Debt & Collections
A court in a Northern China province has developed a mobile app designed to enforce court rulings and create a socially credible environment. The...
When it comes to relationships and significant others, debt is topping lists of what people look for – or don’t look for – in...
Perhaps the most reliable mailbox tenant, thick envelopes splashed with “limited time offer” or other flashy designations offering various card and credit products –...
We’ve popped the bottles at midnight, now it’s time to burst the reality bubble. Countdown: t-minus less than 90 days until what is for...
Ben Franklin was wrong. Death and taxes are not the only two constants in life. For many, debt makes a third. And where there...
Debt. For many it’s a struggle – and a constant one. In fact, one in three Americans today have a debt in collections, according...
In the credit game, the space is deep and diverse. From super prime to prime to subprime consumers, there is much to be learned...
There are lots of reasons why people miss a bill payment. Unfortunately, the approaches for collecting those late payments tend to follow a one-size-fits-all...
“Who Moved My Cheese?” Perhaps you’ve heard of this popular book, released in 1998. If you haven’t, it’s a quick read and one that describes...
As soon as the holiday decorations are packed away and Americans reign in the New Year, the advertisements shift to two of our favorite...
For most businesses, the customer experience is at the heart of every strategy. Debt collection shouldn’t be different. Here’s why: 21% of visits to...
It’s no secret. Consumers engage and interact with brands through a variety of channels, including email, direct mail, websites and mobile. And since most...
The collections space has been migrating from traditional mail and outbound calls to electronic payment portals, digital collections and virtual negotiators. Now that collectors...
Everyone loves a story. Correction, everyone loves a GOOD story. A customer journey map is a fantastic tool to help you understand your customer’s...
It should come as no surprise that the process of trying to collect on past-due accounts has been evolving. We’ve seen the migration from...
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