Debt & Collections

Discover how to create a successful collections strategy to maximize recovery rates through communication, choice, and control.

Student loan borrowers may face new challenges and fears once payments resume. Learn about the implications and how loan servicers and lenders can respond.

Discover the different options and routes you can take to improve your debt collection process, enhance decisioning and maximize profitability. Read more!

Learn the benefits of debt collection text messages and how they can be used in your collection strategy to more easily reach consumers.

Trends are pointing toward 2023 being a busy year for debt collectors. Set your organization up for success by following these collections best practices.

Recent economic volatility has left local, state, and even federal budgets tighter than usual, meaning agencies must prioritize debt collections efforts.

As card issuers go head-to-head in the battle to reach and connect with new consumers, they must implement more inclusive lending strategies.

Many financial institutions have made inclusion a strategic priority to expand their reach and help more U.S. consumers access affordable financial services. To drive deeper understanding, Experian commissioned Forrester to do new research to identify key focal points for firms and how they are moving the needle. The study found that more than two-thirds of institutions had a strategy created and implemented while one-quarter reported they are already up and running with their inclusion plans.1 Tapping into the underserved The research examines the importance of engaging new audiences such as those that are new to credit, lower-income, thin file, unbanked and underbanked as well as small businesses. To tap into these areas, the study outlines the need to develop new products and services, adopt willingness to change policies and processes, and use more data to drive better decisions and reach.2 Expanded data for improved risk decisioning The research underlines the use of alternative data and emerging technologies to expand reach to new audiences and assist many who have been underserved. In fact, sixty-two percent of financial institutions surveyed reported they currently use or are planning to use expanded data to improve risk profiling and credit decisions, with focus on: Banking data Cash flow data Employment verification data Asset, investments, and wealth management data Alternative financial services data Telcom and utility data3 Join us to learn more at our free webinar “Reaching New Heights Together with Financial Inclusion” where detailed research and related tools will be shared featuring Forrester’s principal analyst on Tuesday, May 24 from 10 – 11 a.m. PT. Register here for more information. Find more financial inclusion resources at www.experian.com/inclusionforward. Register for webinar Visit us 1 Based on Forrester research 2 Ibid. 3 Ibid.

Lenders and servicers should anticipate an influx of questions and possiby borrower deliquencies as student loan forbearance comes to an end. Read more.

Experian recently launched Experian GO, a first-of-its-kind program aimed at helping credit invisibles take charge of their financial health. Read more!

Learn how to maximize your collections efforts while reducing costs, avoiding reputational damage and fines, and improving overall engagement.

The right technology can help your business maintain TCPA compliance through data scrubbing, phone type indicators, phone number scoring, and more.

We surveyed consumers and businesses worldwide about they are stabilizing their finances and returning to growth for our new Global Decisioning Report.

According to Experian’s latest Global Insights Report, 38% of consumers expect to increase their online activity in the next 12 months.

Look into North American trends over the last year and to learn how fraud prevention and positive customer relationships are two sides of the same coin.