Colleen Rose, Senior Product Manager for Experian, brings 25-plus years of CRM and ARM expertise with a focus on data analytics and contact management optimization. Prior to Experian, Colleen worked for third-party agencies in business development and account management, as well as for issuers (Capital One, T-Mobile), running call centers dedicated to credit activation, customer service, collections and recoveries. She has a BBA from The College of William and Mary and an MBA from The University of Richmond.

-- Colleen Rose

All posts by Colleen Rose

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Utilizing a customer journey map – from acquisitions through collections

Creating a customer journey map, and seeing it through from acquisitions to collections, can help you better define messaging and channels to best reach your audience.

October 3, 2017 by Colleen Rose

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