There is no doubt data breaches have become a part of the Corporate and consumer consciousness.
As data breaches have become more prevalent and companies are in need of assistance to prepare for and respond to a breach, industry analysts have taken notice of the experts in the marketplace like Experian.
In its first report on data breach services, we are proud to have been named as a leader in The Forrester Wave™: Customer Data Breach Notification And Response Services, Q3 2015.
The report by Forrester Research, Inc. covering the customer data breach industry independently evaluated vendors’ current offering, strategy and market presence to score the top players in the market. Each vendor was evaluated in 23 different areas, with Experian scoring the top marks possible in several categories, including response scale, call center, identity monitoring and remediation and credit monitoring and remediation.
Although it is the first report like it in the industry, Experian has been around awhile serving clients for more than 10 years.
There has been a lot of change since the market has matured, including the magnitude of breaches affecting now millions of people, the growth of a new industry in cyber insurance, and the vital need for consumers to have identity theft protection.
On the topic of protection, the best type has fallen into debate, which has been a disservice to consumers in this age of data proliferation and breaches. Any time personally identifiable information (PII) has been exposed can possibly lead to identity theft and fraud so the most beneficial course of action is to enroll in identity theft protection, which includes credit monitoring.
This provides consumers with alerts if there is a change in their credit report such as a new account opened in their name. If the individual feels it is fraudulent, they can seek assistance from a fraud resolution agent to rectify the situation and remove the account from their report.
Over the course of a decade in business, millions of consumers have benefited from our ProtectMyID® product, and we are pleased it received a 5 out of 5 score in the report.
However, while accolades are appreciated, our milestones speak for themselves with nearly 15,000 data breaches and more than 170,000 fraud cases handled to date. For more information on Experian Data Breach Resolution, visit Experian.com/databreach.