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In today’s highly competitive landscape, credit card issuers face the challenge of optimizing portfolio profitability while also effectively managing their overall risk. Financial institutions successfully navigating the current market put more focus on proactively managing their credit limits. By appropriately assigning initial credit limits and actively overseeing current limits, these firms are improving profitability, reducing potential risk, and creating a better customer experience. But how do you get started with this important tool? Let’s explore how and why proactive credit limit management could impact your business. The importance of proactive credit limit management Enhanced profitability: Assigning the optimal credit limit that caters to a customer’s spending behavior while also considering their capacity to repay can stimulate increased credit card usage without taking on additional risk. This will generate higher transaction volumes, increase interest income, promote top-of-wallet use, and improve wallet share, all positively impacting the institution’s profitability. Mitigating risk exposure: A proactive review of the limits assigned within a credit card portfolio helps financial institutions assess their exposure to overextended credit usage or potential defaults. Knowing when to reduce a credit limit and assigning the right amount can help financial institutions mitigate their portfolio risk. Minimizing default rates: Accurately assigning the right credit limit reduces the likelihood of customers defaulting on payments. When an institution aligns their credit limits with a cardholder's financial capability, it reduces the probability of customers exceeding their spending capacity and defaulting on payments. Improving the customer experience: A regular review of a credit card portfolio can help financial institutions find opportunities to proactively increase credit limits. This reduces the need for a customer to call in and request a higher credit limit and can increase wallet share and customer loyalty. Strategies for effective credit limit management Utilizing advanced analytics: Leveraging machine learning models and mathematically optimized decision strategies allows financial institutions to better assess risk and determine the optimal limit assignment. By analyzing spending patterns, credit utilization, and repayment behavior, institutions can dynamically adjust credit limits to match evolving customer financial profiles. Regular review and adjustments: As part of portfolio risk management, implementing a system for a recurring review and adjustment of credit limits is crucial. It ensures that credit limits are still aligned with the customer's financial situation and spending habits, while also reducing the risk of default. Customization and flexibility: Personalized credit limits tailored to individual customer needs improve customer satisfaction and loyalty. Proactively increasing limits based on improved creditworthiness or income reassessment can foster stronger customer relationships. Protect profitability and control risk exposure  Using the right data analytics, processing regular reviews, and customizing limits to individual customer needs helps reduce risk exposure while maximizing profitability. As the economic landscape evolves, institutions that prioritize proactive credit limit management will gain a competitive edge by fostering responsible customer spending behavior, minimizing default rates, and optimizing their bottom line. With Experian, automating your credit limit management process is easy Experian’s Ascend Intelligence ServicesTM Limit provides you with the optimal credit limits at the customer level to generate a higher share of plastic spend, reduce portfolio risk, and proactively meet customer expectations. Let us help automate your credit limit management process to better serve your customers and quickly respond to the volatile market. To find out more, please visit our website. Ready for a demo? Contact us now!

Financial institutions, merchants, and e-commerce platforms are no strangers to fraud, especially in the realm of payments. With the rise of digital currency, fraudsters are becoming more inventive, making it increasingly difficult to detect and prevent payment fraud. In this blog post, we discuss payment fraud and ways to protect your organization and your customers. What is payment fraud? Payment fraud occurs when someone uses false or stolen payment information to make a purchase or transaction. The most common types of payment fraud include: Phishing: Through emails or text messages, scammers disguise themselves as trustworthy sources to lure recipients into sharing their personal information, such as account passwords and credit card numbers. Card not present fraud: This type of fraud is one of the most challenging forms of payment fraud to detect and prevent. It occurs when a criminal uses a stolen or compromised credit card to make a purchase online, in-person, or by other means where the card is not physically present at the time of the transaction. Account takeover fraud: This type of fraud occurs when fraudsters gain unauthorized access to an individual’s account and carry out fraudulent transactions. They take over accounts by gathering and using personal or financial details to impersonate their victims. The rise of online payment fraud Online payments have become a prime destination for fraudsters as more consumers choose to store card details and make purchases digitally. As a result, consumers believe that it’s the responsibility of businesses to protect them online. If there’s a lack of trust and safety, consumers will have no problem switching providers, leading to declines in customer loyalty and monetary losses for organizations. No matter the type of payment fraud, it can result in devastating consequences for your organization and your customers. According to Experian’s 2023 U.S. Identity and Fraud Report, nearly 70% of businesses report an increase in fraud losses in recent years, while consumers listed stolen credit card information (61%) and online privacy (60%) as top concerns when conducting activities online. Given these findings, it’s more important than ever to implement robust payment fraud detection and prevention measures. How can payment fraud be detected and prevented? Approaches to payment fraud detection and prevention have evolved over time. Some of the current and emerging trends include: Additional layers of security: Security measures like two-factor authentication, a CVV code, and a billing zip code can help verify a customer’s identity and make it more difficult for fraudsters to complete a transaction. Enhanced identity verification: A credit card owner verification solution, like Experian LinkTM, matches the customer identity with the credit card being presented for payment, allowing businesses to make better decisions, reduce false declines, and protect legitimate customers. Artificial intelligence (AI) and machine learning: AI-powered models and machine learning algorithms can identify patterns consistent with fraudulent activity in real time, resulting in proactive fraud prevention and reduced financial losses. How Experian can help As the payments landscape continues to evolve, so do fraudsters. Experian offers a wide range of account takeover fraud prevention and fraud management solutions that allow you to better detect and prevent payment fraud. Your organization’s reputation and your customers’ trust shouldn’t be compromised. To learn more, visit us today. Learn more   This article includes content created by an AI language model and is intended to provide general information.

The threat of data breach is constant in our modern, digital world. And as technology advances, so do the strategies and tactics of malicious actors seeking ways to monetize the vulnerabilities of organizations. It’s not a matter of if, but when, a data breach could impact your organization, and it is important for businesses to understand how to operate in it. What is a Data Breach? For many organizations, a data breach is arguably one of the greatest threats to prevent. What is a data breach? Imagine your organization as a fortress, safeguarding a treasure trove of sensitive information—customer data, financial records, proprietary algorithms. A data breach is the unwelcome intrusion into this fortress, where unauthorized individuals gain access to confidential information, often with malicious intent. This can encompass many types of data, including personal identification information (PII), financial data, and intellectual property. Classifications of breaches can vary from intentional cyberattacks to inadvertent exposure due to system vulnerabilities or human error. To grasp the gravity of data breaches, Businesses face tangible consequences when their defenses are breached, and there are no signs of it slowing down. The frequency and severity of data breaches are alarming. According to recent studies¹, the healthcare sector experienced a 55% increase in data breaches in 2022. No business is immune to the evolving threat landscape especially companies that capture customer data and are also inherently the stewards of this data. Understanding the landscape of data breaches will help you better fortify your business against a breach. In the next sections, we’ll explore the causes, impacts, post-breach response strategies, and preventative tactics businesses can employ to safeguard their data. Causes of Data Breaches Human error Even the most well-intentioned employees can become the weak link in an organization’s security chain. According to the “2023 Verizon Data Breach Investigations Report,” 74% of data breaches involve a human element². Investing in comprehensive training programs is essential to foster a culture of cybersecurity awareness and mitigate the risk of employee-related mistakes. Cybersecurity vulnerabilities The digital landscape is rife with potential vulnerabilities, and cybercriminals are adept at exploiting them. Regular cybersecurity assessments, prompt system updates, and the implementation of robust security protocols are recommended proactive measures to fortify against breaches that capitalize on system vulnerabilities. Insider threats Data breaches can originate from within, whether through disgruntled employees with malicious intent or well-meaning staff who inadvertently compromise security. Gurucul’s “2023 Insider Threat Report” highlights that 60% of organizations experienced insider-related incidents in the past year³. Establishing stringent access controls, closely monitoring user activities, and implementing employee education programs are vital steps to mitigate the risks associated with insider threats. Weak and Stolen Passwords Weak and stolen passwords stand as one of the most common gateways for data breaches. Cybercriminals exploit individuals who use easily guessable passwords or recycle them across multiple platforms. This creates a vulnerability that can be easily exploited through automated attacks. Ensuring robust password policies, employing multi-factor authentication, and regularly updating credentials are necessary measures to thwart these breaches and safeguard sensitive information. Malware The insidious world of malware is a persistent threat to data security. Malicious software, often disguised as innocuous files or links, infiltrates systems, and wreak havoc by compromising data integrity and confidentiality. Malware can then swiftly spread, leading to unauthorized access and data exfiltration. Regularly updating antivirus software, conducting thorough system scans, and educating employees about the dangers of clicking on suspicious links are pivotal defenses against malware-driven breaches. Social Engineering Social engineering has emerged as a cunning and effective tactic in data breaches, such as manipulating individuals to divulge confidential information willingly. Whether through phishing emails, deceptive phone calls, or impersonation, cybercriminals exploit human trust to gain unauthorized access. Raising awareness among employees about the dangers of social engineering, implementing rigorous verification processes, and fostering a culture of skepticism can fortify an organization’s defenses against these subtle yet potent attacks. Physical Attacks While the digital realm often takes center stage, physical attacks on data infrastructure remain a tangible and underestimated risk. Breaches can occur through unauthorized access to servers, theft of physical storage devices, or tampering with network equipment. Implementing stringent access controls, employing surveillance systems, and securing physical infrastructure are crucial steps to mitigate the threat of data breaches stemming from physical incursions. Building digital and physical protective measures can help with your defense against the multifaceted landscape of data breaches. Impacts on Businesses Financial repercussions Data breaches are costly to businesses with immediate and enduring consequences. The “Cost of a Data Breach Report 2023” by IBM reported that the average cost of a data breach was $4.45 million per organization⁴. Long-term financial implications include loss of customers, diminished revenue streams, and increased cybersecurity investments to rebuild trust and fortify defenses against future breaches. Reputational damage The fallout from a data breach extends beyond the balance sheet, leaving an indelible mark on a business’s reputation. According to a 2023 survey by Vercara, 66% of U.S. consumers would not trust a company that falls victim to a data breach with their data. Rebuilding trust with transparent communication, swift remediation, and proactive measures to prevent future breaches is essential, demonstrating a commitment to safeguarding sensitive information. Operational disruptions Data breaches causes disruptions in the operations of daily business activities. It takes an average of 73 days to contain a cyber-attack according to the Cost of a Data Breach Report 2023 from IBM⁴. Swift recovery requires a meticulous balance between addressing the breach’s immediate impact and resuming normal operations to minimize further operational strain. Legal and regulatory implications The legal aftermath of a data breach involves navigating a complex landscape of regulations and compliance standards. In the United States, data breaches may trigger legal consequences under various state laws. For instance, the California Consumer Privacy Act (CCPA) allows for fines ranging from $100 to $750 per consumer per incident⁵. Ensuring adherence to data protection laws, promptly reporting breaches to regulatory authorities, and implementing robust security measures become top priorities in avoiding the legal quagmire that often follows a data breach. Notable data breaches Yahoo! (2014): The personal information of 3 billion people was exposed, including names, birth dates, passwords, and phone numbers. Cause: It is believed that the hack originated through a phishing email sent to a Yahoo! employee. Through this phishing email, it’s believed the hackers were able to access user databases and tools.⁶ Cost: $117.5 million in settlements and $350 million off its sale price to Verizon⁷ Marriott International (2018): Information of approximately 500 million guests was compromised, including names, contact details, passport numbers, and travel details. Cause: A cyber-espionage campaign linked to a state-sponsored actor. Attackers gained access to Marriott’s Starwood guest reservation database due to vulnerabilities in the system.⁸ Cost: Over $100 million for remediation efforts and regulatory fines.⁹ Capital One (2019): 106 million customers’ personal information, including credit card applications and Social Security numbers, was exposed. Cause: A misconfigured web application firewall that allowed a hacker to exploit a server-side request forgery vulnerability, leading to unauthorized access and the theft of sensitive customer data.¹⁰ Cost: Estimated between $100 million and $150 million in 2019 alone.¹¹ SolarWinds (2020): Hackers compromised the software supply chain, affecting numerous government agencies and major corporations globally. Cause: The SolarWinds breach was a sophisticated supply chain attack where malicious actors compromised the software update process, injecting malware into software updates distributed by SolarWinds, allowing them access to numerous government and corporate networks.¹² Cost: At least $18 million¹³ JBS USA (2021): The ransomware attack on the world’s largest meat processor disrupted operations and impacted the company’s IT systems. Cause: A ransomware attack, where cybercriminals exploited vulnerabilities in the company’s IT systems to encrypt data and demand a ransom for its release, causing significant disruptions to operations.¹⁴ Cost: $11 million ransom paid to hackers from JBS to restore their IT systems. Post-breach response Assessment and Damage Control Immediate Action Steps In the event of a data breach, the immediacy of response becomes one factor in determining the outcome. Swift and decisive actions during the initial moments can be instrumental in preventing the situation from escalating. The primary focus at this stage is isolating the affected systems, swiftly disconnecting compromised servers and devices from the network. This can help stop unauthorized access and establishes the foundation for a more concentrated and effective response. Alerting the incident response team, IT personnel, and relevant stakeholders promptly is also worth considering to help gain control over the situation. Forensic Analysis Understanding the who, what, and how of an incident is also an important step following a breach. In this context, involving forensic experts in a meticulous analysis is prudent. These professionals specialize in unraveling the intricacies of the breach, identifying entry points, and tracing the movements of attackers within your systems. The significance of forensic analysis extends beyond mere identification; it serves as the groundwork for prevention. Through a comprehensive study of the employed attack vectors and techniques, organizations can enhance their cybersecurity infrastructure. This process of gathering critical information about the breach contributes to the ability to preempt similar incidents, fostering a more resilient stance against evolving cyber threats. Communication Strategy Internal Communication Effective internal communication plays a pivotal role in building a resilient response framework. In the early stages of a crisis, employees emerge as the initial line of defense. Clearly conveying the severity of the situation provides them with a comprehensive understanding of the impact and the organization’s devised response plan. This also empowers the workforce, fostering a sense of unity within the organization and help the organization navigate challenges ahead cohesively, reinforcing its resilience in the face of adversity. External Communication External communication holds equal importance, reaching beyond the organization to customers, partners, and stakeholders. It’s essential to recognize the significance of constructing messages with transparency, honesty, and a proactive stance. Silence or ambiguity can intensify the repercussions, so prioritizing openness becomes foundational for rebuilding trust. Being timely and forthright in sharing information about the breach and the steps taken to rectify the situation is generally a good strategy when engaging with partners and stakeholders. This approach not only informs but can also mold the perception of the organization’s dedication to security and integrity following the aftermath of a breach with a strategic and forward-thinking mindset. Legal and Regulatory Compliance Notification Requirements Within the regulatory framework, a prompt response is an important post-breach step for organizations. It may first involve comprehensively detailing the legal obligations surrounding breach notifications to both regulatory authorities and affected individuals. It’s essential to recognize the variability in requirements across different regions and industries, underscoring the importance of remaining well-informed about these specific nuances. Timeliness of notifications is also factor for organizations to consider. Numerous jurisdictions impose substantial fines for delays in reporting, making it essential for organizations to adhere to strict timelines. Transparency holds equal weight, necessitating clear communication about the extent of the breach, the nature of compromised information, and the specific measures being implemented to address the situation. This approach can help in being compliant with legal standards and plays a vital role in fostering trust among those directly impacted by the breach. Legal Counsel Engagement Organizations generally seek the support of legal counsel to help navigate the intricate legal aftermath of a data breach. Legal experts can help an organization through potential lawsuits and regulatory fines. Engaging legal experts early allows their insights to guide the overall strategy, shaping everything from the communication plan to the recovery efforts. With early legal counsel support, the organization can be proactive in addressing legal challenges, potentially mitigating the severity of consequences that may arise. Recovery and Remediation IT System Restoration The intricacies of IT system restoration mirror the reconstruction of a fortress following an intrusion. Restoring affected IT systems to normal functionality involves comprehensive measures such as thorough system checks, vulnerability assessments, and the eradication of any residual traces left by a breach. Additionally, organizations generally look to enhance security measures during the recovery phase. Simply reverting to the pre-breach state is not enough; instead, the recovery process serves as an opportunity to accept vulnerabilities in old systems and bolster defenses. This entails updating and patching systems, reassessing access controls, and contemplating the incorporation of advanced threat detection tools. Such measures collectively work to minimize the risk of a recurrence and contribute to an overall fortified cybersecurity posture. Prevention Strategies Best practices for securing sensitive data Securing sensitive data is important in the age of relentless cyber threats. Employing encryption protocols, conducting regular security audits, and limiting access privileges are foundational best practices. These proactive measures help create a robust defense, forming an intricate web that shields critical information from potential breaches. Employee training programs to mitigate human error Human error remains a significant contributor to data breaches. Implementing comprehensive employee training programs can be helpful in cultivating a security-conscious workforce and mitigating human error-caused vulnerabilities. From recognizing phishing attempts to practicing proper password hygiene, a well-informed staff acts as the first line of defense and can significantly reduce the likelihood of unintentional security lapses. Implementing robust cybersecurity measures The cornerstone of any data breach prevention strategy is the implementation of robust cybersecurity measures. This includes advanced intrusion detection systems, firewalls, and regular software updates. Proactively addressing vulnerabilities and staying abreast of the latest cybersecurity advancements help fortify an organization’s digital perimeter, creating an environment that is inherently resistant to malicious infiltrations. Staying abreast of emerging trends Staying ahead of data breach threats requires a keen awareness of emerging trends. From sophisticated phishing techniques to novel forms of malware, businesses should continuously adapt their cybersecurity strategies against evolving tactics employed by cybercriminals. The dynamic nature of the cybersecurity landscape demands constant innovation. Adopting cutting-edge technologies like artificial intelligence for threat detection and investing in predictive analytics allows businesses to stay one step ahead, proactively identifying and neutralizing potential threats before they escalate. Collaboration and information-sharing within industries In the face of evolving cyber threats, collaboration is a powerful defense. Establishing networks for information-sharing within industries enables businesses to benefit from collective intelligence. By sharing best practices and threat intelligence, organizations can collectively strengthen their defenses against the ever-changing data breach landscape. Takeaway Data breaches are a persistent threat for all businesses capturing and storing personal identifiable information. Such businesses are inherently the stewards of this data and must protect that data to avoid bad actors gaining access for malicious intent. Knowing what a data breach is just the first step of protecting that data, and it is key to take action. From securing sensitive data to fostering a cybersecurity-aware workforce, businesses must not merely react to the escalating threat of data breaches but proactively strive to create an impenetrable shield around their valuable information. Visit our website for more information about our offerings and how Experian can help you prepare and respond to data breaches. ¹Hippa Journal, 55% of Healthcare Organizations Suffered a Third-Party Data Breach in the Past Year [2022]²Verizon, 2023 Verizon Data Breach Investigations Report³Gurucul, 2023 Insider Threat Report⁴IBM, Cost of a Data Breach Report 2023⁵Office of the Attorney General, California Consumer Privacy Act (CCPA)⁶CSO, INside the Russian hack of Yahoo: How they did it⁷BPB Online, Yahoo Data Breach: What Actually Happened?⁸CSO, Marriott data breach FAQ: How did it happen and what was the impact?⁹Cybersecurity Dive, Marriott finds financial reprieve in reduced GDPR penalty¹⁰Investopedia, Capital One Data Breach Impacts 106 Million Customers¹¹CNET, Capital One $190 Million Data Breach Settlement: Today Is the Last Day to Claim Money¹²Tech Target, SolarWinds hack explained: Everything you need to know¹³Reuters, SolarWinds says dealing with hack fallout cost at least $18 million¹⁴BBC, Meat giant JBS pays $11m in ransom to resolve cyber-attack