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Published: March 1, 2025 by Jon Mostajo, test user

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Unmasking Romance Scams

As Valentine’s Day approaches, hearts will melt, but some will inevitably be broken by romance scams. This season of love creates an opportune moment for scammers to prey on individuals feeling lonely or seeking connection. Financial institutions should take this time to warn customers about the heightened risks and encourage vigilance against fraud. In a tale as heart-wrenching as it is cautionary, a French woman named Anne was conned out of nearly $855,000 in a romance scam that lasted over a year. Believing she was communicating with Hollywood star Brad Pitt; Anne was manipulated by scammers who leveraged AI technology to impersonate the actor convincingly. Personalized messages, fabricated photos, and elaborate lies about financial needs made the scam seem credible. Anne’s story, though extreme, highlights the alarming prevalence and sophistication of romance scams in today’s digital age. According to the Federal Trade Commission (FTC), nearly 70,000 Americans reported romance scams in 2022, with losses totaling $1.3 billion—an average of $4,400 per victim. These scams, which play on victims’ emotions, are becoming increasingly common and devastating, targeting individuals of all ages and backgrounds. Financial institutions have a crucial role in protecting their customers from these schemes. The lifecycle of a romance scam Romance scams follow a consistent pattern: Feigned connection: Scammers create fake profiles on social media or dating platforms using attractive photos and minimal personal details. Building trust: Through lavish compliments, romantic conversations, and fabricated sob stories, scammers forge emotional bonds with their targets. Initial financial request: Once trust is established, the scammer asks for small financial favors, often citing emergencies. Escalation: Requests grow larger, with claims of dire situations such as medical emergencies or legal troubles. Disappearance: After draining the victim’s funds, the scammer vanishes, leaving emotional and financial devastation in their wake. Lloyds Banking Group reports that men made up 52% of romance scam victims in 2023, though women lost more on average (£9,083 vs. £5,145). Individuals aged 55-64 were the most susceptible, while those aged 65-74 faced the largest losses, averaging £13,123 per person. Techniques scammers use Romance scammers are experts in manipulation. Common tactics include: Fabricated sob stories: Claims of illness, injury, or imprisonment. Investment opportunities: Offers to “teach” victims about investing. Military or overseas scenarios: Excuses for avoiding in-person meetings. Gift and delivery scams: Requests for money to cover fake customs fees. How financial institutions can help Banks and financial institutions are on the frontlines of combating romance scams. By leveraging technology and adopting proactive measures, they can intercept fraud before it causes irreparable harm. 1. Customer education and awareness Conduct awareness campaigns to educate clients about common scam tactics. Provide tips on recognizing fake profiles and unsolicited requests. Share real-life stories, like Anne’s, to highlight the risks. 2. Advanced data capture solutions Implement systems that gather and analyze real-time customer data, such as IP addresses, browsing history, and device usage patterns. Use behavioral analytics to detect anomalies in customer actions, such as hesitation or rushed transactions, which may indicate stress or coercion. 3. AI and machine learning Utilize AI-driven tools to analyze vast datasets and identify suspicious patterns. Deploy daily adaptive models to keep up with emerging fraud trends. 4. Real-time fraud interception Establish rules and alerts to flag unusual transactions. Intervene with personalized messages before transfers occur, asking “Do you know and trust this person?” Block transactions if fraud is suspected, ensuring customers’ funds are secure. Collaborating for greater impact Financial institutions cannot combat romance scams alone. Partnerships with social media platforms, AI companies, and law enforcement are essential. Social media companies must shut down fake profiles proactively, while regulatory frameworks should enable banks to share information about at-risk customers. Conclusion Romance scams exploit the most vulnerable aspects of human nature: the desire for love and connection. Stories like Anne’s underscore the emotional and financial toll these scams take on victims. However, with robust technological solutions and proactive measures, financial institutions can play a pivotal role in protecting their customers. By staying ahead of fraud trends and educating clients, banks can ensure that the pursuit of love remains a source of joy, not heartbreak. Learn more

Feb 05,2025 by Alex Lvoff

How Identity Protection for Your Employees Can Reduce Your Data Breach Risk

As data breaches become an ever-growing threat to businesses, the role of employees in maintaining cybersecurity has never been more critical. Did you know that 82% of data breaches involve the human element1 , such as phishing, stolen credentials, or social engineering tactics? These statistics reveal a direct connection between employee identity theft and business vulnerabilities. In this blog, we’ll explore why protecting your employees’ identities is essential to reducing data breach risk, how employee-focused identity protection programs, and specifically employee identity protection, improve both cybersecurity and employee engagement, and how businesses can implement comprehensive solutions to safeguard sensitive data and enhance overall workforce well-being. The Rising Challenge: Data Breaches and Employee Identity Theft The past few years have seen an exponential rise in data breaches. According to the Identity Theft Resource Center, there were 1,571 data compromises in the first half of 2024, impacting more than 1.1 billion individuals – a 490% increase year over year2. A staggering proportion of these breaches originated from compromised employee credentials or phishing attacks. Explore Experian's Employee Benefits Solutions The Link Between Employee Identity Theft and Cybersecurity Risks Phishing and Social EngineeringPhishing attacks remain one of the top strategies used by cybercriminals. These attacks often target employees by exploiting personal information stolen through identity theft. For example, a cybercriminal who gains access to an employee's compromised email or social accounts can use this information to craft realistic phishing messages, tricking them into divulging sensitive company credentials. Compromised Credentials as Entry PointsCompromised employee credentials were responsible for 16% of breaches and were the costliest attack vector, averaging $4.5 million per breach3. When an employee’s identity is stolen, it can give hackers a direct line to your company’s network, jeopardizing sensitive data and infrastructure. The Cost of DowntimeBeyond the financial impact, data breaches disrupt operations, erode customer trust, and harm your brand. For businesses, the average downtime from a breach can last several weeks – time that could otherwise be spent growing revenue and serving clients. Why Businesses Need to Prioritize Employee Identity Protection Protecting employee identities isn’t just a personal benefit – it’s a strategic business decision. Here are three reasons why identity protection for employees is essential to your cybersecurity strategy: 1. Mitigate Human Risk in Cybersecurity Employee mistakes, often resulting from phishing scams or misuse of credentials, are a leading cause of breaches. By equipping employees with identity protection services, businesses can significantly reduce the likelihood of stolen information being exploited by fraudsters and cybercriminals. 2. Boost Employee Engagement and Financial Wellness Providing identity protection as part of an employee benefits package signals that you value your workforce’s security and well-being. Beyond cybersecurity, offering such protections can enhance employee loyalty, reduce stress, and improve productivity. Employers who pair identity protection with financial wellness tools can empower employees to monitor their credit, secure their finances, and protect against fraud, all of which contribute to a more engaged workforce. 3. Enhance Your Brand Reputation A company’s cybersecurity practices are increasingly scrutinized by customers, stakeholders, and regulators. When you demonstrate that you prioritize not just protecting your business, but also safeguarding your employees’ identities, you position your brand as a leader in security and trustworthiness. Practical Strategies to Protect Employee Identities and Reduce Data Breach Risk How can businesses take actionable steps to mitigate risks and protect their employees? Here are some best practices: Offer Comprehensive Identity Protection Solutions A robust identity protection program should include: Real-time monitoring for identity theft Alerts for suspicious activity on personal accounts Data and device protection to protect personal information and devices from identity theft, hacking and other online threats Fraud resolution services for affected employees Credit monitoring and financial wellness tools Leading providers like Experian offer customizable employee benefits packages that provide proactive identity protection, empowering employees to detect and resolve potential risks before they escalate. Invest in Employee Education and Training Cybersecurity is only as strong as your least-informed employee. Provide regular training sessions and provide resources to help employees recognize phishing scams, understand the importance of password hygiene, and learn how to avoid oversharing personal data online. Implement Multi-Factor Authentication (MFA) MFA adds an extra layer of security, requiring employees to verify their identity using multiple credentials before accessing sensitive systems. This can drastically reduce the risk of compromised credentials being misused. Partner with a Trusted Identity Protection Provider Experian’s suite of employee benefits solutions combines identity protection with financial wellness tools, helping your employees stay secure while also boosting their financial confidence. Only Experian can offer these integrated solutions with unparalleled expertise in both identity protection and credit monitoring. Conclusion: Identity Protection is the Cornerstone of Cybersecurity The rising tide of data breaches means that businesses can no longer afford to overlook the role of employee identity in cybersecurity. By prioritizing identity protection for employees, organizations can reduce the risk of costly breaches and also create a safer, more engaged, and financially secure workforce. Ready to protect your employees and your business? Take the next step toward safeguarding your company’s future. Learn more about Experian’s employee benefits solutions to see how identity protection and financial wellness tools can transform your workplace security and employee engagement. Learn more 1 2024 Experian Data Breach Response Guide 2 Identity Theft Resource Center. H1 2024 Data Breach Analysis 3 2023 IBM Cost of a Data Breach Report

Jan 28,2025 by Stefani Wendel

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Portfolio Risk Management: The Ultimate Guide

Changes in your portfolio are a constant. To accelerate growth while proactively identifying risk, you’ll need a well-informed portfolio risk management strategy. What is portfolio risk management? Portfolio risk management is the process of identifying, assessing, and mitigating risks within a portfolio. It involves implementing strategies that allow lenders to make more informed decisions, such as whether to offer additional credit products to customers or identify credit problems before they impact their bottom line. Leveraging the right portfolio risk management solution Traditional approaches to portfolio risk management may lack a comprehensive view of customers. To effectively mitigate risk and maximize revenue within your portfolio, you’ll need a portfolio risk management tool that uses expanded customer data, advanced analytics, and modeling. Expanded data. Differentiated data sources include marketing data, traditional credit and trended data, alternative financial services data, and more. With robust consumer data fueling your portfolio risk management solution, you can gain valuable insights into your customers and make smarter decisions. Advanced analytics. Advanced analytics can analyze large volumes of data to unlock greater insights, resulting in increased predictiveness and operational efficiency. Model development. Portfolio risk modeling methodologies forecast future customer behavior, enabling you to better predict risk and gain greater precision in your decisions. Benefits of portfolio risk management Managing portfolio risk is crucial for any organization. With an advanced portfolio risk management solution, you can: Minimize losses. By monitoring accounts for negative performance, you can identify risks before they occur, resulting in minimized losses. Identify growth opportunities. With comprehensive consumer data, you can connect with customers who have untapped potential to drive cross-sell and upsell opportunities. Enhance collection efforts. For debt portfolios, having the right portfolio risk management tool can help you quickly and accurately evaluate collections recovery. Maximize your portfolio potential Experian offers portfolio risk analytics and portfolio risk management tools that can help you mitigate risk and maximize revenue with your portfolio. Get started today. Learn more

Sep 19,2023 by Theresa Nguyen

Elevate Customers’ Financial Well-Being and Grow Revenue

The importance of financial wellness and identity protection solutions cannot be overstated. With the increase in financial scams and the ever-changing landscape of the digital world, it is imperative to stay up-to-date with the latest trends and technologies that can help safeguard your consumers’ financial future. Experian will host an exclusive digital sales event in partnership with the Consumer Bankers Association (CBA) and Experian Partner Solutions on this topic. Join Experian’s Director of Sales, Chris Anderson, on September 20 at 1:00 p.m. ET/10:00 a.m. PT to discover the power of credit education and identity protection while learning how to drive revenue, engagement, retention, and new business within your consumer base. Three critical components to driving revenue by empowering consumers: Critical credit education tools: Credit is an integral part of our lives, and yet many people do not fully understand how credit works or how to improve it. Webinar attendees will learn about credit education tools that can help their customers improve their credit scores and make informed financial decisions. These tools can also enable financial institutions to better serve their customers by understanding their needs and providing them with appropriate solutions, fostering greater loyalty. Technologies for identity protection: Identity theft is a growing problem, with many individuals and businesses falling victim to fraud and other scams online. Experian Partner Solutions offers a suite of identity protection tools that can monitor and provide real-time accurate alerts, ensuring that your digital presence is secure. Attendees of the webinar will have the opportunity to learn more about these technologies and how they can take proactive steps to protect themselves and their businesses from cyberattacks. Credit-building strategies and identity theft prevention: Building credit takes time and effort, but with the right strategies, it can be done efficiently and effectively. Our expert speaker, Chris Anderson, will share insights into credit-building strategies that can help individuals boost their credit scores as well as ways to prevent identity theft. For more insights and best practices to promote financial wellness at your organization and increase revenue and retention, join our webinar. Register today! Use promo code: EXPERIAN920 for free registration.

Sep 15,2023 by Corliss Hill

Cyberattacks Are Coming at Full Speed. Are You Prepared?

2023-2024 Experian Data Breach Response Guide Learn how you can boost your preparedness against cyberattacks—download the new guide now. As the proliferation of connected devices and third-party integrations accelerate, organizations are becoming more exposed to risk. Your attack surface is expanding, and it’s a hacker’s dream. But their dream is your nightmare. While there will always be at least one monster hiding under the bed, being prepared and having a plan can help you sleep easier and soften the blow when an attack does happen. How likely is your organization to be the victim of an attack? As pointed out in the 9th Annual Experian Data Breach Response Guide, “Cyber attacks happen once every 39 seconds.[1]  There’s no time to rest, and no time to let your guard down. It’s just a matter of time before your data becomes a target, whether it is a direct hit to your organization or through a third-party supply chain attack (one of the latest trends hackers are using to gain access to huge amounts of data in just one sweep). You never know when your day will come, so being prepared now is the only way. 15% fewer incidents occur on average for customers with a plan.[2] Having fewer incidents helps keep your data safer and your bottom line healthier as the cost of a data breach continues to break records year after year. Learn How You Can Be Prepared Our 2023-2024 Data Breach Response Guide has been updated with the latest predictions, trends, and expert advice based on real-world experience. This is the ninth year I’ve rolled out this guide, and it gets better every year, with deeper insights into the state of cyber threats across industries and current best practices, and step-by-step guidance for creating, testing and implementing a plan for your business. Highlights include: Third-party breaches are rising — A partner breach make up 62% of system intrusions.[3] Healthcare and financial services have the highest volume of breaches, representing over half the share of breaches serviced by Experian in 2022.[4] How having a response plan can save your business—90% of consumers are more forgiving of companies that had a response plan before a breach.[5] How Experian Data Breach Solutions can help your organization respond quickly to and minimize the impact of a data breach Ready to Get Started? A data breach preparedness plan is never a one-and-done deal. It needs to evolve along with the cyber threats it is meant to conquer. Experian is a partner you can trust. We continue to expand our product offerings, keep our eyes and ears on the lookout for rising threats and trends, and use our years of experience to support our partners when they need us most. Download the latest edition of the Experian® Data Breach Guide [1] Zippia, 30 Crucial Cybersecurity Statistics [2023]: Data, Trends and More. [2] Experian Data June 2023 [3] Resmo, Third-Party Data Breach Statistics. [4] Experian Data June 2023 [5] Experian Data Breach Consumer Survey.

Sep 14,2023 by Michael Bruemmer