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Last week, artificial intelligence (AI) made waves in the news as the Vatican and tech giants signed a statement with a set of guidelines...

Published: March 5, 2020 by Kelly Nguyen

While many companies are interested in implementing technology with advanced analytic capabilities, the concepts behind the technology can often be hard to understand. Demystifying...

Published: February 27, 2020 by Kelly Nguyen

Security. Convenience. Personalization. Finding the balance between these three priorities is key to creating a safe and low-friction customer experience. We surveyed more than...

Published: February 11, 2020 by Alison Kray

Update: After closely monitoring updates from the WHO, CDC, and other relevant sources related to COVID-19, we have decided to cancel our 2020 Vision...

Published: February 6, 2020 by Stefani Wendel

Machine learning, once a mysterious and unknown field, has come a long way throughout the years. Now, it’s being implemented across a variety of...

Published: January 31, 2020 by Kelly Nguyen

It may be a new decade of disruption, but one thing remains constant – the consumer is king. As such, customer experience (and continually...

Published: January 30, 2020 by Stefani Wendel

According to research, only 15% of American consumers have swapped out their go-to credit card in the past year and spend more money both...

Published: January 15, 2020 by Laura Burrows

The challenges facing today’s marketers seem to be mounting and they can feel more pronounced for financial institutions. From customizing messaging and offerings at...

Published: January 7, 2020 by Jesse Hoggard

With nearly seven billion credit card and personal loan acquisition mailers sent out last year, consumers are persistently targeted with pre-approved offers, making it...

Published: December 10, 2019 by Laura Burrows

In today’s ever-changing and hypercompetitive environment, the customer experience has taken center-stage – highlighting new expectations in the ways businesses interact with their customers....

Published: December 3, 2019 by Kelly Nguyen

AI, machine learning, and Big Data – these are no longer just buzzwords. The advanced analytics techniques and analytics-based tools that are available to...

Published: November 12, 2019 by Kelly Nguyen

It’s Halloween time – time for trick or treating, costume parties and monsters lurking in the background. But this year, the monsters aren’t just...

Published: October 23, 2019 by Kathleen Peters

As credit unions look to grow their loan portfolios and acquire new members, improving the member experience is critical to the process and remains...

Published: October 22, 2019 by Kelly Nguyen

Over the years, businesses have gathered a plethora of datasets on their customers. However, there is no value in data alone. The true value...

Published: October 15, 2019 by Kelly Nguyen

To provide consumers with clear-cut protections against disturbance by debt collectors, the Consumer Financial Protection Bureau (CFPB) issued a Notice of Proposed Rulemaking (NPRM)...

Published: October 14, 2019 by Laura Burrows

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