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This article was updated on January 31, 2024. Debt. For many, it’s a struggle – and a constant one. In fact, total consumer debt balances have increased year-over-year.1 High inflation and fears of a recession aren't letting up either. Successful third-party debt collections can be achieved by investing in the right data and technologies. Overcoming debt collections challenges While third-party debt collectors may take a more specialized approach to collections, they face unique challenges. Debt collectors must find the debtor, get them to respond, collect payment, and stay compliant. With streamlined processes and enhanced strategies, lending institutions and collection agencies can recoup more costs. Embrace automationAutomation, artificial intelligence, and machine learning are at the forefront of the continued digital transformation within the world of collections. When implemented well, automation can ease pressure on call center agents and improve the customer experience. Automated systems can also help increase recovery rates while minimizing the risk of human error and the corresponding liability. READ: Three Tips for Successful Automated Debt CollectionsMaximize digitalizationIntegrating and expanding digital technologies is mandatory to be successful in the third-party debt collections space. Third-party debt collectors must be at the forefront of adopting digital communication tools (i.e., email, text, chatbots, and banking apps), to connect more easily with debtors and provide a frictionless customer experience. A digital debt recovery solution helps third-party debt collectors streamline processes, maintain debt collection compliance, and maximize collections efforts. READ: The Ultimate Guide to Successful Debt Collection TechniquesLeverage the best data Consumer data is ever-changing, especially during times of economic distress. Capturing accurate consumer information through a combination of data sources — and continually evaluating the data’s validity — is key to reducing risk throughout the consumer life cycle. By gaining a fresher, more complete view of existing and potential customers, third-party debt collectors can better determine an individual’s propensity to pay and enhance their overall decisioning. Keep pace with changing regulations With increasing scrutiny on the financial services industry and ever-evolving consumer protection and privacy regulations, remaining compliant is a top priority for third-party debt collections departments and agencies. The increased focus on regulations and compliance has also brought to the surface the need for teams to include debt collectors with soft skills who can communicate effectively with indebted consumers. With the right processes and third-party debt collections tools, you can better develop a robust compliance management strategy that works to prevent reputational risk and minimize costly violations. Finding the right debt collections partner In today's climate, it's never been more important to build the right third-party debt collections strategies for your business. By creating a more effective, consumer-focused collections process, you can maximize your recovery efforts, make more profitable decisions and focus your resources where they’re needed most. Our third-party debt management solutions empower your organization to see the complete behavioral, demographic, and emerging view of customer portfolios through extensive data assets, debt collection predictive analytics innovative platforms. For more insights to strengthen your debt collection strategy, download our tip sheet. Access tip sheet

This article was updated on January 30, 2024. Income verification is a critical step in determining a consumer’s ability to pay. The challenge is verifying income in a way that’s seamless for both lenders and consumers. While many businesses have already implemented automated solutions to streamline operations, some are still relying on manual processes built on older technology. Let’s take a closer look at the drawbacks of traditional verification processes and how Experian can help businesses deliver frictionless verification experiences. The drawbacks of traditional income verification Employment and income verification provides lenders with greater visibility into consumers’ financial stability. But it often results in high-touch, high-friction experiences when done manually. This can be frustrating for both lenders and potential borrowers: For lenders: Manual verification processes are extremely tedious and time-consuming for lenders as it requires physically collecting and reviewing documents. Additionally, without reliable income data, it can be difficult for lenders to accurately determine a consumer’s ability to pay, leading to higher origination risk. For borrowers: Today’s consumers have grown accustomed to digital experiences that are fast, simple, and convenient. A verification process that is slow and manual may cause consumers to drop off altogether. How can this process be optimized? To accelerate the verification process and gain a more complete view of consumers’ financial stability, lenders must look to automated solutions. With automated income verification, lenders obtain timely income reports to accurately verify consumers’ income in minutes rather than days or weeks. Not only does this allow lenders to approve more applicants quickly, but it also enables them to devote more time and resources toward improving their strategies and enhancing the customer experience. The right verification solution can also capture a wider variety of income scenarios. With the click of a button, consumers can give lenders permission to access their financial accounts, including checking, savings, 401k, and brokerage accounts. This creates a frictionless verification experience for consumers as their income information is quickly extracted and reviewed. Retrieving data directly from financial accounts also provides lenders with a fuller financial picture of consumers, including those with thin or no credit files. This helps increase the chances of approval for underserved communities and allows lenders to expand their customer base without taking on additional risk.1 Learn more 1 Experian Income Verification Product Sheet (2017).

In the fast-paced world of cybersecurity, the ability to anticipate and adapt to emerging threats is not just a competitive advantage—it’s a business imperative. As we release our 11th annual “Experian 2024 Data Breach Industry Forecast,” we invite you to embark on a journey into the future of data breaches, a journey that promises to empower data breach professionals, cyber experts, and industry leaders alike. A Glimpse into Tomorrow’s Threat Landscape Our team of experts has meticulously examined the current cybersecurity landscape to identify the trends that will shape the industry in the coming year. The “Experian 2024 Data Breach Industry Forecast” provides a roadmap for staying ahead of these challenges, arming you with the insights needed to fortify your organization’s defenses. Six Pivotal Predictions: Decoding the Future Within the report, we unveil six pivotal predictions that promise to redefine the landscape of data breaches. While we can’t reveal all the details here, we’ll offer a sneak peek to whet your appetite: Six Degrees of Separation: There’s no question that third-party data breaches this year made headlines. Delve into the intricacies of supply chain security and discover why addressing vulnerabilities in the supply chain is the next frontier in cybersecurity. Little by Little Becomes A Lot: When trying to achieve a goal, it’s said that taking small steps can lead to big results. See how hackers could apply that same rule. Not a Third Wheel: It’s widely known who the main players are globally that sponsor attacks and a new country in South Asia may join the international stage. No, not Mother Earth! Plutonium, terbium, silicon wafers — these rare earth materials present an intriguing opportunity for hackers looking to disrupt an enemy’s economy. The Scarface Effect: Like drug cartels, cybergangs are forming sophisticated organizations. Winning from the Inside: In 2024, we may see enterprising threat actors target more publicly traded companies, leveraging data extraction and their talents in plain sight as everyday investors. This is just a glimpse into the dynamic and evolving landscape detailed in our full report. Download the complete “Experian 2024 Data Breach Industry Forecast” to explore these predictions in-depth and stay ahead of the curve. Expert Analysis: Navigating Complexity with Confidence Backed by extensive research and the expertise of our seasoned analysts, the report provides more than just predictions; it offers a deep dive into the complexities of the modern cybersecurity landscape. Our experts share their insights on how these predictions will impact organizations and individuals, providing actionable intelligence that goes beyond the theoretical. Whether you’re a CISO, a Compliance Officer, or a Cyber Risk Insurer, the “Experian 2024 Data Breach Industry Forecast” equips you to navigate the challenges of tomorrow with confidence. Empowering You to Lead in Data Breach Response As you read through the report, you’ll find that our approach goes beyond merely highlighting problems; we provide solutions. Each prediction is accompanied by practical recommendations and best practices, ensuring that you not only understand the evolving landscape but also possess the tools to proactively address the challenges that lie ahead.Now, more than ever, it’s crucial to be proactive in your approach to cybersecurity. Download the full “Experian 2024 Data Breach Industry Forecast” to unlock the insights and strategies that will set you apart in the realm of data breach response. Your journey into the future starts here. The Future is Now. Are you ready to take the first step toward a more secure tomorrow? Download the report now and lead the way in data breach response. Read more


