the USA PATRIOT Act expanded the mandate from pure money laundering to also encompass terrorist financing. financial institutions have had to transition from activity primarily focused on account-level monitoring to item-level monitoring, increasing by orders of magnitude the volumes of alerts they must work (Figure 1) Figure 1: U.S. FIs Are Swimming in Alerts   Source: Aite Group interviews with eight of the top 30 FIs by asset size, March to April 2013 There are technologies in market that can help. AML vendors continue to refine their analytic and matching capabilities in an effort to help financial insitutions reduce false positives while not adversely affecting detection rates. Hosted solutions are increasingly available, reducing total cost of ownership and making software upgrades easier. And many institutions are working on internal efficiency efforts, reducing vendors, streamlining processes, and eliminating the number of redundant efforts. How are institutions handling the increasing pressure cooker that is AML compliance?  Aite Group wants to know your thoughts.  We are conducting a survey of financial insitution executives to understand your pain points and proposed solutions.  Please take 20 minutes to share your thoughts, and in return, we’ll share a complimentary copy of the resulting report. This data can be used to compare your efforts to those of your peers as well as to glean new ideas and best practices.  All responses will be kept confidential and no institutions names will be mentioned anywhere in the report.  You can access the survey here: SURVEY    

May 09,2014 by

The Worst Things You Can Say or Do in a Breach Notification Letter

When a data breach occurs, laws and industry regulations, dictate when and if you need to notify consumers whose data might have been compromised. However, many consumers would also probably argue that you’re morally obligated, to notify them of data loss; they want you to tell them of the breach and to do so in a courteous, straightforward manner. Because of this, a breach notification letter is an integral piece of a firm’s breach response as these often are the first inkling consumers have that their information may have been compromised, and their identities might be at risk. It’s imperative those letters be efficient, effective – and perhaps most importantly – humane. A 2014 study by the Ponemon Institute and Experian Data Breach Resolution indicates consumers feel there’s room for improvement in data breach notification letters. The survey polled people who had received a data breach notification letter. Sixty-seven percent of those surveyed said they want letters to better explain the risks and potential harms they may face as a result of the breach, 56 want the letter to disclose all the facts, and a third didn’t want the letter to “sugar-coat” the situation. A quarter wanted the letters to be more personal. The Experian Data Breach Resolution team has vast experience with breach notification letters and data breach notification regulations. In our experience, here are the five most common and egregious errors to avoid when sending a data breach notification letter: 1. Keeping the consumer in the dark about the details. Customers will want to know what information was compromised in the breach. Was it their Social Security number? A credit card number? Their home address? Consumers can’t protect themselves from further harm if they don’t know exactly what’s at risk. Don’t leave them guessing. Tell consumers exactly what information was compromised in the breach. 2. Speaking “legalese.” Reverting to legalese – highly complex verbiage largely understandable only to lawyers – is a defense mechanism for companies, and it doesn’t really help the consumer. Twenty-three percent of those polled by Ponemon said the letter they received would have been better if it had less legal or technical language. Keep letters short, factual and simply worded so that the average Joe or Jane can understand them. 3. Leaving out the ramifications and risks. It’s not enough to simply tell consumers they’ve been involved in a breach. It’s not even enough to tell them what information has been compromised. To truly empower them to protect themselves from further harm, you need to alert consumers to what those risks may be. Consider the type of data that was lost, then explain the risks that can be associated with that type of data loss. 4. Failing to offer an olive branch. Whether the breach was your fault or not, consumers will hold you responsible and they will feel they should get some kind of compensation for all the grief the breach will cause them. Providing breached customers with an identity protection product not only helps protect them, but it shields your company’s reputation, too. In the Ponemon study, 67 percent of consumers said they felt companies should offer some form of compensation – whether cash, product or service – to consumers caught in a data breach. Sixty-three percent said the company should offer them free identity theft protection and 58 percent wanted free credit monitoring.  Interestingly, 43 percent also said a sincere and personal apology might help convince them to keep their business with the breached organization.. 5. Failing to seize the chance to rebuild trust. There’s no question that a data breach undermines customer trust. Some customers will leave a breached company. Among polled customers who remained with the breached company, inertia seemed a major factor in their decision not to go elsewhere; 67 percent said they stayed simply because it was too difficult to find someone else to offer the same products or services. Less than half (45 percent) said they stayed because they were happy with how the company handled the data breach. Breach letters are actually an opportunity to begin rebuilding trust. Explain to consumers what you’re doing to reduce the risk of future breaches, and how you’re taking steps to help protect them from further harm. Despite your best efforts, a data breach can occur. When it does, the data breach notification letter is your all-important point of first contact with affected consumers. Craft it well and the letter can be a valuable tool for mitigating reputation damage and rebuilding trust. Learn more from our Knowledge Center

May 06,2014 by Michael Bruemmer

Fraud prevention through device intelligence

As we discussed in our earlier Heartbleed post, there are several new vulnerabilities online and in the mobile space increasing the challenges that security professionals face. Fraud education is a necessity for companies to help mitigate future fraud occurrences and another critical component when assessing online and mobile fraud is device intelligence. In order to be fraud-ready, there are three areas within device intelligence that companies must understand and address: device recognition, device configuration and device behavior. Device recognition Online situational awareness starts with device recognition. In fraudulent activity there are no human users on online sites, only devices claiming to represent them. Companies need to be able to detect high-risk fraud events. A number of analytical capabilities are built on top of device recognition: Tracking the device’s history with the user and evaluating its trust level. ​Tracking the device across multiple users and evaluating whether the device is impersonating them. Maintaining a list of devices previously associated with confirmed fraud. Correlation of seemingly unrelated frauds to a common fraud ring and profiling its method of operation. Device configuration The next level of situational awareness is built around the ability to evaluate a device’s configuration in order to identify fraudulent access attempts. This analysis should include the following capabilities: Make sure the configuration is compatible with the user it claims to represent. Check out internal inconsistencies suggesting an attempt to deceive. Review whether there any indications of malware present. Device behavior Finally, online situational awareness should include robust capabilities for profiling a device’s behavior both within individual accounts and across multiple users: Validate that the device focus is not on activity types often associated with fraud staging. Confirm that the timing of the activities do not seem designed to avoid detection rules. By proactively managing online channel risk and combining device recognition with a powerful risk engine, organizations can uncover and prevent future fraud trends and potential attacks. Learn more about Experian fraud intelligence products and services from 41st Parameter, a part of Experian.

May 05,2014 by Guest Contributor