Patient Access

Verify critical patient information and collect patient payments prior to service

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There’s a unique dichotomy in healthcare that’s not found in other service industries. For example, when you go out to eat at a restaurant,...

Published: September 16, 2014 by Experian Health

Meet Joe—a patient who is walking into a healthcare office, terrified of the news he might hear. He is confused and overwhelmed, not sure...

Published: March 5, 2014 by Merideth Wilson

Picture this: A movie trailer features a healthcare organization with a newly-minted portal through which patients access their private health information, make appointments and...

Published: February 18, 2014 by Steve Millhouse

There aren’t too many situations in which an individual purchases a product or service, but is NOT asked to pay for it right away....

Published: February 11, 2014 by J. Scott Milne

With the rapidly changing healthcare environment, many organizations are taking a hard look at their revenue cycle, seeking proactive ways to enhance both efficiency...

Published: February 7, 2014 by Merideth Wilson

We encounter gatekeepers every day, ranging from TSA agents at the airport and call-center operators for online retailers to office receptionists and hotel front...

Published: December 12, 2013 by Merideth Wilson

Remember those commercials for the hamburger chain in the mid-1980’s? An elderly lady angrily shouted, “Where’s the beef?” in response to seeing a tiny...

Published: October 31, 2013 by Experian Health

Americans who do not currently receive health insurance through their employers or a government program such as Medicaid or Medicare are now required to...

Published: October 3, 2013 by Steve Millhouse

We live in a choice-based society. Every day we are at liberty to make a myriad of choices. like where we live, where our...

Published: September 18, 2013 by Steve Millhouse

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