The past several years have been somewhat of an uphill climb for our country’s economy and this has impacted the default rates for consumer credit. However, now that we’re out of the recession, consumers are managing their credit back to pre-recession levels. In June 2013, the S&P/Experian Consumer Credit Default Indices, a monthly comprehensive measure of changes in consumer credit defaults, showed that default rates have fallen at a national level, as well as, in all four major buckets it tracks including, bankcard, auto, first mortgage and second mortgage. Additionally, the national composite and first mortgage defaults rates hit new post-recession lows at 1.34 percent and 1.23 percent, respectively. Also, two of the five cities the indices focus on, New York and Miami, both saw decreases in default rates during the month. The other three cities, Chicago, Dallas and Los Angeles all saw marginal increases in June. However, all five cities remain below their levels a year ago. To view the full press release, visit http://bit.ly/14WuRzx.

A recent study conducted by the Governing Institute and commissioned by Experian confirms that government benefit agencies can greatly improve their eligibility verification processes through automated data analytics. Historically, assorted health and human service programs have been compartmentalized, with each benefit agency having its own data collection system, eligibility requirements and program rules. The technology to streamline processing by allowing one agency to match its data against other content repositories, though available, has not been in place. The result has been frequent re-entry of information causing processing delays, slowing response time and increasing manual labor costs. These shortcomings have limited agencies’ ability to detect and combat fraud. The Governing Institute survey of 150 state and local government leaders shows several areas of concern for benefit agencies. Notably, those surveyed cited a need to validate applicant information and the desire for reliable fraud detection and prevention tools. Nearly 70 percent of respondents cited the need for improved accuracy of their eligibility decision-making, and almost 60 percent of respondents believed that false income reporting was seen as the greatest cause of fraud. The study also found that while only 70 percent of benefit agencies report currently verifying information, even fewer re-verify an applicant once they are in the system. Yet, 88 percent of respondents described eligibility verification as either “very important” or “one of the most important” issues they face. And more than half the government officials responding (53 percent) believe that the issue of eligibility fraud will increase in importance to their agency over the next two years. The Governing Institute survey highlights the fact that benefit-eligibility verification is still in its early adoption stage. “A number of technology controls can help improve the fraud situation,” the analysts found. “These include fraud detection and monitoring.” However, a mere 26 percent of respondents are currently taking advantage of these types of systems.   The research points out the many obstacles agencies face when attempting to combat abuse. In addition to insufficient resources (budget and personnel), respondents cited difficulty integrating data from multiple sources and inadequate fraud-detection tools as the greatest hurdles to preventing eligibility fraud. According to the survey, 67 percent of respondents said they were either concerned or very concerned about fraud affecting their organizations and the programs they steward. Check out the results of the eligibility verification study and learn more about Experian’s Eligibility Assurance Framework solution.

Experian Consumer Services (ECS) was recognized as the winner of the "Best in Class Call Center" category at the industry-leading Call Center Excellence Awards at the recent Call Center Week's Awards Luncheon. The winners were announced by CustomerManagementIQ.com, a division of the International Quality & Productivity Center (IQPC), in front of 1,200 customer service executives at the 14th Annual Call Center Week, the largest, most comprehensive call center event in the world. The Experian Consumer Services call center is comprised of hundreds of employees who deliver a personalized experience assisting customers with credit- and identity theft-related issues. The center is built on the philosophy of E3: Exceptional Experiences Every time, which allows the team to retain internal and external customers, attract large partners and drive continuous improvement at every touch-point. E3 is woven through everything Experian Consumer Services does, including hiring, training, policies, procedures, corrective action, recognition and rewards. ECS understands that loyal and happy employees make loyal and happy customers. Its vision for all of its contact centers is to continue to be a great place to work and the employer of choice in its communities. The ECS approach to call center strategy is not necessarily proof that “Culture trumps Strategy,” rather it’s the understanding that culture and strategy are interrelated. Treat your people right, engage them, educate them and they will in turn perform their best for the company and do what is right for the customer. "We would like to thank the International Quality & Productivity Center for this award and recognition of our team's commitment to providing the best possible service to our customers," said Doug Sash, senior vice president of customer engagement for Experian Consumer Services. "Our customer care representatives use their knowledge and skills to create an exceptional and valuable experience for each member who calls."

Summer officially arrives on June 21. The busiest travel season of the year is on the horizon, and freecreditscore.com™ wants to help travelers mitigate post-vacation credit debt that can impact their credit long after a vacation ends. Here are five tips to avoid the pitfalls of a post-vacation credit sunburn:                                                   Save early. Each month, put away a small amount toward a vacation to avoid charging all travel expenses on a credit card. Charging all travel expenses to a credit card can take a long time to pay off, accruing interest and raising your credit utilization ratio (which isn't good for your credit score). Know credit card payment dates. Missing payments hurts your credit score. Traveling when a credit card payment is due? Set up a payment ahead of time using mobile banking. That way, even when lounging on the beach, you can rest assured that your credit card payment is made on time. Paying off credit card balances on time will help you establish a good payment history. Select a card with travel benefits. Planning to do a lot of traveling? Do some research and consider switching to a credit card that offers better travel-related rewards that can save money on airfare, hotels and car rentals. Don't run up a credit balance just for points, however; that could raise your credit utilization ratio. Go old school. Bring traveler's checks. Use traveler's checks to avoid relying on a credit card when vacationing abroad – and to protect against credit card theft. They're replaceable, convenient and won't impact your credit report if stolen. Check your credit before and after travel. Approach credit proactively. Check your credit report before and after a trip. If your identity has been compromised while you were traveling, the sooner suspicious or fraudulent activity is detected, the sooner you can take action to resolve the problem. Staying on top of your credit score as part of overall credit understanding is important. freecreditscore.com provides quick, easy and inexpensive access to personal credit scores, daily credit report monitoring, alerts to key changes and educational materials. It also features its innovative Score Planner, which is free to both members and nonmembers. To learn more about creditworthiness, visit freecreditscore.com.

Further evidence of economic recovery throughout the nation, an Experian trends analysis of new mortgages and bankcards from Q1 2013 showed a 16 percent year-over-year increase in mortgage origination volume and a 20 percent increase in bankcard limits. Other insights offered by Experian, include evidence of a strong rebound in the Midwest as well as unprecedented lows in bankcard delinquencies. Mortgage trends Mortgage origination volume saw a 16 percent increase over the same quarter a year ago. This upward trend in volumes over the past eight quarters points to a consistently improving housing market. Average home prices increased slightly from 2011. California continues to lead the way, with an average home price of $325,000. The South Central region increased to $169,000, surpassing the Midwest, which came in at $163,000. However, regional share of originated mortgage dollars showed strong activity in the Midwest as the new year began, with the Midwest rebounding by growing 27 percent year over year to $101 billion. For the first time in two years, the region surpassed California, which grew by 6 percent to $92 billion. Mortgage delinquency rates also continued to improve, reaching multiyear lows. There was a slight increase in late-stage 90- to 180-day delinquency that may be the result of continued stress in some specific housing markets. Bankcard trends Bankcard lending continues to slowly build every quarter, reaching a 20 percent year-over-year increase in total origination volume limits extended into the market during Q1 2013, which is up about $11 billion. According to the analysis Experian is seeing increased bankcard lending taking place in the prime and super-prime space. Significant year-over-year growth rates occurred within the near-prime segment, which saw a 42 percent increase, while the prime space grew 30 percent. Bankcard performance is also near record lows for each of the delinquency periods. Experian saw a slight seasonal uptick in charge-offs from 3.9 percent to 4.3 percent, but other than that, it was another very strong quarter for payment performance. The 30 to 59 days past due (DPD) went to 0.94 percent — six basis points lower than the previous quarter. Also, the 60 to 89 DPD went to 0.59 percent from 0.65 percent, and the 90 to 180 DPD was flat at 1.56 percent. In looking at the 30-plus-day delinquency rate by state for the quarter, Experian saw North Dakota lead the best-performing states, with the lowest rate of 1.94 percent. This was followed by Alaska at 2.23 percent, Wyoming at 2.34 percent, South Dakota at 2.41 percent and Iowa at 2.42 percent. The states that did not perform well for the quarter were Nevada at 3.81 percent, Arizona at 3.79 percent, Florida at 3.71 percent, Mississippi at 3.51 percent and Alabama at 3.40 percent. This information shows that the spread between the highest- and lowest-performing states for bankcards is continuing to close. The data for this insight and analysis was provided by Experian’s IntelliViewSM product. IntelliView data is sourced from the information that supports the Experian–Oliver Wyman Market Intelligence Reports and is easily accessed through an intuitive, online graphical user interface, which enables financial professionals to extract key findings from the data and integrate them into their business strategies. This unique data asset does this by delivering market intelligence on consumer credit behavior within specific lending categories and geographic regions.

Experian has provided World Omni Financial Corp. (World Omni) with a flexible decision management solution based on its PowerCurve™ and Attribute Toolbox™ software that will streamline the processing and decisioning of automotive finance applications. “We needed a decision management solution, and Experian could deliver cost-effective, robust technology that quickly and seamlessly integrated with our loan origination system. This tool will enable us to grow our automotive finance business,” said Bill Shope, vice president of Portfolio Management at World Omni Financial Corp. “The solution also needed to be flexible enough to provide us with long-term support and growth capabilities as customer needs and market dynamics change.” As part of the solution, Experian’s PowerCurve Strategy Management software will enable World Omni to quickly design, test, execute and continuously improve decision strategies. Experian’s Attribute Toolbox will allow World Omni to tap into the wealth of credit and noncredit data available in today’s market. It also contains Experian’s Premier Attributes, the credit industry’s most robust and predictive tri-bureau credit attributes, and Custom Attributes, which enable users to make risk decisions within their application processing system that are specific to their financing processes. “Organizations like World Omni are constantly trying to better understand consumers, analyze areas for risk and look for new growth opportunities,” said Charles Chung, president of Decision Analytics North America at Experian. “This requires empowering business users, without overburdening IT, to make and monitor decisions that result in both loyal customers and improved profits. To accomplish this, they need the power of today’s best decision management software and the intelligence of advanced analytics that will provide them with more agility, flexibility, control and insight into every lending decision.” Experian provides software, analytics and services in a number of ways to meet individual client needs. The World Omni solution has been implemented in a secure, hosted environment within the Experian firewall at one of its state-of-the-art data centers. World Omni also will utilize Experian’s Precise IDSM product for verification and fraud detection. These services are integrated with Experian’s PowerCurve Strategy Management and Attribute Toolbox.

Most people shopping for a new car ask themselves that question all the time. In fact, there are many questions that surround whether to buy or lease a vehicle. What are the benefits of one over the other? Would my payment be lower if I leased? What if I decided to buy the car after, would there be a penalty? Recently, these questions became very real to me when I found myself having to shop for a new car following the untimely death of my husband’s previous vehicle. The deceased was the typical “Dude” car – huge engine, power everything and it was bright yellow. For the new car, I wanted him to get something a bit more sensible; He wanted everything he had before and then some. So, as you can imagine, shopping was a lot of fun (insert sarcasm here). I am glad to say, however, that what we ended up with made us both very happy and satisfied. We ultimately agreed upon a brand new dark gray metallic mid-sized sedan with lots of nice features to please the gadget fanatic in my husband, and a fuel efficient engine to please the economical budgetista in me. And for the first time in our adult lives, we leased! As it turns out, Experian Automotive’s recently released State of the Automotive Finance Market report showed that lots of folks are making that same decision. In fact, this quarter’s report said that automotive leasing achieved the highest level since the organization began tracking the data in 2006. According to the report, leasing accounted for a record 27.5 percent of all new vehicles financed, up from 24.4 percent in Q1 2012. Additionally, findings showed that the average monthly payment for a new vehicle financed in Q1 was $459, down from $462 in Q1 2012. While leasing a vehicle can help consumers achieve a lower monthly payment, the report also showed a rise in loan term lengths (65 months in Q1 2013, up from 64 months in Q1 2012) and a decrease in interest rates (4.5 percent in Q1 2013, down from 4.6 percent in Q1 2012), which helped to keep payments low for new vehicles financed. In Q1, the average loan amount for a new vehicle financed increased by $628, going from $26,020 in Q1 2012, to $26,648 in Q1 2013. The average used vehicle loan increased $461, going from $17,071 in Q1 2012, to $17,532 in Q1 2013. Check out the full press release. For more information on this report and other automotive-related insights, please visit www.Experian.com/Automotive.

Consumers are can now be notified when their personal information is being used in an authentication transaction, allowing them to assess whether or not they recognize and expect their identity to be in review by a business. The service enables consumers to respond to the notification, and in cases of potential fraud, to be directed to seamless and effective resolution assistance. “In the war against fraud, financial institutions, retailers and identity monitoring service providers must deploy innovative technologies that can accurately detect identity theft as close to a transaction as possible,” said Julie Conroy, research director for Aite Group. “Bringing consumers themselves into the fraud prevention process provides another layer of vigilance, which enables businesses not only to better protect their customers and prevent losses, but also to establish a stronger relationship with the consumer.” The ability to accurately alert potential fraud victims as close to a transaction as possible provides business clients and their monitored consumer base with the tools needed to head off potential identity theft while it is in flight. With this service, Experian is helping its clients give consumers additional insight to their identity usage well beyond traditional credit inquiries. As online and mobile transactions continue to explode, consumers want to be alerted not only to inquiries to their credit profile, but also to any use of their personal information in non-face-to-face transactions. Precise ID Personal Protection Alerts enable direct-to-consumer service providers to engage consumers by notifying them when their identity has been verified across any of Experian’s identity authentication services. Within seconds, the service alerts consumers via text, email or mobile app during a transaction involving their identity and gives them the opportunity to stop identity theft before it occurs. The product is designed to provide accurate and timely notification to consumers via its partners that provide identity monitoring services. Alerts contain detailed information that allows individuals to quickly recognize and assess the legitimate or fraudulent use of their identity. In cases of potential fraud, consumers are directed to reconciliation services and, if necessary, to the financial institution, retailer or other service provider that initiated the transaction.

When it comes to credit, who is winning the battle between men and women? The latest credit trends study, released today from global information services company Experian, compares the financial differences between men and women, revealing that, overall, women are better at managing their money and debt.