Last month, the Network Advertising Initiative (NAI)—a coalition of more than 80 leading online marketing companies—released its 2011 annual report reviewing efforts in online advertising self-regulation. In the annual report, which is required by the NAI’s self-regulatory Code of Conduct for Online Behavioral Advertising (OBA), the NAI reviewed the practices of member companies with regards to the collection, use and disclosure of data for OBA purposes. The report identified a high level of compliance among member companies and concluded that industry self-regulatory guidelines have increased transparency and consumer understanding of OBA. Visits to the NAI website increased by 200%, with nearly 8.5 million unique visits. Of those visitors, approximately 840,000 used the NAI’s opt-out tool and nearly 2.5 million visitors went to the educational portion of the site. Photo: Shutterstock
The Death Master File (DMF) is a database operated by the Social Security Administration (SSA) that contains over 87 million records with information on persons who had Social Security numbers and whose deaths were reported to the SSA from 1962 to the present. The DMF is considered a public document under the Freedom of Information Act, and monthly and weekly updates of the file are made available through the Department of Commerce. Congress is considering legislation that would limit access to the DMF to only qualified entities. For example, government agencies, credit reporting agencies, financial institutions and medical organizations use the DMF to verify death and prevent identity fraud. At a hearing before the House Social Security Subcommittee in early February, members of the panel heard from a variety of witnesses who said that more needs to be done to secure DMF records from misuse while also recognizing the importance of ensuring access for legitimate uses. Photo: Shutterstock
The Consumer Financial Protection Bureau (CFPB) has been busy hiring staff and building a regulatory agency from the ground up since July 21, 2011, when it assumed full rulemaking, enforcement and supervisory authority over 18 of the nation’s consumer protection laws that guide financial products and services, including the Fair Credit Reporting Act, the Equal Credit Opportunity Act, The Truth in Lending Act and the Fair Debt Collection Practices Act. In January, President Obama name Richard Cordray as the first director of the CFPB, which expanded the bureau’s authority to supervise nonbank lenders. Although the CFPB has a number of issues that it will focus on, there are several early steps that the Dodd-Frank Act requires the CFPB to take that will impact the information services industry in the near-term: Shorten and simplify consumer disclosure forms The CFPB has made it clear that one of its first actions will be to make the terms and conditions of financial products and services easier for consumers to understand and compare to other offers. The agency has developed model mortgage disclosure forms for consumers as part of its Know Before You Owe program, which aims to make financial disclosure forms shorter and simpler. In addition, the CFPB partnered with the Department of Education to develop a financial aid shopping sheet to assist students and their families. The bureau also released model credit card agreements that are shorter and easier for consumers to understand. The CFPB currently is reviewing comments on the proposed model forms and is likely to issue a final draft later this year. Define other “large market participants” In addition to specified nonbank lenders, the CFPB must define other “large market participants” involved in consumer financial markets. In February, the bureau issued a proposed rule that defined third-party debt collectors with more than $10 million in annual receipts and consumer reporting agencies with more than $7 million in annual receipts as larger market participants, making them susceptible to the bureau’s nonbank supervision program. Clarify how credit scores affect lender decisions Lenders are currently required to disclose the credit score that they used in all risk-based pricing notices and adverse action notices. The CFPB is expected to draft its own compliance rules, but in the meantime the FTC and Federal Reserve have jointly issued a rule that identifies the specific information that must be disclosed and provides model forms of notice. Review debt collection practices The CFPB now has the authority to enforce the Fair Debt Collection Practices Act and review current debt collector practices to determine whether their methods are abusive or unfair. Financial literacy Increasing consumer financial literacy will also be a chief priority for the Bureau. The Office of Consumer Education and Engagement was established to organize programs that help consumers understand the costs, risks and benefits of financial products. The office will be working with the private sector, nonprofit organizations and other government agencies to develop a variety of tools and approaches to address financial literacy. Specific groups of consumers also have been identified for additional resources. The office has developed programs focusing on older Americans, students and service members. Report on Credit Scores As required by the Dodd-Frank Act, the bureau has stated that it will review current practices relating to disclosures of consumer credit scores. Last summer, the CFPB released a preliminary report on differences between credit scores that consumer reporting agencies provide to consumers and those that are provided to lenders. The report provides background on the issue, including how scores are obtained and used. Since the first report, the bureau has conducted further research and analysis on the issue and is expected to issue a final report soon that will quantify the differences among scores and how the variations may impact consumers. Photo: Shutterstock
Experian’s groundbreaking generative AI-powered tool, Experian Assistant, has earned the prestigious 2025 BIG Innovation Award in the Products for Financial Services category. This recognition underscores Experian’s commitment to pushing the boundaries of innovation by helping businesses achieve success and enhancing consumer experiences. The BIG Innovation Awards, celebrated since 2011, honor organizations and solutions that redefine excellence through creativity and measurable impact. Experian Assistant was recognized for transforming how financial institutions approach data and analytics, enabling faster, smarter decision-making that enhances customer experiences and operational efficiency. Redefining Financial Services Integrated with the Experian Ascend Platform™, Experian Assistant functions as a 24/7 data expert, enabling financial institutions to optimize their credit and fraud models with ease. Using natural language processing (NLP), the virtual assistant guides users providing insights, recommendations and coding assistance. The impact is transformative: Experian Assistant cuts model-development timelines from months to just days— and even hours in some cases. By helping users analyze credit and fraud data, adjust model attributes and streamline workflows, it empowers organizations to innovate faster and make data-driven decisions with confidence. Powered by agentic AI technology, Experian Assistant reimagines how data scientists and analysts approach their work. It accelerates insights, fosters collaboration and empowers businesses to deliver exceptional customer experiences while reducing the time and resources needed to bring new initiatives to market. Driving Results Across Industries While tailored for financial services, Experian Assistant’s capabilities extend across industries. Businesses can leverage its tools for data exploration, model deployment, performance monitoring and faster time-to-market for new offerings. With Experian Assistant, users gain a powerful edge in scoring more consumers, optimizing processes and enhancing overall customer satisfaction. Recognized Excellence The 2025 BIG Innovation Awards spotlight trailblazers evaluated on creativity, impact and results by seasoned business leaders. This accolade solidifies Experian Assistant’s position as a game-changing solution in financial services and beyond.
We are thrilled that for the sixth consecutive year, Experian has earned a score of 100 on the Human Rights Campaign Foundation’s (HRCF) 2025 Corporate Equality Index (CEI). This recognition underscores our commitment to LGBTQ+ workplace equality. We are honored to join the ranks of 765 U.S. businesses that have been awarded the HRCF’s Equality 100 Award, celebrating our leadership in fostering an inclusive workplace. Experian’s dedication to supporting the LGBTQ+ community is reflected in several key initiatives: Name Change Process: We have a process for transgender and non-binary consumers to update their names on credit reports, ensuring their identities are accurately represented. LGBTQ+ Allyship 101 Training: This new training program is available to all Experian employees, promoting allyship and understanding within our workforce. Pride ERG Parenting Committee: Launched to support parents, grandparents and guardians of LGBTQ+ individuals, this committee provides valuable resources and community. Transgender Resource Guide: This guide supports employees who are transitioning at work, offering education and resources for colleagues and managers. Partnerships: We collaborate with organizations such as Out & Equal, GenderCool, The Trevor Project and Born This Way Foundation’s Channel Kindness to provide financial health, mental health and other resources to empower both our internal and external communities. At Experian, we are proud to be part of this movement towards greater equality and inclusion. We remain dedicated to fostering a workplace where every employee feels respected, valued and empowered to bring their authentic selves to work. Learn more about how we drive social impact in English, Portuguese and Spanish.
Achieving Top Workplace recognition for 12 consecutive years is no small feat, yet Experian North America has done just that. Named a Top Workplace by the Orange County Register once again, this milestone reflects not just policies or benefits but what truly makes Experian exceptional: our people. As Hiq Lee, Chief People Officer at Experian North America, notes, this honor is a testament to the remarkable contributions of our team. Experian’s employees shape an environment where innovation, inclusivity, and purpose thrive. More Than Work What sets Experian apart is our engagement with the world and community. Through initiatives like the Experian Volunteer Leadership Network and partnerships with organizations such as the Octane Foundation for Innovation and the Hispanic Chamber of Commerce of Orange County Education Foundation, our impact extends beyond the workplace. In 2024, we earned additional recognitions, including being named one of the World’s Best Workplaces™ by Fortune and Great Place to Work®. We were also recognized as one of the Best Workplaces for Parents, Millennials, and in Technology. The Secret to Success Our success lies in focusing on people. Experian is a place where careers are built, ideas are encouraged, and employees feel valued. Initiatives such as, Employee Resource Groups foster belonging, Mental Health First Aiders provide support, and technology hackathons inspire creativity. Innovation at the Core Innovation continues to drive our success. By leveraging technologies like artificial intelligence and machine learning, we are redefining decision-making and fraud prevention. This commitment to innovation empowers businesses and consumers worldwide, aligning with our mission to promote financial inclusivity. Looking Ahead For Experian, being a Top Workplace for more than a decade isn’t a finish line—it’s a springboard. With an ongoing commitment to our employees and communities, we continue to evolve, creating better experiences for our team, clients, and the world.
