Marketers have always struggled to target the right consumer with the right offer. And with more than 313 million people live in the United States according to the U.S. Census, the challenge is more difficult than ever. With the proliferation of the Internet and mobile technology, today’s consumer operates differently and expects more from their favorite brands. To adapt to that new American consumer, marketers are using highly targeted strategies to drive interest. These can be messages that are relevant to a few hundred consumers or detailed one-on-one communications that target individuals at the point of sale or online. But some marketers struggle to execute these tactics effectively. Most segmentation is currently done prior to a campaign, meaning that marketers determine which message a consumer will receive before ever interacting with that individual. Unfortunately, with the rapid nature of purchasing decisions and buying transactions, businesses often miss opportunities because it takes too long to get the right message to the right consumer. To keep up, marketers need to collect intelligence at the point of contact so they can understand each individual consumer’s habits and preferences during that connection. This intelligence can then feed modeling algorithms that enable automatic offers based on an individual’s preferences. To develop a strategy around real-time marketing intelligence, marketers should take the following steps: Clean existing data - at the root of any intelligence strategy is data. Information determines a company’s ability to reach target individuals – and understand who they are and what they’re interested in. Unfortunately, if the data that feeds intelligence efforts is inaccurate, marketers are simply unable to communicate with or understand consumers. Ensuring the validity of contact information, internal records and third-party data elements helps organizations target consumers and ensures that sophisticated analysis is as precise as possible. Identify strategies – organizations should analyze their target markets and determine which communication channels could benefit from a more personalized customer experience. Marketers should decide how they want to change each communication to help drive the desired action from each consumer. Consider personalizing website displays based on geographic regions, customizing an introductory message or revamping loyalty campaigns based on purchase history and consumer interests. Real-time intelligence - marketers should build models to help predict the best offers for each target audience. These models can be designed to take into account demographic and behavioral information, as well as purchase history and internal data. Marketers can feed these models with intelligence gained at the point of contact to prompt consumers in real time with specific, relevant offers. As marketers continue to enhance and refine targeting efforts, it’s important to gain customer insight. Those who leverage these advanced technologies and strategies will create stronger customer engagement. Segmenting customers and taking measurable action in real time are advanced techniques that appeal to many marketers today. Achieving this level of interaction allows organizations to optimize marketing efforts and provide the right offer at the right time to the right consumer.

In today’s multi-channel shopping world online behavior can’t be overlooked. Marketers need to enhance their offline marketing efforts with online data to take advantage of incorporating online behavior into targeting efforts.

Income levels are important to consider when targeting consumers, as is determining the amount of money they have left over for non-essentials after the bills are paid.

My Experian Marketing Services’ colleagues and resident data experts Bill Tancer and Marcus Tewskbury answered the above question for marketers during our recent 2012 Holiday Planning Webinar. The webinar recapped key 2011 holiday marketing results, plus featured trends, benchmarks and recommendations for a successful and profitable 2012 holiday shopping season.

Even though most kids haven’t even completed their current school year, now is the time for retailers to start preparing their 2012-2013 back-to-school marketing strategies.

Facebook has become a cultural phenomenon over the years and an object of affection for marketers to connect with its users. Experian Simmons has put together 10 consumer behavioral stats based on their National Consumer Study and New Media Study about the social networking site leading up to its Friday IPO launch: 39% of Facebook users say “this website gives me something to talk about.” Top 3 reasons Facebook users visit social networking sites: 86% to keep in touch with friends 72% for fun 66% to reconnect with/find people they’ve lost touch with 78% of Facebook users have shown support for a group or business on a social networking site. 34% of Facebook users have played games on a social networking site. Among those: 73% play social games (like Farmville, SIMS social, etc) 68% play casual games (like Bejeweled, etc) 73% play games on a social networking site once or more a day 28% of Facebook users with cell phones and 42% of Facebook users with a tablet computer have downloaded a social networking app for the device Adult residents of the following Designated Market Areas (DMAs) with 1,000,000 or more adult residents are the most likely to have visited Facebook in the last 7 days: ) Seattle-Tacoma, WA Austin, TX Salt Lake City, UT Portland, OR Washington, DC 15% of Facebook visitors follow a musical group on a social networking site, 14% follow a TV show, 11% follow a newspaper or news outlet and 4% follow a magazine. The average Facebook user is 39.3 years old. The average Facebook user claims an annual household income of $69,900 with annual household spending on discretionary goods and services of $15,500. Hispanic users of Facebook are 55% more likely than non-Hispanic users to say they like to follow their favorite brands or companies on social networking sites. Don’t miss 15 stats about Facebook, previously posted on the Experian Marketing services blog. . For more information like the data provided above please download the Experian Marketing Services 2012 Digital Marketer report.

Today, it costs more than $40 to send a five pound package from the U.S. to Canada or Mexico. The cost to Europe or South America is even more expensive. For U.S. companies operating on a global scale, such as retail specialists or ecommerce organizations, address accuracy is crucial. Organizations can’t afford undeliverable mail and packages due to a wrong address – the total cost would be unmanageable. Mistakes happen frequently, whether it is an error by the company or the customer. If a mistake is made, companies can’t ask the customer to cover delivery fees, leaving the organization with the bill. Retailers must also consider potential delays due to long distances and custom checks. Altogether, address errors result in a poor customer experience and a decrease in efficiency. Implementing international address verification will save money, time and improve the customer experience. By combining primary address data from national postal authorities with partner-supplied data, businesses can verify international addresses from countries all around the world.

On April 22nd, Americans and many of their terrestrial counterparts in countries around the world will celebrate Earth Day, a tradition that was started in the United States by Wisconsin Senator Gaylord Nelson in 1970. Much has changed on the planet since the first Earth Day, and even in recent years attitudes continue to evolve when it comes to our outlook towards the environment. In 2007, Experian Simmons created the GreenAware consumer segmentation, which classified respondents to the Simmons National Consumer Study between 2005 until 2007 into one of four mutually exclusive segments based on their consumer behaviors and attitudes toward the environment. Since then, Experian Simmons has continuously classified all adult respondents into the GreenAware segments providing our clients with valuable insights into the evolution of the environmental movement. The four GreenAware segments are: Behavioral Greens: This group of people thinks and acts green. They have negative attitudes towards products that pollute and incorporate green practices into their lives on a regular basis. Think Greens: This group of consumers think green, but don’t always act green. Potential Greens: This group neither behaves, nor thinks along particularly environmentally conscious lines and remains on the fence about key green issues. True Browns: They are not environmentally conscious, and may in fact have negative attitudes about environmental issues. Since 2005, we have observed a nearly constant increase in the percent of U.S. adults who are classified as Behavioral Greens, the “greenest” segment of the four. Today, 33% of adults are Behavioral Greens, up from 27% who were classified as such in 2005. Meantime, Think Greens have maintained an almost perfectly constant 21% share of the population. The size of the True Browns segment has also remained constant at between 14% and 15% of the total adult population. The Potential Green segment, however, has steadily declined in market share from 39% in 2005 to 31% today. La Vida Verde Hispanic Americans have traditionally been ahead of the curve when it comes to green thoughts and deeds and they’re only getting greener with time. Today, 39% of Hispanic adults are Behavioral Greens, up from 33% in 2007. Just 32% of non-Hispanic adults are Behavioral Greens today, up from 29% who fell into the greenest segment in 2007. Interestingly, among the True Browns segment there are virtually no Hispanics to be found, and, in fact, while the True Brown population is actually growing among non-Hispanics, Hispanics are increasingly moving to greener segments. Specifically, just 1.3% of Hispanics are True Browns today, down from 8% who registered as such in 2007. By comparison, 17% of non-Hispanics are True Browns today, up from 14% in 2007. Green Today, Greener Tomorrow? The illustration below shows the alignment of America’s largest metropolitan areas with the four GreenAware segments today and in 2007. We see that residents of the San Francisco-, New York- and Miami-areas are the most likely to be in alignment with the Behavioral Green mindset today. Denizens of Washington, D.C., Los Angeles, Chicago, Philadelphia and Boston tend to fit more closely with the Think Green set that has green attitudes and intentions, but not always the actions to back it up. But things are changing. In fact, since 2007, we’ve seen that as local minds change, some cities become aligned with a different, often greener, segment. Let’s look at Chicago, for instance. In 2007, Chicagoans’ environmental outlook was more reflective of a mix of Potential Greens and True Browns. Since then, local attitudes have changed so much that Chicago-area residents are now more aligned with Think Greens and Behavioral Greens. Likewise, Cleveland, which was clearly a True Brown town in 2007, now falls in step with the Potential Green segment. In five years’ time, who knows? Cleveland could be America’s next green leader. Not brown now towns Looking at markets large and small with the biggest drop in concentration of True Browns, we see that attitudes in inland markets located in Gulf States have become disproportionately less brown since the Deepwater Horizon oil spill in 2010. In fact, seven of the ten Designated Market Areas (DMA) that saw the biggest decline in the percentage of their population classified as True Browns between 2007 and 2011 are inland markets in states bordering the Gulf of Mexico. While the oil didn’t directly reach these markets, the attitude change did spread: For example, 3.2% of adults residing in the Columbus-Tupelo-West Point, Mississippi DMA today are classified as True Browns, down from 19.3% who were categorized as such in 2007. In Macon, Georgia, while not a Gulf State, a more impressive shift took place. In 2007, the Macon, Georgia DMA had the fourth highest percentage of its population classified as True Browns (20.1%) out of 209 DMAs. Today, only 5.8% of area residents are True Browns, which makes it the market with the 10th lowest concentrations of True Browns in the nation. Macon still has one of the lowest shares of residents who are Behavioral Greens in the nation, but what a difference a few years makes. While the towns directly in the path of the oil spill are not among those with the biggest relative decline in True Browns, area residents’ attitudes did take on a greener hue since the spill. Today, 8.4% of residents in Panama City are True Browns down from 17.3% in 2007. Likewise, only 9.8% of adults in both the Mobile-Pensacola and Biloxi Gulfport DMAs are True Browns down from 17.3% and 19.0%, respectively, who fell into the least green segment prior to the spill. 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Long gone are the days of preparing our taxes the old-fashioned way using pen and paper (and hopefully a calculator). Last year, just 8.7% of U.S. tax filers prepared their taxes manually, down from 16.4% of filers who prepared their taxes this way in 2006. Software (including both online and offline versions, such as Turbo Tax or H&R Block At Home) have risen to replace their graphite-powered ancestors. In 2005, 21.5% of tax filers said they used software to prepare their taxes. Specifically, 6.8% used offline software and another 14.7% used online software.