JR TOC Review

Have you heard of #CreditChat? #CreditChat is an online discussion that happens on Twitter and YouTube every Wednesday at 3 p.m. ET. It's an educational and fun hour when we discuss credit and money issues with consumers, personal finance writers, academics, and financial organizations. We discuss a different financial topic each week; including credit scores, financial goal planning, saving money, reducing and eliminating debt, earning more money, and retirement. We also talk about fun topics like "How to Throw a Dinner Party on a Budget" and "How to Eat Healthy (Without Breaking the Bank)." We've been hosting these chats for two years – and we're excited to host our 100th chat this coming Wednesday. This week, we will talk about credit reports with Rod Griffin, our director of Public Education. Rod will be answering credit questions in a live Google+ hangout. If you've never attended our weekly chat, we'd love for you to join us. You can follow or join the Twitter conversation here – or watch the live streaming YouTube video.

Partnership with Experian Marketing Services will help Bare Necessities offer its customers a more seamless and rewarding experience across touch-points, including call-center support and email communications Bare Necessities, the largest online specialty retailer of women’s and men’s branded and designer intimate apparel and lingerie, entered into an agreement with Experian Marketing Services, a recognized leader in data-driven marketing, that will help the retailer better understand and engage with its customers. Using the Experian Marketing Suite, Bare Necessities has the ability to plan, manage, execute and optimize all of its customer interactions in real time across any channel, all from within a single system. “Customers choose Bare Necessities because we offer them a better way to buy bras,” said Noah Wrubel, cofounder and chief executive officer, Bare Necessities. “The Experian Marketing Suite will help us take that customer experience to the next level, a more personal level, and meet our customers’ expectations each and every time, regardless of the channel.” Experian Marketing Services’ awarding-winning platform integrates customer data from any source and channel into an always-fresh central repository so that responses and behaviors can be recorded in real time and immediately leveraged for more effective targeting, triggering and personalization of marketing campaigns. Comprised of three core capabilities, the Experian Marketing Suite is designed to help marketers identify their customers (Identity Manger), understand their customers (Intelligence Manager) and engage with their customers across channels (Interactions Manager). For example, the Interactions Manager is powering Bare Necessities’ granular segmentation strategy, giving the company the ability to target and deliver customer communications, such as email and direct mail, based on a customer’s unique body type, the products and brands he or she loves and how he or she likes to shop. Wrubel continued, “Bare Necessities customers don’t need to worry about awkward dressing rooms and overly anxious sales people when they are shopping for intimate apparel; they can just visit our site, call our bra-fit experts or chat with us online. One of the things that we’re most excited about in working with Experian is that we can give our bra-fit experts and customer-service staff access to the Interactions Manager within the Experian Marketing Suite. This capability allows us to have better conversations with our customers from the very beginning and remove any anxiety from the experience altogether.” Backed by the industry’s highest-rated client-services team, the Experian Marketing Suite is built with the scale and flexibility to support digital programs of any size and sophistication. Experian Marketing Services’ 30 years of data and marketing technology leadership have helped to position the Experian’s Marketing Suite as the world’s most flexible and comprehensive marketing solution with more than 10,000 of the world’s leading brands, in more than 30 countries, using the platform. For more information about Experian Marketing Suite, visit: http://bit.ly/1z0TpJr.

Just how loyal are consumers to a particular make or model of vehicle? A new Experian Automotive study answers this question by highlighting the loyalty behavior of consumers who got rid of their previous vehicle to purchase a new one. The analysis showed that, overall, Ford owners had the highest percentage of loyalty when returning to market, with 60.8 percent purchasing another Ford vehicle. Rounding out the top five makes with the highest percentages of loyal consumers were Toyota, Subaru, Kia and Lexus, with 59.1 percent, 57.7 percent, 57.2 percent and 55.9 percent returning to buy another vehicle of the same make. “Vehicle loyalty is an important industry metric because it tells automakers how successful their vehicles are with the general public,” said Brad Smith, Director of Automotive Market Statistics for Experian Automotive. “When analyzing loyalty, Experian Automotive uses disposal methodology, meaning we track when a consumer replaces a vehicle that he or she originally purchased new with another new vehicle. This approach creates a more direct correlation between a purchased and owned vehicle to provide automakers and dealers with insights that can become actionable with regard to production volumes, design changes or sales incentives.” The analysis also looked at the loyalty rates of some of the most popular vehicle segments on the road, including entry-level CUVs, full-sized pickups and small economy cars. The models with the most loyal consumers in each category include the Honda CR-V, the Ford F-150 and the Toyota Corolla, with 41.6 percent, 45.0 percent and 30.4 percent of their drivers returning to buy another vehicle of the same make and model. For more information about Experian insights into the automotive market, please visit ExperianAutomotive.com.

Experian Data Breach Resolution and BillGuard®, the leading personal finance security company, have launched a strategic collaboration to better protect consumers during an unprecedented era of identity theft. Responding to the recent wave of payment card breaches, the companies unveiled an advanced identity protection suite, combining BillGuard’s award-winning card fraud monitoring mobile application with Experian’s award-winning identity protection product, ProtectMyID®. A sharp increase in data breaches over the last several years has compromised the payment cards of millions of American cardholders. Fraudulent use of compromised credit cards and debit cards now accounts for more than 85 percent of all identity theft, which causes nearly $25 billion in financial damage in the U.S. each year . Unfortunately, financial institutions detect less than half of ECF, leaving cardholders to catch the rest – or personally absorb the financial loss. BillGuard’s popular mobile application utilizes crowdsourcing techniques and big data analytics to alert cardholders to suspicious transactions that have posted to their credit cards, debit cards and bank accounts. The app also sends data breach alerts if a cardholder has transacted at a retailer during a breach period and provides card location alerts when a card is used away from the owner’s smart phone, indicating the card is probably not being used by its owner. The new joint offering will allow consumers to access the ProtectMyID identity theft protection suite within the BillGuard app, along with the following BillGuard features: Card Fraud Monitoring and Alerts – Unlimited credit card, debit card, ATM and bank accounts monitored 24/7 for suspicious activity. Card Location Alerts – Alerts cardholders when their credit or debit card is used at a store or ATM away from them, using geolocation data from their mobile phone. Data Breach Monitoring and Alerts – Alerts cardholders when they have shopped at a merchant during a breach period, helping them immediately monitor their cards for fraud. Spend Tracking and Analytics – Helps consumers stay on top of exactly where their money is going with visual analytics and quick, email-like transaction review. Card Concierge – Cardholders can resolve billing inquiries and disputes with merchants directly from within the BillGuard app. For more information about BillGuard, visit BillGuard.com. If you are a ProtectMyID member, please download the BillGuard app today for free from the Apple or Google Play stores.

At Experian, we focus on helping consumers navigate and better understand the world of credit. Recently, we’ve made some changes within our consumer products. We’re excited to share all the developments we’ve been working on – not the least of which is the inclusion of offering our members their FICO® Scores using Experian data. FICO® Scores are used in 90 percent of credit decisions. They’re the credit scores that most consumers recognize as being most relevant. We know this because they told us. Consumers asked us about FICO because a majority of lenders use FICO® Scores as a factor in their credit decisions – and we heard them. It’s not just a FICO® Score that we’ll deliver to consumers as a part of these enhancements. A host of other product features are being added to pair the score that people trust with the resources they need to live knowledgeably, and own their financial futures. The enhancements bring together our identity fraud resolution assistance and best-in-class customer care agent support, combining them with new elements like score factors, educational information about FICO® Scores, and broad web accessibility to create immense new value for our members. People have asked us for more ways to understand their credit and track it when they’re on the go. We’re passionate about giving that flexibility, security and information to our members. They deserve it. Our consumer products help connect people with their credit so they can experience financial freedom in new ways. That’s what we’re continuously looking at: how to show all the ways that each person’s behavior shapes his or her credit, and create resources that help people make wiser decisions with it. Helping people find their credit inspiration—and affirming the value of their focus—isn’t easy, but it is important. That’s how we turn data into insights, and impact the lives of our members. They trust us to do just that, and maintaining their trust remains one of my top priorities. Bringing together Experian and FICO® as part of this update just makes sense. It helps us deliver an incredible asset to members wherever they are in their financial lives. Credit is truly a lifetime journey – and one where many have questions to ask of a trusted partner. Combining a FICO® Score with the detail of an Experian credit report is a natural evolution that helps keep our products strong, but we’re not done making improvements just yet. We’re ready to live the future with our members. We see it as a place where we’ll always be seeking new horizons to drive toward. There’s a lot to look forward to at Experian. And there always will be. Check out our official announcement here. Check out more on Experian Credit Tracker here. This article is provided for general guidance and information. It is not intended as, nor should it be construed to be, legal, financial or other professional advice. Please consult with your attorney or financial advisor to discuss any legal or financial issues involved with credit decisions. 

Today, we are excited to announce that Experian has made it onto the Gartner Magic Quadrant for Data Quality Tools. We are positioned as a ‘Challenger’, which we believe means our organization is recognized as performing well within our line of expertise, providing customers with the right products and services they need to effectively manage their data. We believe this demonstrates our ongoing commitment to data quality across Experian and our success in providing customers across the globe with ‘business-user-friendly’ tools and expert advice to meet ever-more-challenging data needs. We focus on helping users across businesses, from IT to commercial business stakeholders, understand and leverage the valuable asset of data. We work hard to listen to our customers and build solutions that reflect: Ease-of-use – Products that can be leveraged quickly and effectively by business users outside of IT with the wider business objectives in mind. Flexibility – Deployment models that quickly enable a complete end-to-end data quality solution for businesses of all sizes. Expertise – Leading support through the implementation process and beyond. Value – Solutions implemented quickly to begin delivering value. We take pride in delivering these products across the globe and continuing to drive innovation in the data quality space, an increasingly growing and important sector of the market. Thank you to our customers and valued partners for helping make this position possible. We look forward to continuing to build strong data quality solutions for years to come. You can access the full Gartner report from our website. Disclaimer: This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from Experian Data Quality. Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.