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Published: March 1, 2025 by Jon Mostajo, test user

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Unmasking Romance Scams

As Valentine’s Day approaches, hearts will melt, but some will inevitably be broken by romance scams. This season of love creates an opportune moment for scammers to prey on individuals feeling lonely or seeking connection. Financial institutions should take this time to warn customers about the heightened risks and encourage vigilance against fraud. In a tale as heart-wrenching as it is cautionary, a French woman named Anne was conned out of nearly $855,000 in a romance scam that lasted over a year. Believing she was communicating with Hollywood star Brad Pitt; Anne was manipulated by scammers who leveraged AI technology to impersonate the actor convincingly. Personalized messages, fabricated photos, and elaborate lies about financial needs made the scam seem credible. Anne’s story, though extreme, highlights the alarming prevalence and sophistication of romance scams in today’s digital age. According to the Federal Trade Commission (FTC), nearly 70,000 Americans reported romance scams in 2022, with losses totaling $1.3 billion—an average of $4,400 per victim. These scams, which play on victims’ emotions, are becoming increasingly common and devastating, targeting individuals of all ages and backgrounds. Financial institutions have a crucial role in protecting their customers from these schemes. The lifecycle of a romance scam Romance scams follow a consistent pattern: Feigned connection: Scammers create fake profiles on social media or dating platforms using attractive photos and minimal personal details. Building trust: Through lavish compliments, romantic conversations, and fabricated sob stories, scammers forge emotional bonds with their targets. Initial financial request: Once trust is established, the scammer asks for small financial favors, often citing emergencies. Escalation: Requests grow larger, with claims of dire situations such as medical emergencies or legal troubles. Disappearance: After draining the victim’s funds, the scammer vanishes, leaving emotional and financial devastation in their wake. Lloyds Banking Group reports that men made up 52% of romance scam victims in 2023, though women lost more on average (£9,083 vs. £5,145). Individuals aged 55-64 were the most susceptible, while those aged 65-74 faced the largest losses, averaging £13,123 per person. Techniques scammers use Romance scammers are experts in manipulation. Common tactics include: Fabricated sob stories: Claims of illness, injury, or imprisonment. Investment opportunities: Offers to “teach” victims about investing. Military or overseas scenarios: Excuses for avoiding in-person meetings. Gift and delivery scams: Requests for money to cover fake customs fees. How financial institutions can help Banks and financial institutions are on the frontlines of combating romance scams. By leveraging technology and adopting proactive measures, they can intercept fraud before it causes irreparable harm. 1. Customer education and awareness Conduct awareness campaigns to educate clients about common scam tactics. Provide tips on recognizing fake profiles and unsolicited requests. Share real-life stories, like Anne’s, to highlight the risks. 2. Advanced data capture solutions Implement systems that gather and analyze real-time customer data, such as IP addresses, browsing history, and device usage patterns. Use behavioral analytics to detect anomalies in customer actions, such as hesitation or rushed transactions, which may indicate stress or coercion. 3. AI and machine learning Utilize AI-driven tools to analyze vast datasets and identify suspicious patterns. Deploy daily adaptive models to keep up with emerging fraud trends. 4. Real-time fraud interception Establish rules and alerts to flag unusual transactions. Intervene with personalized messages before transfers occur, asking “Do you know and trust this person?” Block transactions if fraud is suspected, ensuring customers’ funds are secure. Collaborating for greater impact Financial institutions cannot combat romance scams alone. Partnerships with social media platforms, AI companies, and law enforcement are essential. Social media companies must shut down fake profiles proactively, while regulatory frameworks should enable banks to share information about at-risk customers. Conclusion Romance scams exploit the most vulnerable aspects of human nature: the desire for love and connection. Stories like Anne’s underscore the emotional and financial toll these scams take on victims. However, with robust technological solutions and proactive measures, financial institutions can play a pivotal role in protecting their customers. By staying ahead of fraud trends and educating clients, banks can ensure that the pursuit of love remains a source of joy, not heartbreak. Learn more

Feb 05,2025 by Alex Lvoff

How Identity Protection for Your Employees Can Reduce Your Data Breach Risk

As data breaches become an ever-growing threat to businesses, the role of employees in maintaining cybersecurity has never been more critical. Did you know that 82% of data breaches involve the human element1 , such as phishing, stolen credentials, or social engineering tactics? These statistics reveal a direct connection between employee identity theft and business vulnerabilities. In this blog, we’ll explore why protecting your employees’ identities is essential to reducing data breach risk, how employee-focused identity protection programs, and specifically employee identity protection, improve both cybersecurity and employee engagement, and how businesses can implement comprehensive solutions to safeguard sensitive data and enhance overall workforce well-being. The Rising Challenge: Data Breaches and Employee Identity Theft The past few years have seen an exponential rise in data breaches. According to the Identity Theft Resource Center, there were 1,571 data compromises in the first half of 2024, impacting more than 1.1 billion individuals – a 490% increase year over year2. A staggering proportion of these breaches originated from compromised employee credentials or phishing attacks. Explore Experian's Employee Benefits Solutions The Link Between Employee Identity Theft and Cybersecurity Risks Phishing and Social EngineeringPhishing attacks remain one of the top strategies used by cybercriminals. These attacks often target employees by exploiting personal information stolen through identity theft. For example, a cybercriminal who gains access to an employee's compromised email or social accounts can use this information to craft realistic phishing messages, tricking them into divulging sensitive company credentials. Compromised Credentials as Entry PointsCompromised employee credentials were responsible for 16% of breaches and were the costliest attack vector, averaging $4.5 million per breach3. When an employee’s identity is stolen, it can give hackers a direct line to your company’s network, jeopardizing sensitive data and infrastructure. The Cost of DowntimeBeyond the financial impact, data breaches disrupt operations, erode customer trust, and harm your brand. For businesses, the average downtime from a breach can last several weeks – time that could otherwise be spent growing revenue and serving clients. Why Businesses Need to Prioritize Employee Identity Protection Protecting employee identities isn’t just a personal benefit – it’s a strategic business decision. Here are three reasons why identity protection for employees is essential to your cybersecurity strategy: 1. Mitigate Human Risk in Cybersecurity Employee mistakes, often resulting from phishing scams or misuse of credentials, are a leading cause of breaches. By equipping employees with identity protection services, businesses can significantly reduce the likelihood of stolen information being exploited by fraudsters and cybercriminals. 2. Boost Employee Engagement and Financial Wellness Providing identity protection as part of an employee benefits package signals that you value your workforce’s security and well-being. Beyond cybersecurity, offering such protections can enhance employee loyalty, reduce stress, and improve productivity. Employers who pair identity protection with financial wellness tools can empower employees to monitor their credit, secure their finances, and protect against fraud, all of which contribute to a more engaged workforce. 3. Enhance Your Brand Reputation A company’s cybersecurity practices are increasingly scrutinized by customers, stakeholders, and regulators. When you demonstrate that you prioritize not just protecting your business, but also safeguarding your employees’ identities, you position your brand as a leader in security and trustworthiness. Practical Strategies to Protect Employee Identities and Reduce Data Breach Risk How can businesses take actionable steps to mitigate risks and protect their employees? Here are some best practices: Offer Comprehensive Identity Protection Solutions A robust identity protection program should include: Real-time monitoring for identity theft Alerts for suspicious activity on personal accounts Data and device protection to protect personal information and devices from identity theft, hacking and other online threats Fraud resolution services for affected employees Credit monitoring and financial wellness tools Leading providers like Experian offer customizable employee benefits packages that provide proactive identity protection, empowering employees to detect and resolve potential risks before they escalate. Invest in Employee Education and Training Cybersecurity is only as strong as your least-informed employee. Provide regular training sessions and provide resources to help employees recognize phishing scams, understand the importance of password hygiene, and learn how to avoid oversharing personal data online. Implement Multi-Factor Authentication (MFA) MFA adds an extra layer of security, requiring employees to verify their identity using multiple credentials before accessing sensitive systems. This can drastically reduce the risk of compromised credentials being misused. Partner with a Trusted Identity Protection Provider Experian’s suite of employee benefits solutions combines identity protection with financial wellness tools, helping your employees stay secure while also boosting their financial confidence. Only Experian can offer these integrated solutions with unparalleled expertise in both identity protection and credit monitoring. Conclusion: Identity Protection is the Cornerstone of Cybersecurity The rising tide of data breaches means that businesses can no longer afford to overlook the role of employee identity in cybersecurity. By prioritizing identity protection for employees, organizations can reduce the risk of costly breaches and also create a safer, more engaged, and financially secure workforce. Ready to protect your employees and your business? Take the next step toward safeguarding your company’s future. Learn more about Experian’s employee benefits solutions to see how identity protection and financial wellness tools can transform your workplace security and employee engagement. Learn more 1 2024 Experian Data Breach Response Guide 2 Identity Theft Resource Center. H1 2024 Data Breach Analysis 3 2023 IBM Cost of a Data Breach Report

Jan 28,2025 by Stefani Wendel

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SUVs: A Deeper Dive Into New Retail Registrations

  With vehicle preferences continuing to shift throughout the automotive industry, it’s notable that CUVs and SUVs made up over 61% of new retail registrations over the last 12 months—something professionals should keep in mind as they assist shoppers. According to Experian’s Automotive Consumer Trends Report: Q3 2023, CUVs accounted for 48.3% of new retail registrations and SUVs comprised 13.0%. While CUVs are currently leading the market, data from the third quarter of 2023 focused on SUV trends to get a better understanding of what makes and models consumers are interested in for this segment. For instance, 80.9% of SUV registrations in the last 12 months were considered to be non-luxury and the remaining 19.1% were luxury and exotic. Furthermore, large SUVs accounted for 38.0% of the registration market share, while 39.8% were midsize and 22.1% were compact in the same time frame. Breaking the data down further, Jeep was the market share leader for non-luxury SUVs in the last 12 months at 25.1% and Ford came in second at 21.5%. Rounding out the top five were Chevrolet (17.0%), Toyota (10.30%), and Honda (8.30%). As for luxury and exotic SUV registrations in the last 12 months, Mercedes-Benz led market share at 25.2%. They were followed by Land Rover at 21.1%, Cadillac (12.2%), Infiniti (11.1%), and Lexus (10.3%). When looking at who is purchasing SUVs, Gen X led the retail registration by generation in Q3 2023—coming in at 36.0%, followed by Millennials at 27.6%, Boomers at 25.3%, Gen Z (7.5%), and Silent (3.3%). Understanding and leveraging multiple data points can help automotive professionals reach the right audience and effectively find a vehicle that fits a consumer’s needs, as well as stay ahead of the trends in a dynamic market. To learn more about SUVs, view the full Automotive Consumer Trends Report: Q3 2023 presentation.

Jan 09,2024 by Kirsten Von Busch

New Vehicle Registrations up as Market Begins to Stabilize in Q3

As vehicle inventory continues to restore post-pandemic, data through the third quarter of 2023 showed new vehicle registrations are on the rise again—a positive sign that the market is leveling out. According to Experian’s Automotive Market Trends Report: Q3 2023, new vehicle registrations increased 12.7% year-over-year, reaching 11.5 million. On the used side, registrations declined to 29.3 million through Q3 2023, a 2% decrease from 29.9 million last year. Digging a bit deeper, CUVs/SUVs were the most registered new vehicle segment at 56.9%, up from 56.2% compared to last year. Pickup trucks declined from 18.6% to 17.4% year-over-year and sedans went from 17.1% to 16.8% in the same time frame. While knowing what types of vehicles consumers are interested in is beneficial for automotive professionals, breaking down the most sought-after models will paint a fuller picture as they assist shoppers in finding a vehicle that fits their needs. For instance, despite new pickup truck registrations declining year-over-year, the Ford F-150 made up the highest share of new vehicle registrations through Q3 2023—reaching 3%. The Tesla Model Y and Toyota RAV4 were not far behind, both coming in at 2.5% this quarter. They were followed by the Chevrolet Silverado 1500 and Honda CR-V tying at 2.3%. ICE vehicles continue to grow Taking a deeper dive into the fuel type share, ICE vehicles continue to grow year-over-year, even with electric vehicles (EVs) making headway into the market. Experian Automotive’s Vehicles in Operation (VIO) data as of Q3 2023 shows ICE vehicle registrations grew to 265.7 million, up from 264.5 million last year, while hybrid vehicles increased to 8.0 million, from 6.9 million in the same time frame. Meanwhile, EVs went from 2.0 million last year to 3.0 million this year and diesel saw a slight uptick from 9.6 million to 9.9 million in the same period. Leveraging different data points and staying up to date on vehicle registration trends can better prepare professionals as the market remains ever-changing and consumer preference continues to shift. To learn more about vehicle market trends, view the full Automotive Market Trends Report: Q3 2023 presentation on demand.

Dec 21,2023 by Guest Contributor

Battling Online Gaming Fraud: The Ultimate Combat

The online gaming industry has experienced tremendous growth in recent years, with millions of players engaging in immersive virtual worlds and competitive gameplay. Unfortunately, this surge in popularity has also sparked an increase in online gaming fraud. Unscrupulous individuals have sought to exploit the industry through fraudulent activities, leading to financial losses and reputational damage for gaming vendors.According to a recent study conducted by Lloyds Bank, children are spending more time playing online games than ever before – over five million children between the ages of three and 15 are now regularly playing games online, up from approximately 4.6 million in 2019.Fraudsters, always ready to take advantage of opportunities presented by new trends, are now increasingly targeting this rising demographic. Gaming vendors have a responsibility to shield minors from fraud in online gaming by implementing robust safety measures, educating young players and their parents, and actively monitoring and addressing fraudulent activities.   A vulnerable target That same study from Lloyds revealed that over a third (36%) of parents are concerned about the possibility of their children falling victim to gaming fraud and losing money. In today's tech-savvy world, the ease of payment authorization has only exacerbated these concerns. All it takes for a child to make a payment is to key in their parents' online store username and password. It is a practice fraught with danger. Parents can only do so much to safeguard their children while gaming, and despite their best efforts, there will always remain a lingering possibility of encountering scammers. Gaming vendors should establish robust age verification processes during account creation to ensure that minors are not exposed to age-inappropriate content. Additionally, they should incorporate comprehensive parental controls that allow parents to regulate their children's online activities, including chat limitations, spending controls, and access to certain features.But contrary to common assumptions, the gaming population is not restricted to teenagers or young adults. With an average age of 35, gamers have significant purchasing power and actively participate in the gaming ecosystem. They spend an average of over six hours per week gaming, dedicating nearly an hour each day to their preferred gaming experiences. This engagement is spread across all age groups and financial profiles, making the gaming community a vast market to attract cybercrime. Types of fraud in online gaming In 2022, the revenue from the worldwide gaming market was estimated at almost 347 billion U.S. dollars, with the mobile gaming market generating an estimated 248 billion U.S. dollars of the total. The gaming market is constantly evolving, and technological advancements are opening new possibilities for game developers to create more immersive and engaging experiences.But alarming reports indicate that scammers have honed in on the younger demographic of gamers, leveraging their innocence to exploit their finances and identities. Identity theft (67%) and hacking (61%) rank as the two most prevalent forms of fraud experienced by young gamers, according to the Lloyds Bank study. Here are some different types of online gaming fraud: Account hacking: Hackers employ various techniques like phishing, keylogging, and credential stuffing to gain unauthorized access to players' accounts. Once compromised, accounts could be used for fraudulent activities, including unauthorized in-game transactions or selling virtual assets for real money. Chargeback fraud: This occurs when players make legitimate purchases within a game using real money and then issue chargebacks, falsely claiming that the transaction was unauthorized or fraudulent. This results in financial losses for gaming vendors as they lose the revenue and virtual goods/services provided to the player. Virtual asset fraud: Virtual assets, such as in-game currency, items, or characters, hold economic value. Fraudsters engage in scams involving fake virtual asset transactions or market manipulation, exploiting players' desires to acquire rare or high-value items. Match-fixing and cheating: Competitive gaming is at the heart of many online games. Fraudsters seek to manipulate matches, exploit glitches, or use cheat software to gain an unfair advantage over others. This undermines the integrity of the gaming experience and discourages fair competition. The game changer for online platforms: fraud prevention strategies  Given the anticipated growth of these threats in the foreseeable future, it is imperative that online platforms prioritize the protection of young gamers and their parents. In line with the enhanced safeguards and anti-fraud initiatives observed in banks and financial institutions, it is high time for game companies to elevate their security and consumer protection measures by adopting the following guidelines: Implement strong account security measures: Encourage players to create unique, complex passwords, and consider implementing multifactor authentication solutions. Regularly educate players about common hacking techniques and promote safe browsing habits to prevent phishing attempts. Utilize fraud detection systems: Invest in advanced fraud detection tools that employ machine learning algorithms and biometrics templates to identify suspicious activities and patterns. These systems can flag potentially fraudulent transactions, allowing you to take appropriate measures promptly. Monitor and analyze user behavior: Keep an eye on players' activities and digital identity, such as unusual login patterns, high-value transactions, or frequent chargebacks. Analyze gameplay data, interactions, and purchasing behavior to identify patterns indicative of fraud or cheating. Secure payment processing systems: Choose reputable payment gateways that prioritize security measures. Employ tokenization and encryption technologies to safeguard players' payment information during transactions. Regularly test and update your payment system's security infrastructure. Raise player awareness: Educate your player community about common fraud techniques and the importance of securing their accounts with identity authentication. Share security tips through newsletters, blog posts, and in-game messaging. Foster a culture of vigilance and encourage players to report any suspicious activities. Foster fair gameplay and zero tolerance policy: Implement robust anti-cheat measures and regularly update your game to address vulnerabilities and exploits. Promote fair competition and enforce a zero-tolerance policy against cheating, match-fixing, and other forms of unfair gameplay. Leveling-up Ultimately, the ability to protect players online could be the ultimate gamechanger for gaming platforms. By embracing identity verification mechanisms that rely on secure and privacy-centric facial recognition, online fraud and identity theft can be significantly curtailed. Moreover, the verification and onboarding processes can be streamlined, simplifying the user experience further. Just as bringing top-tier games on board is crucial, game platforms must ensure their customers engage in a secure gaming environment. Streamlining the onboarding and sign-in process is essential to remain competitive. But how do you balance the need for speed and ease of use with essential ID checks? By combining the best data with our automated ID verification checks, Experian helps you safeguard your business and onboard customers efficiently. Using passive, invisible checks when customers sign into their accounts helps to keep fraudsters at bay and protects legitimate players without the need for irritating security challenges. Experian’s best-in-class solutions employ device recognition, behavioral biometrics, machine learning and global fraud databases to spot and block suspicious activity before it becomes a problem. Learn more *This article leverages/includes content created by an AI language model and is intended to provide general information.

Dec 20,2023 by Alex Lvoff