It’s that time of year again – when people all over the U.S. take time away from life’s daily chores and embark upon that...
Last week I attended the Merchant Risk Council’s 2011 MRC Annual e-Commerce Payments & Risk Conference. I presented a session titled “Efficiency and Empowerment...
Well, actually, it isn’t. The better question to ask is when to use knowledge based authentication (KBA). I know I have written before about using it...
Let’s face it – not all knowledge based authentication (KBA) is created equal. I, too, have read horror stories of consumers forced to answer questions...
Experian Decision Analytics has recorded increased demand from the marketplace for service integrations with interactive voice response (IVR), a phone technology that allows for...
I received a call on my cell phone the other day. It was my bank calling because a transaction outside of my normal behavior pattern...