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According to Experian Marketing Services, a global provider of integrated consumer insights, targeting, data quality and cross-channel marketing, abandoned cart emails have significantly higher revenue per email than promotional mailings. Featuring results from a new email remarketing best practices analysis, as part of its Q1 2014 Email Benchmark Report, Experian Marketing Services found that personalized abandoned cart emails that show the actual customer cart had 25 percent higher transaction rates than abandoned cart emails that just linked back to the brand’s Website. Further, personalized subject lines had 12 percent higher unique open rates than mailings without personalization. A complimentary download of the full report is available here: http://ex.pn/1l4VlrS. Additional findings from the email remarketing best practices analysis confirm: • Abandoned cart emails should be delivered in a three-part series. Brands that send second abandoned cart reminders had a 50 percent increase in abandoned cart revenue compared to just their first abandoned cart mailing. Those sending three mailings saw a 56 percent increase in revenue compared to just sending the initial abandoned cart email. • Test including an offer. Including an offer in the first abandoned cart mailing boosted transaction rates by 54 percent. The highest transaction rates for offers were for dollar-off offers (2.05 percent), followed by free shipping (1.87 percent) and percent off (1.15 percent) offers. “Mastering email remarketing through a series of personalized content can have a real and direct impact on a brand’s bottom line,” said Peter DeNunzio, general manager for cross-channel marketing at Experian Marketing Services. “We’re seeing that brands that are able to ‘test and learn’ their way to personalization are particularly successful as they embrace cross-channel programs. By understanding the impact of timing, creative messaging and personalization – and adopting a continuous improvement mindset – brands are incorporating cross-channel tactics more seamlessly in their remarketing strategies.” Industry performance analysis The Q1 2014 Email Benchmark Report details overall email marketing trends for the first quarter of 2014 as well as the key performance indicators (KPIs) that shaped the success of email programs over the past two years across seven major verticals: business products and services, catalogers, consumer products and services, media and entertainment, multichannel retailers, publishers, and travel. Total email volume increased by 15.6 percent in Q1 2014 compared to Q1 2013 but volume declined in Q1 as compared to the previous holiday quarter (Q4 2013). Additional findings from specific industries include: • Catalogers had the highest gain in volume as 100 percent of brands increased mailings in Q1 2014. • More than half of the multichannel retail brands had statistically significant year-over-year increases in total and unique open rates in Q1 2014. • Fifty percent of total email opens are occurring on mobile devices. However, this varies by vertical. While 63 percent of emails from multichannel retailers are opened on a mobile device, mobile opens account for only 22 percent of email opens for business products and services. Increasing bounce rates highlight deliverability and data quality challenges According to a recent Experian Data Quality study, 66 percent of companies have experienced email deliverability issues in the last 12 months. Similarly, the Q1 2014 Email Benchmark Report highlights a 14.3 percent year-over-year increase in email bounce rates, with large percentage increases across several of the industries. Compared to bounce rates for the past two years, 2014 Q1 business products and services rates were constant, while catalogers and multichannel retailers experienced much larger increases in bounce rates year-over-year. The dramatic increase in bounce rates is due to the new practices of Internet Service Providers who are now shutting down inactive accounts more frequently to keep their own performance healthy. “It is vital companies adopt more effective targeting, list cleaning and data quality practices to improve the deliverability of their emails and the health of their cross-channel marketing programs,” said DeNunzio. Experian Marketing Services’ Q1 2014 Email Benchmark Report is available to download: http://ex.pn/1l4VlrS.

World Cup fans will be watching the 2014 games across multiple devices, often simultaneously, according to an analysis from Experian Marketing Services, a global provider of integrated consumer insight, targeting, data quality and cross-channel marketing. Specifically, World Cup fans are 31 percent more likely than average to watch online video across multiple devices, with 64 percent of adult fans watching online video during a typical week, compared with 49 percent of all adults. This is according to Experian Marketing Services’ National Consumer Survey, a nationally representative, continuously fielded survey of approximately 25,000 U.S. adults, including both English and Spanish speakers.

Half of married couples in the U.S. say that credit scores were important to them when choosing a mate, according to the latest Experian Consumer Services survey comparing the relationship between marriage and credit. The study also showed that 95% of participants rate “financial responsibility” as important, with “physical attractiveness” and “career ambition” following at 86% and 77%, respectively.

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Patients use self-service tools to easily connect with providers online and manage administrative tasks 24/7. Common patient self-service tools include patient portals, online scheduling and mobile registration. Self-service solutions also include robust financial tools that help patients update insurance information, get accurate estimates, apply for charity care, set up payment plans, combine payments to multiple providers or set up a fundraising page.   Lorem Ipsum comes from sections 1.10.32 and 1.10.33 of “de Finibus Bonorum et Malorum” (The Extremes of Good and Evil) by Cicero, written in 45 BC. This book is a treatise on the theory of ethics, very popular during the Renaissance. The first line of Lorem Ipsum, “Lorem ipsum dolor sit amet..”, comes from a line in section 1.10.32. Heading 2 Related Posts