In our Ask the Expert Series, we interview leaders from our partner organizations who are helping lead their brands to new heights in AdTech. Today’s interview is with Rachel Herbstman, VP of Data Innovation, and Anastasia Dukes-Asuen, Senior Director of Advanced TV Data & Insights at Ampersand.
Could you introduce us to Ampersand and discuss your approach to TV advertising?
Ampersand, a joint venture between Comcast, Charter, and Cox, is a media sales organization that offers a unified footprint, unlocking unparalleled scale and unique data/insights for local and national advertisers. Ampersand gives advertisers true audience first planning, scale in execution, and advanced measurement of their TV investments, representing 117 million multiscreen households and over 75% of addressable households in the U.S. (64 million households). We help clients reach their unique target audience and deliver their stories – anytime, anywhere, and on whatever device.
How does adding streaming to a linear campaign, or vice versa, enhance overall campaign performance for marketers?
Herbstman: Marketers have recognized that multiscreen media strategies are the strongest as viewership continues to fragment. Unique audiences exist in traditional TV and streaming, and failure to include either media channel will reduce the total reach opportunity. These channels have proven to validate unduplicated audiences.
In our local business, adding streaming to a historically traditional linear-only media strategy increased campaign reach by 33%. Conversely, adding linear TV to a historically streaming-only media strategy increased reach by 209%. These metrics are validated by matching media exposures to an authenticated households subscriber ID and represent mass opportunities to reach new audiences with a multiscreen media strategy.
When considering reallocating media investments, how does Ampersand help clients determine the most effective channels for specific campaigns?
Herbstman: For a brand that historically invested in traditional TV, either national or local broadcast, we can provide insights to analyze the performance of any media campaign. The insights can include high-level metrics like reach and frequency and more granular metrics like unique reach per network. By seeing both the high-level results and more detailed granularity, we can provide optimization recommendations for funding other activation opportunities.
Our database of past campaigns consistently demonstrates that gaining new eyeballs with a national TV campaign usually plateaus after a few weeks. In other words, if most of your intended audience is reached after about three or four weeks of national television, reaching any new viewers can be exponentially more expensive.
We’ve built an Addressable Simulator tool for national advertisers that shows the potential impact of shifting a portion of the national media weight, specifically from the latter part of a flight, into addressable TV. Using our licensed Experian data set, we can measure any standard age/gender target or any advanced target to understand the complementary impact that addressable audience has on national media. This tool has dynamic inputs of CPMs and incidence rates, flight lengths, and budgets to simulate different scenarios and give marketers some intelligence on what holistic reach against that Experian segment they could expect with one given budget using brand-safe, traditional, and streaming inventory with an addressable activation.
Additionally, we’ve developed an interactive eCPM calculator that helps national advertisers assess the cost efficiency of adding addressable TV to their traditional campaigns. By dynamically inputting CPMs, marketers can evaluate tradeoffs between media types for upcoming campaigns.
Are there audience demographics that benefit from these combined media strategies, and what indicators or data points guide your recommendations to add cable to a local broadcast campaign versus other reallocations?
Herbstman: By including cable or streaming in a local effort, a client can use a data-driven approach to find more intended viewers in other premium content. Utilizing the vast library of Experian audience segments paired with our robust sample of 64 million data-enabled homes enables Ampersand to provide insights into the most valuable networks and dayparts that the intended viewer will likely watch on either platform.
With identity and viewing insights at scale, we can understand how consumers watch TV, even for inventory we have yet to sell. Our goal is to help marketers understand what’s happening as a result of their investments at a holistic level.
We can analyze a campaign running across hundreds of designated market areas to quickly and simply understand the holistic delivery of their broadcast and cable weight by pulling back set-top-box exposures on broadcast and Ampersand-purchased cable on our measurable footprint. Then, we can determine the share of measurable reach that each portion’s media weight contributes to.
We recommend optimizing towards a more balanced approach, where the reach levels for broadcast and cable mirror each other, creating a more effective market media mix.
Once we confirm cable’s potential in a market, we analyze network and daypart metrics to adjust key areas to optimize the campaign. We invite marketers to use these insights to measure their local or national TV campaign performance and garner unique perspectives to re-balance investments to drive reach and optimal frequencies.
Are there common missteps to avoid?
Dukes-Asuen: Ampersand’s decades of experience with media and data insights have allowed us to create an extensive database complete with targeting and measurement benchmarks. We use this database to curate best practices for brands and help set them up for success, keeping their goals and objectives for reach and frequency in mind.
Some clients spread their investment levels too thin, whether through short flight windows, low weekly frequencies, or targeting overly niche audiences that don’t fully support KPI goals.
One way to avoid these missteps is to set up a test-and-learn plan to validate a hypothesis and refine media strategies, ensuring campaigns are structured to garner meaningful insights. Ampersand can help ensure the test itself is constructed and supported to yield statistically relevant results, and the learnings can then be applied to the next campaign.
How does Experian’s data enhance your campaigns at Ampersand?
Dukes-Asuen: Within our Experian license, we can map the Experian Consumer View databases against our multichannel video programming distributors subscriber base in a privacy-compliant way to plan and activate them seamlessly. Experian has a rich set of audience targets and segmentation that we utilize to identify households that can be used for audience-based media execution with Ampersand. By defining the right audience—whether consumers are likely to purchase a product, exhibit certain behaviors, or demonstrate specific values—we enhance campaign performance and improve media spending efficiency for our advertisers.
Additionally, how do you believe AI and other new technologies will impact your media buying approaches in the future, and how might these innovations improve campaign effectiveness and provide value to your clients?
Herbstman: We have a strong use case on the measurement and analytics end. Using AI, we can aggregate a massive amount of historical data—viewership and exposure data. AI helps us understand overarching market trends and media performance to analyze campaign results and inform future campaign optimizations. The value of AI is in its role as an additional technology layer, enriching our insights portfolio and providing faster intelligence that enhances campaign effectiveness and delivers greater value to our clients.
Can you share an example of how precise audience targeting and segmentation, powered by Experian, have led to significantly better media spend reallocations and campaign performance for marketers?
One great example is how a national cruise brand dramatically improved its media spend and campaign performance by utilizing precise audience targeting and segmentation through Experian. By combining Ampersand’s addressable TV with Experian’s data-driven insights, they achieved a 14% incremental reach, a 3.1x higher frequency, and a 24% lower effective CPM. This strategic approach allowed them to reallocate their media spending more effectively, ensuring every impression reached their custom target audience.
Thanks for the interview.
For those interested in learning more about Ampersand, reach out for a personalized consultation.
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On April 22nd, Americans and many of their terrestrial counterparts in countries around the world will celebrate Earth Day, a tradition that was started in the United States by Wisconsin Senator Gaylord Nelson in 1970. Much has changed on the planet since the first Earth Day, and even in recent years attitudes continue to evolve when it comes to our outlook towards the environment. In 2007, Experian Simmons created the GreenAware consumer segmentation, which classified respondents to the Simmons National Consumer Study between 2005 until 2007 into one of four mutually exclusive segments based on their consumer behaviors and attitudes toward the environment. Since then, Experian Simmons has continuously classified all adult respondents into the GreenAware segments providing our clients with valuable insights into the evolution of the environmental movement. The four GreenAware segments are: Behavioral Greens: This group of people thinks and acts green. They have negative attitudes towards products that pollute and incorporate green practices into their lives on a regular basis. Think Greens: This group of consumers think green, but don’t always act green. Potential Greens: This group neither behaves, nor thinks along particularly environmentally conscious lines and remains on the fence about key green issues. True Browns: They are not environmentally conscious, and may in fact have negative attitudes about environmental issues. Since 2005, we have observed a nearly constant increase in the percent of U.S. adults who are classified as Behavioral Greens, the “greenest” segment of the four. Today, 33% of adults are Behavioral Greens, up from 27% who were classified as such in 2005. Meantime, Think Greens have maintained an almost perfectly constant 21% share of the population. The size of the True Browns segment has also remained constant at between 14% and 15% of the total adult population. The Potential Green segment, however, has steadily declined in market share from 39% in 2005 to 31% today. La Vida Verde Hispanic Americans have traditionally been ahead of the curve when it comes to green thoughts and deeds and they’re only getting greener with time. Today, 39% of Hispanic adults are Behavioral Greens, up from 33% in 2007. Just 32% of non-Hispanic adults are Behavioral Greens today, up from 29% who fell into the greenest segment in 2007. Interestingly, among the True Browns segment there are virtually no Hispanics to be found, and, in fact, while the True Brown population is actually growing among non-Hispanics, Hispanics are increasingly moving to greener segments. Specifically, just 1.3% of Hispanics are True Browns today, down from 8% who registered as such in 2007. By comparison, 17% of non-Hispanics are True Browns today, up from 14% in 2007. Green Today, Greener Tomorrow? The illustration below shows the alignment of America’s largest metropolitan areas with the four GreenAware segments today and in 2007. We see that residents of the San Francisco-, New York- and Miami-areas are the most likely to be in alignment with the Behavioral Green mindset today. Denizens of Washington, D.C., Los Angeles, Chicago, Philadelphia and Boston tend to fit more closely with the Think Green set that has green attitudes and intentions, but not always the actions to back it up. But things are changing. In fact, since 2007, we’ve seen that as local minds change, some cities become aligned with a different, often greener, segment. Let’s look at Chicago, for instance. In 2007, Chicagoans’ environmental outlook was more reflective of a mix of Potential Greens and True Browns. Since then, local attitudes have changed so much that Chicago-area residents are now more aligned with Think Greens and Behavioral Greens. Likewise, Cleveland, which was clearly a True Brown town in 2007, now falls in step with the Potential Green segment. In five years’ time, who knows? Cleveland could be America’s next green leader. Not brown now towns Looking at markets large and small with the biggest drop in concentration of True Browns, we see that attitudes in inland markets located in Gulf States have become disproportionately less brown since the Deepwater Horizon oil spill in 2010. In fact, seven of the ten Designated Market Areas (DMA) that saw the biggest decline in the percentage of their population classified as True Browns between 2007 and 2011 are inland markets in states bordering the Gulf of Mexico. While the oil didn’t directly reach these markets, the attitude change did spread: For example, 3.2% of adults residing in the Columbus-Tupelo-West Point, Mississippi DMA today are classified as True Browns, down from 19.3% who were categorized as such in 2007. In Macon, Georgia, while not a Gulf State, a more impressive shift took place. In 2007, the Macon, Georgia DMA had the fourth highest percentage of its population classified as True Browns (20.1%) out of 209 DMAs. Today, only 5.8% of area residents are True Browns, which makes it the market with the 10th lowest concentrations of True Browns in the nation. Macon still has one of the lowest shares of residents who are Behavioral Greens in the nation, but what a difference a few years makes. While the towns directly in the path of the oil spill are not among those with the biggest relative decline in True Browns, area residents’ attitudes did take on a greener hue since the spill. Today, 8.4% of residents in Panama City are True Browns down from 17.3% in 2007. Likewise, only 9.8% of adults in both the Mobile-Pensacola and Biloxi Gulfport DMAs are True Browns down from 17.3% and 19.0%, respectively, who fell into the least green segment prior to the spill. Learn more about Experian Simmons consumer segmentation offerings
As sure as the sun rises and sets, Tax Day comes around every year, whether it falls on April 15th or a day or two thereafter. As part of the Simmons National Consumer Study, Experian Simmons collects information on the various ways Americans file their taxes. In the following post, we will explore a few tax trends in the Land of the Free as well as some deductions available to many. Software for the Hard Stuff Long gone are the days of preparing our taxes the old-fashioned way using pen and paper (and hopefully a calculator). Last year, just 8.7% of U.S. tax filers prepared their taxes manually, down from 16.4% of filers who prepared their taxes this way in 2006. Software (including both online and offline versions, such as Turbo Tax or H&R Block At Home) have risen to replace their graphite-powered ancestors. In 2005, 21.5% of tax filers said they used software to prepare their taxes. Specifically, 6.8% used offline software and another 14.7% used online software. Today, 21.5% of filers use online tax software and 7.4% use offline software, bringing the total share of software preparers to 28.9%. But tax software isn’t just replacing at-home pencil pushers. The share of filers using a CPA, a private accountant or a notary public to prepare their taxes has also declined slightly in recent years as has the share of filers that use a professional on-site service, like H&R Block of Jackson Hewitt. In 2011, 30.8% of filers had their taxes prepared by a CPA, private accountant or notary, down from 32.9% who employed this type of professional in 2006. Likewise, 17.7% of last year’s filers used a professional on-site service to prepare their taxes, compared with 19% who used such a service in 2006. Filing Trends of Business Owners Much attention in Washington has been paid to small business owners, especially when the topic of tax policy is concerned. Rest assured, we’re not going to explore the political implications of proposed tax code changes on business owners, but we will examine the way these Americans prepare their personal taxes. A business owner’s tax prep work depends a lot on how many employees they have working for them. Those who own very small companies with between 2 and 9 employees, including the owner, are the most likely to have a CPA, private accountant or notary prepare their taxes. In fact, 65% of these small business owners do their taxes this way, compared with 52% of those who own companies with between 10 and 99 employees. Interestingly, only 35% of tax filers who own companies with 100 employees or more use a CPA, a private accountant or a notary to prepare their taxes, a rate equal to that of the national average. Larger business owners are actually more likely than average to have their taxes done by an on-site professional. While few business owners do their taxed by hand, the self-employed who have no employees are actually among the few that still do their taxes the old-fashioned way. In fact, 11% of business owners who list only themselves as employees say they did their taxes manually last year, a rate 30% above than the U.S. average. Most of those who don’t to their taxes themselves have them done by a CPA, a private accountant or a notary. Fifty-two percent of the self-employed with no other employees chose this method to prepare their taxes last year, which is a rate 45% higher than the average filer. Deduction Time Deductions are a common way for reducing one’s tax liability. Here we’ll explore how many Americans could benefit from several common deductions allowed by the Internal Revenue Service. For more information about consumer trends, visit www.experian.com/simmons.
Yesterday, Facebook announced the acquisition of Instagram, a popular photo sharing network with over 30 million users, for $1 billion. Visits to the Instagram website have steadily increased over the past 24 weeks and reached 3.8 million last week, up from 68,800 visits for the week ending October 22, 2012. While the majority of activity takes place within the Instagram application, the website provides links to the Apple App Store and Google Play as well as some account management tools, so the growth marks increased consumer interest. The audience for Instagram is relatively young, with over half of the visitors to the Instagram website are under the age of 35. This is an interesting contrast to the visitors of Facebook’s website, which reflects a more mainstream audience with a higher share of older users. These differences can certainly offer opportunities to promote and grow usage of each of the networks across age groups. Many users of Instagram share their photos across a number of social networks since within the Instagram application, you can link to your share photos with Twitter, Facebook, Flickr, Tumblr, Posterous (recently acquired by Twitter) and Foursquare accounts. As a result of this integration and heavy use of social networks in general, social networks refer the majority of traffic to the Instagram website. Last week, 25% of the traffic to Instagram from social networks was from new visitors, most likely interested in learning more about Instagram after seeing photos within the feeds of their friends. Last week, there was considerable excitement around the launch of Instagram app for Android phones, which became available on Google’s recently relaunched digital media store, Google Play. The app reached over 1 million downloads on the first day of availability. Visits to the Instagram website increased 59% over the previous week and Google Play ranked 6th among the downstream websites visited immediately after the Instagram website. Please note this data does not include mobile traffic.