We welcome today’s recommendations, which will help deliver a better and more equitable credit market for everyone. Comprehensive, accurate data delivers better outcomes for consumers, and bringing more data into the CRA ecosystem will further improve those outcomes. We are pleased to see the regulator taking action to ensure the UK financial system remains one of the most effective, innovative and competitive in the world. Experian shares the FCA’s view that there are opportunities to improve the operation of the credit information market in the UK, and was happy to co-operate fully with the FCA’s team during the multi-year Market Study process. A number of the remedies outlined in the FCA report were supported by Experian in a 2018 white paper, The Future of Credit Information. Amongst other things, this included establishing a base level of credit data for regulated CRAs to give consumers and lenders a clear, consistent baseline for credit reporting, while encouraging a competitive and innovative environment for non-regulated credit data and accurate insight. Experian aims for consistently excellent data across its enterprise. It invests continuously to improve data coverage, accuracy, timeliness, richness and increase credit visibility of consumers to the financial system, and it continues to innovate to improve credit outcomes for consumers.
It continues to astonish and amaze us that the majority of the men and women who enlist in our nation’s military bring immense commitment but very little money. When you’re an E5 or lower military rank with a family living in Southern California, the cost of living in this region can be financially challenging. Delilah Moreno Denny remembers earning $13,000 a year during his first year in the Army and the “pass the hat” exercise during morning formation when someone in the unit had a new baby. Delilah served in the Army reserve while pregnant, and her unit gifted her a basket full of diapers. As co-executive sponsors of the Military, Veterans, and Patriots (MVP) Employee Resource Group at Experian, we sought to continue that kindness and found Support The Enlisted Project (STEP). Our members have organized virtual baby supply drives and helped at the warehouse. Denny Galiano STEP fills the gap for enlisted members in many ways. We’re proud that Experian is expanding our partnership by bolstering its Emergency Financial Assistance (EFA) program through our United for Financial Health initiative. EFA helps soldiers, sailors, airmen and marines learn about financial literacy and credit. Many of our enlisted members join the military just out of high school without basic financial education about credit, balancing a checkbook, saving for the future, or managing debt. EFA helps military members move from financial crisis to financial self-sufficiency so that they can have a more stable future during their service and when they become veterans. As supporters of STEP and its mission, and as veterans, we’re excited that our relationship is evolving from providing basic needs to helping create a better tomorrow for our nation’s military service members. It is our honor to continue serving our U.S. Armed Forces community by providing resources that will lead to financial empowerment.
Bloor Research recently named Experian a Champion in the latest Data Quality Market Update 2022. Bloor’s Market Update specifically provides individuals with a technology update and ranking of vendors based on their products and progress in the market. Experian was the only vendor placed in the Champion category. Data quality is the foundation for any data-driven organization. However, many organizations still struggle to achieve the needed quality data necessary to feed critical initiatives. In our most recent research report, we discovered that 85% of businesses believe poor quality contact data for customers negatively impacts their operational processes and efficiency. To solve these challenges, data quality solutions continue to evolve. Leveraging trustworthy data equips organizations with the power to make their data actionable and fit for a purpose. Our research also showed: 89% say that implementing data quality best practices has improved their business agility 87% believe that data quality is fundamental to the core of business operations 91% say investing in data quality has positively impacted business growth In effect, this empowers business leaders to make better and faster decisions when outlining key operational strategies and initiatives. Since three quarters of businesses who have improved their data quality in the last year say they have exceeded their goals in some manner, we find that organizations that emphasize data maturity are more likely to experience success. Experian has a long history in the data quality space, starting with our address validation solutions. However, as data usage has evolved, so have our solutions. We incorporate cutting edge technology paired with an easy-to-use interface that allows individuals at all levels of the business to better understand the quality of their data and improve this important asset. A high degree of automation and precision will be required as businesses tackle today’s challenges related to data quality. At Experian, the overarching goal is to help clients maximize their potential with the power and confidence supplied by superior quality data—the cornerstone of success in today’s digital-forward realm of business operations. Explore our data quality solutions today to find out for yourself what makes us data quality experts. Click here to start your free trial.
Experian’s groundbreaking generative AI-powered tool, Experian Assistant, has earned the prestigious 2025 BIG Innovation Award in the Products for Financial Services category. This recognition underscores Experian’s commitment to pushing the boundaries of innovation by helping businesses achieve success and enhancing consumer experiences. The BIG Innovation Awards, celebrated since 2011, honor organizations and solutions that redefine excellence through creativity and measurable impact. Experian Assistant was recognized for transforming how financial institutions approach data and analytics, enabling faster, smarter decision-making that enhances customer experiences and operational efficiency. Redefining Financial Services Integrated with the Experian Ascend Platform™, Experian Assistant functions as a 24/7 data expert, enabling financial institutions to optimize their credit and fraud models with ease. Using natural language processing (NLP), the virtual assistant guides users providing insights, recommendations and coding assistance. The impact is transformative: Experian Assistant cuts model-development timelines from months to just days— and even hours in some cases. By helping users analyze credit and fraud data, adjust model attributes and streamline workflows, it empowers organizations to innovate faster and make data-driven decisions with confidence. Powered by agentic AI technology, Experian Assistant reimagines how data scientists and analysts approach their work. It accelerates insights, fosters collaboration and empowers businesses to deliver exceptional customer experiences while reducing the time and resources needed to bring new initiatives to market. Driving Results Across Industries While tailored for financial services, Experian Assistant’s capabilities extend across industries. Businesses can leverage its tools for data exploration, model deployment, performance monitoring and faster time-to-market for new offerings. With Experian Assistant, users gain a powerful edge in scoring more consumers, optimizing processes and enhancing overall customer satisfaction. Recognized Excellence The 2025 BIG Innovation Awards spotlight trailblazers evaluated on creativity, impact and results by seasoned business leaders. This accolade solidifies Experian Assistant’s position as a game-changing solution in financial services and beyond.
We are thrilled that for the sixth consecutive year, Experian has earned a score of 100 on the Human Rights Campaign Foundation’s (HRCF) 2025 Corporate Equality Index (CEI). This recognition underscores our commitment to LGBTQ+ workplace equality. We are honored to join the ranks of 765 U.S. businesses that have been awarded the HRCF’s Equality 100 Award, celebrating our leadership in fostering an inclusive workplace. Experian’s dedication to supporting the LGBTQ+ community is reflected in several key initiatives: Name Change Process: We have a process for transgender and non-binary consumers to update their names on credit reports, ensuring their identities are accurately represented. LGBTQ+ Allyship 101 Training: This new training program is available to all Experian employees, promoting allyship and understanding within our workforce. Pride ERG Parenting Committee: Launched to support parents, grandparents and guardians of LGBTQ+ individuals, this committee provides valuable resources and community. Transgender Resource Guide: This guide supports employees who are transitioning at work, offering education and resources for colleagues and managers. Partnerships: We collaborate with organizations such as Out & Equal, GenderCool, The Trevor Project and Born This Way Foundation’s Channel Kindness to provide financial health, mental health and other resources to empower both our internal and external communities. At Experian, we are proud to be part of this movement towards greater equality and inclusion. We remain dedicated to fostering a workplace where every employee feels respected, valued and empowered to bring their authentic selves to work. Learn more about how we drive social impact in English, Portuguese and Spanish.
Achieving Top Workplace recognition for 12 consecutive years is no small feat, yet Experian North America has done just that. Named a Top Workplace by the Orange County Register once again, this milestone reflects not just policies or benefits but what truly makes Experian exceptional: our people. As Hiq Lee, Chief People Officer at Experian North America, notes, this honor is a testament to the remarkable contributions of our team. Experian’s employees shape an environment where innovation, inclusivity, and purpose thrive. More Than Work What sets Experian apart is our engagement with the world and community. Through initiatives like the Experian Volunteer Leadership Network and partnerships with organizations such as the Octane Foundation for Innovation and the Hispanic Chamber of Commerce of Orange County Education Foundation, our impact extends beyond the workplace. In 2024, we earned additional recognitions, including being named one of the World’s Best Workplaces™ by Fortune and Great Place to Work®. We were also recognized as one of the Best Workplaces for Parents, Millennials, and in Technology. The Secret to Success Our success lies in focusing on people. Experian is a place where careers are built, ideas are encouraged, and employees feel valued. Initiatives such as, Employee Resource Groups foster belonging, Mental Health First Aiders provide support, and technology hackathons inspire creativity. Innovation at the Core Innovation continues to drive our success. By leveraging technologies like artificial intelligence and machine learning, we are redefining decision-making and fraud prevention. This commitment to innovation empowers businesses and consumers worldwide, aligning with our mission to promote financial inclusivity. Looking Ahead For Experian, being a Top Workplace for more than a decade isn’t a finish line—it’s a springboard. With an ongoing commitment to our employees and communities, we continue to evolve, creating better experiences for our team, clients, and the world.
