Case study: How Experian’s Graph strengthened MiQ’s Identity Spine

If you are a mother, or if you know any mothers, you know that being a mom of an infant or toddler can be challenging. Not only is there an extreme amount of responsibility involved (and very little sleep!) but there is also a shift in social priorities. It’s no longer easy to ‘catch up with the ladies’ over drinks. Finding time to go on a date means finding a baby sitter and scheduling far in advance. And weekly poker nights at the neighbor’s house may no longer be feasible. It’s not a surprise, then, that moms with young kids (MYK’s) are very apt to become active on social media websites. In fact, according to a recent whitepaper by Experian Marketing Services, these moms are two times more likely than the average adult to use social media more than three times each day. And not only are they more likely to visit these sites, but they are also more likely to be active, posting and commenting two times more than the overall population. A possible explanation for this observation is that MYKs, especially those with infants, spend a lot of time at home with the kids and need an outlet that allows them to stay connected with family and friends. In that sense, social media—especially sites like Facebook (the top choice for MYK’s) where users can share photos, statuses and private messages—is ready-made for this segment. Beyond catching up with friends, these moms have a high propensity to follow brands and companies on social media platforms. Because they are so participatory as a segment, they offer a huge opportunity to marketers who may be looking to expand their target audience or narrow in on young mothers. Brands looking to target moms with young kids should consider offering deals through these social channels. They should also encourage moms to participate in their branded social media posts, both to interact with the brand directly and to support conversations between moms. Brands that offer time-saving ways to keep in touch and share ideas across platforms will do well with this segment. And marketers can get creative, too! Sponsoring “most beautiful baby” contests or starting discussions about the best way to calm a fussy child will not only give moms an entertaining break in their day, but will also help them associate the brand with positive, helpful experiences. For more information about moms with young kids, their online and mobile behaviors, and how to best reach them, download the whitepaper: From Diapers to Preschool: a window into the world of the Mom with Young Kids.

The holiday season is right around the corner and retailers are gearing up for a massive influx of customers, both new visitors and returning loyal patrons. But, organizations need to make sure they’re prepared to handle the influx of business. Data quality should be a priority for retailers at any time of year, but even more so as the holiday season approaches. During this time, it’s important for companies to provide customers with relevant shopping offers. When consumers shop for holiday gifts for their friends and families, they have countless directions to which they can turn. In order to prevail in competition, retailers need to provide customers with relevant offers and messages. Unfortunately, many businesses fall short in this regard. According to recent research from Experian QAS, organizations feel that, on average, 25 percent of their data is inaccurate. Consumers are frantically looking to find deals on products that meet their holiday needs, but loyalty offers may not be reaching consumers. One reason for the difficulty is the messy nature of companies’ customer databases. Retail businesses are working hard to gather as much information as possible about the consumers who patronize them, but all too often, information is riddled with errors. These errors have become more prevalent in recent years due to the proliferation of mobile apps, web interfaces and social media channels. There are so many different channels that companies now interact with people through an average of 3.27 channels. This poor data quality is hurting organizational bottom lines. Experian QAS found that an average of 12 percent of departmental budgets are wasted due to inaccuracies in contact data. During the 2013 holiday season, consumer spending is expected to increase by at least 11 percent. Retailers need to be certain that they improve data quality prior to the holiday season to ensure communications reach consumers and resources are maximized in order to take advantage of the expected increase. Be sure to check out our new data quality infographic.

Experian Marketing Services’ Head of Global Research Bill Tancer appeared recently on Fox Business News to talk about new holiday shopping trends, including why both retailers and consumers are starting the 2013 season earlier this year.  “We are seeing the eventual extinction of Black Friday,” says Tancer. “What we see in our data is that retail is really changing. The consumer is relentlessly searching for that deal.” In fact, as Tancer notes, the hyper-connected, digital consumer is already searching for holiday deals. Hear more from Tancer in this clip. Watch the latest video at video.foxbusiness.com Tancer and other Experian Marketing Services data experts will discuss holiday marketing trends at an upcoming webinar; register for more insights and tips.