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It’s been almost an entire year since COVID-19 changed life as we know it. The good news? A vaccine has finally arrived and is...
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As 2020 draws to a close and headlines hint that the end might finally be in sight for the pandemic, the healthcare industry is...
The manual process for fielding scheduling calls isn’t an easy one. Calls can take up to 20 minutes, and call center agents may have...
A consumer-first healthcare revolution has been simmering for years. Despite efforts to create more human-friendly services, the industry still lags behind other consumer-centric sectors....
In previous winters, anyone struck by a sore throat or fever might assume they had flu, and head to bed with a hot drink...