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Using data to understand customer preferences

Published: April 27, 2015 by Carrie Janot

In today’s data driven world, decisioning strategies can no longer be one-dimensional and only risk-focused. By employing a multidimensional decisioning approach, companies can deliver the products and services customers need and want. Organizations can move towards customer-centric decisioning by:

  • Gaining a complete view of customers through internal and external data sources
  • Extracting the right information from the data and applying statistical models to predict customer behavior
  • Differentiating each customer by applying customized strategies that fit the specific customer profile

By applying rich data and sophisticated decisioning tools to the core principles above, organizations can create a more customer-centric strategy and develop new products and services to meet future customer needs.

Perspective paper: Moving beyond risk to a customer-centric strategy

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