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Published: May 15, 2025 by Rathnathilaga.MelapavoorSankaran@experian.com

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Shri Santhanam of Experian Highlights GenAI’s Transformative Impact at Bloomberg’s Vision of Tomorrow Panel

In a panel discussion at a Bloomberg-hosted panel titled "AI and Data Analytics: The Path to Unleashing Hidden Insights," Diksha Gera, a Senior Analyst at Bloomberg Intelligence, moderated a session that included key insights from Shri Santhanam, Executive Vice President and General Manager of Software, Platforms, and AI at Experian. Santhanam shared his thoughts on the transformative influence of generative AI (GenAI) within the financial sector, underlining its potential to revolutionize traditional practices. Enhancing Core Processes Santhanam illustrated how GenAI is altering the landscape of financial institutions. By automating intricate tasks, improving customer interactions, and expediting product development, this technology is pivotal. It transforms time-intensive tasks into more efficient processes, significantly enhancing productivity. This shift allows employees to focus on more strategic, higher-value work, thereby boosting the overall efficiency of financial institutions. Managing Risks and Ensuring Compliance With the adoption of GenAI comes a host of inherent risks—privacy concerns, data integrity issues, and challenges in regulatory compliance. Santhanam underscored the critical need to balance these innovative strides with stringent security measures that protect customer data and comply with existing regulations. The commitment to aligning practices with regulatory standards and ethical guidelines is paramount as the financial sector continues to integrate AI into its core operations. Governance and Collaboration Effective governance is essential for the successful deployment of GenAI in finance. Santhanam advocated for a collaborative approach that includes risk management, legal, and technical teams. The development of robust governance frameworks supports ethical and compliant AI applications, which are crucial for fostering responsible innovation within the industry. The Future of GenAI Looking forward, Santhanam pointed to several trends that are shaping the future of  GenAI in the financial sector. These include pressures to reduce costs, increased demand for personalization, and the necessity for user-friendly interfaces. GenAI is set to play a key role in delivering personalized, efficient, and accessible financial services that respond to the evolving needs of customers. These insightful discussions, spearheaded by industry leaders like Bloomberg and moderated by experts such as Diksha Gera, emphasize Experian's leading role in navigating the potential and challenges of AI in financial services. The journey towards a more innovative and inclusive financial ecosystem is well underway, driven by the transformative capabilities of GenAI.

May 10,2024 by Editor

Bridging the Financial Literacy Gap Through Credit Education

Like many people, money and personal finance were not topics often talked about when I was growing up. The same was true when it came to credit. In fact, I was raised to believe credit was something to avoid. I didn’t learn credit can be a financial tool to unlock many of the things we want in life until I was much older. This meant I learned a lot about credit and personal finance by making mistakes. And new research reveals this is the case for many Americans. Understanding credit and personal finance is paramount for financial well-being, especially for younger generations navigating today's financial landscape. Yet, against the backdrop of Financial Literacy Month, our new research shows a lack of financial knowledge is leading to costly financial mistakes for many. In fact, our survey of 2,000 adults across the U.S. revealed three in five adults feel their limited understanding of credit and personal finance has led them to make financial mistakes, with 60% of this group stating these mistakes have cost them $1,000 or more. This trend is particularly apparent among younger groups with 71% of Gen Zers and 70% of Millennials claiming their inadequate knowledge of credit and personal finance has come at a price. Twenty-nine percent of Gen Zers and 38% of Millennials report these financial mistakes have cost $5,000 or more. ADDITIONAL KEY FINDINGS INCLUDE: STATEMENT TOTAL GEN Z MILLENNIALS GEN X BOOMERS SILENT I have poor or no understanding of credit and personal finance 12% 18% 14% 12% 7% 0% I want to know more about credit and personal finance 66% 80% 79% 63% 48% 47% My limited understanding of credit and personal finance has led me to make financial mistakes.   60% 71% 70% 61% 44% 24% Financial mistakes I’ve made due to my limited understanding of credit and personal finance have cost me:   $5K or more   37% 29% 38% 43% 33% 38% $1K or more   60% 58% 63% 64% 52% 63% $10K or more 23% 12% 22% 31% 24% 38% I learned about credit and personal finance:   Through online research 32% 25% 36% 35% 27% 32% In school, college or community classes 33% 35% 26% 35% 35% 38% From a parent of family member 36% 31% 30% 38% 42% 47% Social media in some form 30% 52% 47% 24% 7% 0% I believe personal finance should be a required course in high school. 78% 72% 72% 81% 85% 88% I believe access to credit plays a significant role in my overall financial health. 80% 77% 82% 81% 78% 88% Bridging the Knowledge Gap These statistics underscore the importance of ongoing financial education. It's evident there's a strong desire among individuals, especially younger generations, to enhance their understanding of credit and personal finance. However, without adequate knowledge, many are susceptible to making costly financial mistakes. Navigating the mainstream financial system has its complexities, and if consumers don’t have a baseline understanding, it can be overwhelming. At Experian, we're committed to bridging this knowledge gap and empowering individuals to take control of their financial futures. We offer a range of free tools and resources designed to educate and empower consumers, including: Free Credit Reports: Gain insight into your credit history and monitor your financial health with a free copy of your Experian credit report and FICO Score®[1]. You can access these through our free mobile app or our website. Credit Monitoring: Stay informed about changes to your credit report and receive alerts about potentially fraudulent activity as part of our free Experian membership. Educational Resources: Check out our official credit advice blog, Ask Experian, where you'll find answers to common questions and expert advice on credit-related topics. Experian Boost®: Take advantage of this innovative tool to potentially improve your credit scores by adding positive telecom, utility, and other payments to your credit file.[2] Experian Go™: If you're new to credit, our mobile app offers a free membership to help you establish and build credit responsibly. Join Us in Celebrating Financial Literacy Month I also encourage consumers to join Experian’s weekly #CreditChat hosted by @Experian on X with financial experts every Wednesday at 3 p.m. Eastern time. In recognition of Financial Literacy Month, consumers can learn personal finance basics from experts each week on topics, including budgeting, savings, credit and debt, and more. Survey Methodology Experian commissioned Atomik Research to conduct an online survey of 2,005 adults throughout the United States. The makeup of the sample is representative of the U.S. population based on national census data regarding demographic variables such as gender, age and geographical regions. The margin of error for the overall sample is +/- 2 percentage points with a confidence level of 95 percent. Fieldwork took place between March 17 and March 21, 2024. [1] Credit score is calculated based on FICO® Score 8 model, unless otherwise noted. In addition to the FICO® Score 8, we may offer and provide other base or industry-specific FICO® Scores (such as FICO® Auto Scores and FICO® Bankcard Scores). Your lender or insurer may use a different FICO® Score than FICO® Score 8 or such other base or industry-specific FICO® Score (if available), or another type of credit score altogether. Learn more. [2] Results will vary. Not all payments are boost-eligible. Some users may not receive an improved score or approval odds. Not all lenders use Experian credit files, and not all lenders use scores impacted by Experian Boost®. Learn more.

Apr 17,2024 by Christina Roman

Experian Named to Fortune’s 100 Best Companies to Work For List for Fifth Straight Year

Experian’s purpose-driven culture is woven into our company’s DNA and informs everything we do. It empowers our people to thrive and excel in their roles. Additionally, it fosters a high-performance workplace centered on diversity, equity, inclusivity and making a positive impact on the communities where we and our families work, play and live. Our culture of innovation and “Together, We Win” workplace is a driving force behind Experian North America being named to Fortune’s 2024 100 Best Companies to Work For list for the fifth consecutive year. Great Place to Work® sponsors the prestigious Best Companies list, surveying more than 1.3 million employees and gathering data from companies representing more than 7.5 million employees. The survey enables employees to share confidential feedback about their organization’s culture by responding to 60 statements that – when put together – describe their experience, defined by levels of trust, respect, credibility and more. According to the Great Place To Work® 2024 Global Employee Engagement Study, 90% of employees at Experian say it is a great place to work compared to 57% of employees at a typical U.S.-based company. Ninety-three percent of respondents cited that they were “made to feel welcome” when they joined the company, and 91% indicated that they are “proud to tell others [they] work [at Experian].” This recognition continues Experian’s momentum with recent award wins, including winning the 2024 BIG Innovation Awards from the Business Intelligence Group; earning the top score on the Disability Equality Index® (DEI) for the second consecutive year; being named a 2023 “Best Place to Work for Disability Inclusion” by the American Association of People with Disabilities (AAPD) and Disability:IN; being recognized with the prestigious Fast Company 2023 World Changing Ideas Award for Experian Go™, a free program that empowers “credit invisibles” to establish their financial identity within minutes; and being named to Fortune’s America’s Most Innovative Companies list in 2023.

Apr 09,2024 by Editor

Bracket Busted? Use March Madness and Experian to Get in the Credit Game

While cheering on your favorite tournament team during March Madness, basketball fans can become MVPs in financial literacy with Experian’s B.A.L.L. for Life™ (Be a Legacy Leader) gesture-controlled game. On the virtual court, the game can help students create their own shining moment in their financial health journey.  The B.A.L.L. for Life program helps young adults and their families set up a game plan to building generational wealth; the gesture-controlled game tests players’ knowledge about credit. Credit and financial coaches teach the basics of budgeting, saving, credit, investing, homeownership and more. B.A.L.L. for Life debuted at the 2023 Iverson Roundball Classic, for which Experian has supported as the exclusive financial literacy partner since 2022. Back then, a younger Cason Wallace (now with the Oklahoma City Thunder) talked with our Chief Diversity and Talent Acquistion Officer Wil Lewis and Experian partner and recording artist Lecrae about the importance of understanding money matters.   B.A.L.L. for Life serves as a catalyst for engaging with young adults and people who are credit invisible through live events and digital financial education. It powers in-person experiences such as the #IYKYK Pitch Competition (If You Know You Know) featuring HBCUs across the country, and The Legacy League Game Show which was part of the National Urban League’s 2024 Empowerment Summit. B.A.L.L for Life kicked off its college tour in November at the University of Texas San Antonio; Shaw University and Morgan State University will be its next stops in April. To learn more about B.A.L.L. for Life™, visit experian.com/legacy.

Mar 28,2024 by Raudy Perez

Experian Celebrates International Women’s Day by Inspiring Inclusion Every Day

Happy International Women’s Day! Across the globe, we have celebrated this week with special events in-person and virtual, featuring best-selling authors, Experian leaders, and topics to further our team’s professional and personal growth. Volunteer events to brought us together and provided opportunities to give back to our communities. This year’s International Women’s Day theme, “Inspire Inclusion” could not be a better fit for Experian. “At Experian, we understand that promoting gender equality is not just a core principle; it’s a strategic pillar for nurturing our growth. We remain firmly committed to creating a diverse and inclusive workplace. The contributions of women are fundamental to our success, underscoring the importance of creating an environment where all individuals, regardless of gender, have equal opportunities to thrive,” says Jennifer Schulz, North America Chief Executive Officer and Global Ambassador of the Women in Experian employee resource group (ERG). Global and business unit ambassadors from our Women in Experian ERG share how to Inspire Inclusion every day. Helen Emmett — Chief Financial Officer for Global Financial ServicesI inspire inclusion by consciously ensuring that every talent, performance and recruitment review is undertaken with a diversity and inclusion lens. I won’t recruit any role without a diverse shortlist and with goals for each job level. Actively mentoring and sponsoring female talent is important, as is calling out teams where diversity is not at acceptable levels. Charlotte Gillan — Global Head of TaxOur diversity is a very visible value at Experian; inclusion is tougher to get right, particularly post-pandemic. If we just have a diverse team, we won’t win. To win, we need people to bring different thoughts and experiences to the table, call or meeting. If we are inclusive, we need to ensure people are listened to and heard. One focus area for me is to really listen and then ask what people think and why. Sometimes this can lead to new ideas, new processes and innovations Marcela Velasco — Spanish Latin America Vice President of Human ResourcesI generate spaces for continuous and open communication, recognize and celebrate individual differences. I create an environment where everyone feels valued, respected, and empowered. Inclusive leadership is not only a responsibility, it’s also an opportunity to create a more enriching and productive work environment. Maria Pou – North America Senior Director of Consumer Information Services Product OperationsI inspire inclusion by actively seeking differences in views and perspectives from a place of love and wanting to understand. I want everybody I come in contact with to feel valued and respected.  Rodrigo Rodrigues — Vice President of Experian Information Technology ServicesInvest in science, technology engineering and mathematics (STEM) education for girls and underrepresented communities. To build a more inclusive future in technology, we must start by addressing the pipeline. Encouraging participation in STEM from an early age is crucial. I advocate for companies and organizations to support programs that expose girls and students from underrepresented communities to technology, offering scholarships, internships, and mentorship programs to help them pursue careers in tech. Maryam Damavandi — North America Senior Vice President and ControllerYou can develop an inclusion mindset by being open to differences in ideas, viewpoints and way of thinking and asking difficult questions when having authentic conversations with diverse individuals. Educate yourself with challenges that diverse individuals face.  Being aware can go a long way but having a voice, especially when something isn’t right can make a difference. Sumeeta Maxwell — Chief Human resources Officer for Experian Global Technology and Software SolutionsSupport the women around you and speak up for them if needed. Remind colleagues in real time of the actions that aren’t inclusive like when they interrupt. Be clear on how you want to be treated. Seek feedback – and do something with it. The women who have your back will tell you the truth!

Mar 08,2024 by Editor

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It was popularised in the 1960s with the release of Letraset sheets containing Lorem Ipsum passages, and more recently with desktop publishing software like Aldus PageMaker including versions of Lorem Ipsum.

Why do we use it?

It is a long established fact that a reader will be distracted by the readable content of a page when looking at its layout. The point of using Lorem Ipsum is that it has a more-or-less normal distribution of letters, as opposed to using ‘Content here, content here’, making it look like readable English. Many desktop publishing packages and web page editors now use Lorem Ipsum as their default model text, and a search for ‘lorem ipsum’ will uncover many web sites still in their infancy. Various versions have evolved over the years, sometimes by accident, sometimes on purpose (injected humour and the like).

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