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Published: December 11, 2025 by Krishna.Nelluri@experian.com

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Financial Inclusion Depends on Data

The financial services industry is poised to take advantage of the unprecedented availability of accurate, comprehensive, and timely data. Through increased lender adoption, the growing array of insightful data can create meaningful change and provide access to credit for more consumers and businesses than ever before. At Experian, we feel we have a responsibility to consumers seeking credit. Ensuring lenders can obtain the insights needed for responsible lending is key to supporting this. By leveraging the most accurate traditional credit data as well as expanded data sources that improve how risk can be assessed for thin-file or no-file consumers, lenders can form a precise picture of an individual’s financial situation and improve financial access for millions of Americans who have been unfairly excluded from the credit ecosystem. Extend credit responsibly. Some of the most predictive information available today is employment data, including how long a consumer has been at a job and how much they earn. Layering verified income and employment information with credit data can improve financial outcomes for consumers and help lenders say ‘yes’ when they otherwise couldn’t or wouldn’t. To help, Experian has released Experian Verify™ – a suite of solutions that provide lenders with real-time access to verified information about a consumer’s income and employment status. Through Experian Verify, credit card, personal loan, auto and mortgage lenders have near-instant access to millions of active employer records to verify an applicant’s income and employment status for use across the lifecycle, including pre-qualification, originations and account review. The products are powered by Experian’s growing network of exclusive employer records and payroll partner data, which includes data from recent acquisitions of Corporate Cost Control (CCC), Tax Credit Co. (TCC) and EmpTech. We are answering the industry’s call for change in income and employment verification while providing lender’s with deeper insights to increase financial access. Putting consumers in control. This is the latest example of many that illustrate our commitment to improve financial access for consumers. The new products complement Experian Boost – a free tool that empowers consumers to contribute their on-time telecom, utility, streaming services and mobile phone payments directly to their Experian credit report. Incorporating this information has been proven to increase the predictiveness of a consumer’s credit reputation and can complement the data derived from their lending history. Experian Boost provides consumers with the ability to immediately impact their credit scores, while providing lenders with deeper insight into a consumer’s financial situation. With Experian Boost, nearly 70 percent see an uplift in their credit score. Since the product was released in 2019, more than 7 million consumers have connected to Experian Boost with over 50 million cumulative points added to FICO Scores. The financial impact to the industry is significant, with Experian Boost users gaining access to more than $1.7 billion in credit as a result of improved credit scores. Serving credit invisibles. Our commitment to consumers does not end there. Through our investments in expanded data sources and advanced analytics, we are helping lenders identify consumers who are excluded from the traditional credit ecosystem, but who can fulfill their financial obligations and pay responsibly. Experian Lift, our suite of lender credit scores, has the potential to help more than 40 million credit invisible consumers gain access to credit while providing first and second chances to millions more. Experian Lift uses proprietary technology, advanced analytics, and machine learning models to combine exclusive credit data attributes, trended data and expanded Fair Credit Reporting Act (FCRA) regulated data sets. This combination of data and technology is creating new opportunities for consumers who are often overlooked. Looking ahead. Data has the power to unlock financial opportunities for millions of consumers. Collaboration between Experian, lenders and consumers that is informed by data is key to keeping the economy flowing and improving livelihoods of Americans. As we look to the road ahead, we are committed to working side-by-side with lenders, credit scoring companies and consumers to eliminate credit invisibility and improve financial equity and access.

Jul 06,2021 by Alex Lintner

New Global Decisioning Report Highlights the Complexity of Today’s Credit Landscape 

Customer needs have changed dramatically over the course of the pandemic, and as some parts of the world begin to move back into what we recognize as normality, the scale of change across today’s credit landscape is now emerging. New research from Experian’s Global Decisioning Report shows how the impact of payment assistance programs, coupled with changes in spending and savings behaviors, now requires lenders to look beyond traditional approaches to decisioning. Our research found that 1 out of 3 consumers remain concerned about their finances. However, at the same time the research also found that consumers are no longer reducing their discretionary spending as much as they were six months ago, with high-income households starting to spend the most.  These differences make it difficult for lenders to truly comprehend customer needs throughout this abnormal time. This report reveals three things lenders should do to navigate the complexity of the current lending and credit environment: Leverage data and advanced analytics – this will ensure lenders have a comprehensive understanding of the risk and opportunity of their portfolio as well as visibility into changes to customer profiles.  Proactively engage customers – offer new credit and other products to support those that are recovered and ready to engage. Prepare for a potential wave of delinquency – as payment holidays come to an end, lenders should make it easy for customers that are still struggling. Lenders must offer online support and flexible terms that help customers solve their problems.   The online customer experience and credit risk management are more connected than ever before. Lenders need to make sure they have the technology in place that supports the entire customer journey, from decisioning, to onboarding, to customer management and collections. Those that do will be able to deliver credit decisions that are fair and fast, giving more consumers access to the credit they deserve.  Experian surveyed nearly 9,000 consumers and 2,700 businesses from around the globe to learn more about how they’re stabilizing their finances and returning to growth. Download a copy of the eBook here.

Jun 23,2021 by Editor

Preparing for a Financially Healthy Summer

In most parts of the U.S., the start of summer marked the lifting of many pandemic led restrictions. Capacity limits, mask mandates and social distancing requirements are being removed and many of us are spending more time doing the things we enjoyed prior to the onslaught of COVID-19. There is no question the pandemic created serious financial challenges for millions of Americans, yet many people found opportunity to improve their financial standing. Fewer options for travel, dining and entertainment reduced costs, while the government stimulus packages helped maintain or increased available funds. Personal savings surged, and lower credit card balances and fewer missed payments spurred an uptick in average credit scores. Sadly, at the same time, many consumers struggled to make ends meet as they faced job loss, illness or cared for ill friends and family. As the world starts to reopen and things begin to feel a bit more normal, many people have questions about how they can improve (or protect their newly improved) credit scores and prepare for a financial healthy summer. One of the best places to start is by checking your credit report. You can get a copy of your Experian credit report and a FICO Score at no cost every 30 days by enrolling in our free service. When you enroll you not only receive a free credit report and score each month, but also have access to other services that can help you protect your financial health, including credit monitoring and alerts and credit card and loan offers that are tailored to you. The belief that checking your own credit report will hurt your credit scores is a common misconception. You should check both your credit report and scores often. You can also get a free credit report from each of the three bureaus once every week at www.annualcreditreport.com through April 2022. In addition to getting your free credit report from Experian, here are five other things you can do to improve or maintain your credit standing this summer: 1. Prepare for big purchases. Regularly checking your credit report and credit scores is always a good idea. This is especially true if your summer plans include applying for new credit cards, auto loans or a mortgage. I recommend getting a copy of your credit report and credit scores three to six months ahead of applying for new credit, especially if it’s a major purchase. Doing so can help you ensure there are no signs of identity theft and that your credit scores are as good as they can be when you apply. Use this link to get a free copy of your Experian credit report with a FICO Score. 2. Have a summer spending plan. After many months spent at home with little to do, it may be hard to avoid the temptation to overspend. It’s great that we can pick up canceled travel plans and get together with friends and family, but don’t try to make up for lost time at the expense of your financial health. Create a budget outlining what you can afford to spend this summer and build your plans from there. Doing so can help you avoid the temptation to overspend and prioritize what’s important to you. 3. Get credit for paying your bills on time. While this summer may be filled with less Netflix binging than last summer, you can still use your on-time bill payments to your advantage. Experian Boost allows you to get credit for paying your streaming service, cell phone, internet, utility bills and other bills on time.   4. Avoid missed payments. Nothing will hurt your credit scores more than missed or late payments. To maintain a positive credit history, make a plan to catch up on any missed payments and contact your lenders if you think you may fall behind. Sometimes summer plans can disrupt routines. Enrolling in autopay can be a helpful way to stay on a payment schedule that works for you.  5. Keep your card balances low. Your utilization rate, or balance-to-limit ratio, is an important factor in determining your credit scores. It is calculated by adding all your credit card balances at any given time and dividing that amount by your total credit limit. Lenders typically like to see ratios of 30% or less, and people with the best credit scores often have very low credit utilization ratios. A low credit utilization ratio tells lenders you haven't maxed out your credit cards and likely know how to manage credit well.  Keep in mind that if you use your credit cards for summer travel plans or vacations and pay your balances down when you return home, you may still see a temporary drop in your credit scores. Your lender reports your account status about once a month, so it could be several weeks before your report is updated. Scores calculated after your report is updated will reflect the paid off amount. Depending on when you made a payment, it could take a full billing cycle before your credit report is updated and your credit score reflects those changes. Remember, credit can be a financial tool, but debt is a financial problem. If you’re looking for more resources on credit education, head to the Ask Experian blog or join us for an upcoming Credit Chat every Wednesday at 3 p.m. EST on Twitter. Until then, I hope you have a happy, safe and financially healthy summer.

Jun 22,2021 by Rod Griffin

Experian Assistant Leading the Way in Financial Services: Wins Big Innovation Award

Experian’s groundbreaking generative AI-powered tool, Experian Assistant, has earned the prestigious 2025 BIG Innovation Award in the Products for Financial Services category. This recognition underscores Experian’s commitment to pushing the boundaries of innovation by helping businesses achieve success and enhancing consumer experiences. The BIG Innovation Awards, celebrated since 2011, honor organizations and solutions that redefine excellence through creativity and measurable impact. Experian Assistant was recognized for transforming how financial institutions approach data and analytics, enabling faster, smarter decision-making that enhances customer experiences and operational efficiency. Redefining Financial Services Integrated with the Experian Ascend Platform™, Experian Assistant functions as a 24/7 data expert, enabling financial institutions to optimize their credit and fraud models with ease. Using natural language processing (NLP), the virtual assistant guides users providing insights, recommendations and coding assistance. The impact is transformative: Experian Assistant cuts model-development timelines from months to just days— and even hours in some cases. By helping users analyze credit and fraud data, adjust model attributes and streamline workflows, it empowers organizations to innovate faster and make data-driven decisions with confidence. Powered by agentic AI technology, Experian Assistant reimagines how data scientists and analysts approach their work. It accelerates insights, fosters collaboration and empowers businesses to deliver exceptional customer experiences while reducing the time and resources needed to bring new initiatives to market. Driving Results Across Industries While tailored for financial services, Experian Assistant’s capabilities extend across industries. Businesses can leverage its tools for data exploration, model deployment, performance monitoring and faster time-to-market for new offerings. With Experian Assistant, users gain a powerful edge in scoring more consumers, optimizing processes and enhancing overall customer satisfaction. Recognized Excellence The 2025 BIG Innovation Awards spotlight trailblazers evaluated on creativity, impact and results by seasoned business leaders. This accolade solidifies Experian Assistant’s position as a game-changing solution in financial services and beyond.

Jan 30,2025 by Editor

Experian Earns Top Score in Human Rights Campaign Foundation’s 2025 Corporate Equality Index

We are thrilled that for the sixth consecutive year, Experian has earned a score of 100 on the Human Rights Campaign Foundation’s (HRCF) 2025 Corporate Equality Index (CEI). This recognition underscores our commitment to LGBTQ+ workplace equality. We are honored to join the ranks of 765 U.S. businesses that have been awarded the HRCF’s Equality 100 Award, celebrating our leadership in fostering an inclusive workplace. Experian’s dedication to supporting the LGBTQ+ community is reflected in several key initiatives: Name Change Process: We have a process for transgender and non-binary consumers to update their names on credit reports, ensuring their identities are accurately represented. LGBTQ+ Allyship 101 Training: This new training program is available to all Experian employees, promoting allyship and understanding within our workforce. Pride ERG Parenting Committee: Launched to support parents, grandparents and guardians of LGBTQ+ individuals, this committee provides valuable resources and community. Transgender Resource Guide: This guide supports employees who are transitioning at work, offering education and resources for colleagues and managers. Partnerships: We collaborate with organizations such as Out & Equal, GenderCool, The Trevor Project and Born This Way Foundation’s Channel Kindness to provide financial health, mental health and other resources to empower both our internal and external communities. At Experian, we are proud to be part of this movement towards greater equality and inclusion. We remain dedicated to fostering a workplace where every employee feels respected, valued and empowered to bring their authentic selves to work. Learn more about how we drive social impact in English, Portuguese and Spanish.

Jan 17,2025 by Michele Bodda, Aaron Ricci

Celebrating 12 Years as a Top Workplace: What Makes Experian Exceptional

Achieving Top Workplace recognition for 12 consecutive years is no small feat, yet Experian North America has done just that. Named a Top Workplace by the Orange County Register once again, this milestone reflects not just policies or benefits but what truly makes Experian exceptional: our people. As Hiq Lee, Chief People Officer at Experian North America, notes, this honor is a testament to the remarkable contributions of our team. Experian’s employees shape an environment where innovation, inclusivity, and purpose thrive. More Than Work What sets Experian apart is our engagement with the world and community. Through initiatives like the Experian Volunteer Leadership Network and partnerships with organizations such as the Octane Foundation for Innovation and the Hispanic Chamber of Commerce of Orange County Education Foundation, our impact extends beyond the workplace. In 2024, we earned additional recognitions, including being named one of the World’s Best Workplaces™ by Fortune and Great Place to Work®. We were also recognized as one of the Best Workplaces for Parents, Millennials, and in Technology. The Secret to Success Our success lies in focusing on people. Experian is a place where careers are built, ideas are encouraged, and employees feel valued. Initiatives such as, Employee Resource Groups foster belonging, Mental Health First Aiders provide support, and technology hackathons inspire creativity. Innovation at the Core Innovation continues to drive our success. By leveraging technologies like artificial intelligence and machine learning, we are redefining decision-making and fraud prevention. This commitment to innovation empowers businesses and consumers worldwide, aligning with our mission to promote financial inclusivity. Looking Ahead For Experian, being a Top Workplace for more than a decade isn’t a finish line—it’s a springboard. With an ongoing commitment to our employees and communities, we continue to evolve, creating better experiences for our team, clients, and the world.

Dec 20,2024 by Editor

Krishna Nelluri

Web Developer

With a passion for crafting seamless digital experiences and a keen eye for front-end development, Krishna brings practical insights and hands-on expertise to every post. Whether exploring new frameworks or optimizing performance, his writing reflects a commitment to clean code and user-centric design.