As Spotify and Amazon can attest, digital technology plus personalization is a winning formula. Consumers want anytime-anywhere access to the services and products they...
Four in ten Americans live with multiple chronic conditions. For these individuals, life is punctuated with physician appointments, visits to the pharmacy and referrals...
With a vaccine for COVID-19 thought to be at least a year away, healthcare providers are steeling themselves for even more cases in the...
By January 2021, millions of those who suffered job losses in the wake of COVID-19 will see their unemployment insurance end. Medicaid and subsidized...
It’s the chronic condition no one wants to mention. Symptoms can include missed appointments, unnecessary treatment, poor communication and confusing billing processes. The prognosis...
Recently I had the opportunity to present at a regional chapter of the National Association of Healthcare Access Management about the growing need for...
In today’s fast-evolving healthcare industry, consumer expectations are changing. Individuals are footing an increasing portion of medical bills, so they’re paying closer attention to...
Healthcare consumerism is on the rise. Your patients no longer see themselves as passive participants in their healthcare journey—they’re active consumers, who have come...
When a doctor pulls up a patient’s record, it should be a safe assumption that the information on the screen relates to the patient...