Margins and Paddings Update

There are many responsibilities I carry as CEO of Experian North America. All of them critical in terms of client relationships, product offerings, innovation, culture, our people and our purpose. A part of my work that I'm extremely passionate about is how we make a difference to consumers and their financial health. As leading data and technology company – and the world’s largest credit bureau – we have the opportunity to work with organizations and individuals every day to help them achieve their financial goals. And while that is good for business, it is also good for society and consumers. That is why I am pleased to join the HOPE Global Forum and John Hope Bryant to announce our new partnership. Operation HOPE is a national nonprofit with goals that align with our own at Experian: to uplift disenfranchised youth and adults from poverty to thriving in a credit ecosystem. We are committed to helping vulnerable communities with our data, analytics, products and services and working with Operation HOPE will help us further that mission. One way we have already been doing that is through products like Experian Boost, designed to drive financial inclusion and help people get fair and affordable access to credit. I have seen firsthand how these actions can change people’s lives. Let me tell you about an Experian Boost customer named Lawrence. Last spring, in March of 2019, his credit score was 640. He was already enrolled in our credit monitoring services, but was not proactive in trying to improve his credit score. Then, he tried Experian Boost. He was able to show positive payment history for utilities, cable, and his cell phone bills. Instantly, his score jumped 30 points. Following the advice of our credit education resources, he paid down his credit cards, which propelled his score even higher. He now has a credit score of 770. What does this mean for Lawrence and his family? Previously, they owned one car and paid 18% interest on that loan. Now, the family has two cars, and they pay 5% and 8.2% on two car loans. This represents incredible savings the family can now use for other needs, and increased access to financial services that can help them achieve other goals. This is what we mean when we talk about empowering consumers so they can have financial freedom. For some, this means the ability to purchase a car, have a credit card, own a home, or simply just save money. The financial health journey can start at any time and have a lifetime impact. I am really excited about this partnership. Together we have the potential to make a tangible difference in financial inclusion in the United States, combining Operation HOPE’s education and counseling programs with our credit education knowledge, capability and services like Experian Boost.  

At Experian, we are committed to educating consumers about how to manage their credit histories and protect their financial health. At the same time, we know the COVID-19 pandemic has created a difficult economic reality for millions of Americans. In response, many people have questions about how to protect themselves financially, including their credit histories and scores. To address these questions, we partnered with pro football legend and American Ninja Warrior host Akbar Gbajabiamila to educate consumers across the country about steps they can take to protect their financial health and their credit standing. Gbajabiamila, author of “Everyone Can be a Ninja,” is passionate about helping people develop a financial game plan and he understands having a good credit history is a key component of good financial health. These interviews provided a platform for Gbajabiamila to share the four-point financial fitness game plan consumers can use protect and improve their financial health during the pandemic, including: Contacting your lenders as soon as possible if you think you may miss a payment. Many lenders provide emergency support, which can help protect your credit standing. Getting credit for paying cable, satellite, internet, Netflix and utility bills on time with Experian Boost Exploring balance transfer options or other introductory credit offers through Experian Credit Match Checking your credit report regularly. It’s free once a week at AnnualCreditReport.com. Tune in to Gbajabiamila’s interview with NBC Washington and hear his message to consumers in the videos below. For more credit education resources and tools: Join Experian’s #CreditChat hosted by @Experian on Twitter with financial experts every Wednesday at 3 p.m. Eastern time Visit the Ask Experian blog for answers to common questions, advice and education about credit For additional resources visit www.experian.com/coronavirus

In 2013, I came out to my brother. Sitting down at dinner, knowing whole-heartedly that he would fully accept me and nothing with our relationship would change, I was still scared. Each year on October 11, National Coming Out Day, I reflect on that first coming out experience and what I truly feared. Even though I knew I was safe, I also knew that coming out to him was just the start of coming out every single day for the rest of my life. It was the start of facing discrimination and judgment both in day-to-day life and professionally. It wasn’t a decision I made lightly. Coincidently, my brother came out to me at that very same dinner which certainly took some weight and anxiety off my shoulders. We came out to our family, together later that week and we were welcomed with love, acceptance, and support. The unconditional support I received is not normal, but my anxiety around the process was. I am grateful and quite lucky that my initial coming out process to my family was, for lack of a better term, easy. Like many others I don’t experience that same ease everywhere I go. I have been asked to leave restaurants, turned away from stores, spat on multiple times, and even asked to leave mass during service. I am regularly questioned when entering or leaving a women’s public restroom. Michele Bodda, our executive co-sponsor of Experian’s Pride employee resource group, said it perfectly in her message two years ago, “The difficulty some of our LGBT+ colleagues face making daily decisions about where they can be fully present aren’t merely insecurities. They are the realities of being LGBT+.” Let that sink in. Coming out is not a one and done experience, it is something we do over and over throughout our lives. That reality impacts people in different ways, and it’s why acknowledging National Coming Out Day means so much to me – why it means so much to many others. I feel particularly fortunate to work for a company that celebrates and recognizes our uniqueness. I know many people at Experian, like myself, who feel empowered and supported to bring their whole self to work and that reality is assuring, professionally and personally. I have been told I am brave for bringing forth my full authentic self each day. During a time of such global anxiety, uncertainty, and open expressions of intolerance and hatred, being a voice of empowerment, representation, and visibility for folks who do not feel comfortable being out is more important than ever. I’m willing to be a voice so others know they are not alone. Be brave with me. And if you’re not ready, I understand. I’m here for you when you are.