Tag: patient experience
Consumers today want more flexible and convenient access to care, preferably through the self-service experience they are accustomed to in other areas of their...
There is no shortage of data in the healthcare industry. Unfortunately, more data doesn’t always mean better data – especially when it comes to...
The age of consumerism has been a catalyst in the shift towards patient-centered care, driving hospitals and health systems across the board to evaluate...
With a vaccine for COVID-19 thought to be at least a year away, healthcare providers are steeling themselves for even more cases in the...
There’s a phenomenon in online product reviews where the customer seems to love their purchase, yet gives it only one or two stars. Why...
The term “digital front door” is one of the biggest buzz words in healthcare, and thanks to COVID-19, we can expect to see it...
For many patients, unanticipated healthcare bills are up there with car breakdowns and untimely home repairs. No one likes a surprise bill. But when...
In today’s fast-evolving healthcare industry, consumer expectations are changing. Individuals are footing an increasing portion of medical bills, so they’re paying closer attention to...
Healthcare consumerism is on the rise. Your patients no longer see themselves as passive participants in their healthcare journey—they’re active consumers, who have come...
