Bridging disparate data in a fragmented world
In today’s world, consumers engage with brands across multiple platforms, including social media, online marketplaces, in-store experiences, and customer service touchpoints. However, the main challenge for marketers and advertisers is the fragmentation of customer data across these different channels. Each platform generates its own set of data, which is stored in different databases and formats. Integrating these various data sources to create a unified view of the customer is a complex task involving technology and understanding customer behavior across different digital and physical channels.
Businesses must link these data fragments to avoid creating a disconnected customer experience. For example, a person may browse products on a mobile app, ask questions through a customer service chat, and eventually purchase in an online marketplace. Traditional data analysis methods often need to recognize these activities as those of a single customer, which can result in missed opportunities to deliver personalized customer experiences across the customer journey.
Identity resolution: The key to a unified customer experience
Connecting online interactions across various platforms is a challenge for brands. Identity resolution enables enterprises to overcome this challenge by stitching together disparate signals and records to orchestrate experiences and analyze outcomes more effectively. By pairing Experian’s identity capabilities with AWS Clean Rooms, enterprises can securely collaborate with their partners to derive deeper insights without exposing sensitive underlying data sets.
This partnership between AWS and Experian enables effective matching between disparate data sets, bolstering privacy-enhanced media planning, insights, data enrichment, media activation, and measurement use cases. Depending on their distinct needs and existing identifiers, customers can use two specific offerings of Experian’s identity resolution solutions paired with AWS Clean Rooms.
Experian’s identity resolution products ensure a frictionless brand experience across various channels, enhancing the customer journey from start to finish. Brands can employ our adaptable identity resolution solutions to forge connections between contextual, behavioral, lifestyle, and purchase-based data sources, assembling comprehensive customer profiles. Use dependable digital data to make informed decisions and elevate consumer engagement. Advanced deterministic and probabilistic features, combined with data science and cutting-edge technology, work hand in hand to mitigate risk and uphold data privacy.
Such recognition enables a more comprehensive understanding of your clientele, fostering trust and amplifying campaign effectiveness by utilizing securely managed, standardized customer data. With this strategic approach, businesses can achieve their objectives regulatory-compliant.
The consumer perspective: Why consistency matters
Data fragmentation can lead to inconsistent experiences for consumers, which can be frustrating and erode brand trust. For instance, imagine receiving a promotional email for a product you already purchased through an app or being targeted for a product you decided against.
Consumers are increasingly tech-savvy and demand a seamless, integrated experience regardless of how they interact with a brand. They want to feel valued and recognized at every touchpoint and don’t care about the complexities of data analytics. As a result, brands face significant pressure to get identity resolution right.
Data security and privacy: A Fort Knox for your data
AWS Clean Rooms empowers their customers to establish a secure data clean room within minutes, facilitating collaboration with any other entity within AWS. This fosters the generation of unique insights regarding advertising campaigns, investment decisions, clinical research, and more. With AWS Clean Rooms, the need to store or maintain a separate copy of data outside the AWS environment for subsequent dispatch to another party for consumer insight analysis, marketing measurement, forecasting, or risk assessment becomes obsolete.
AWS Clean Rooms provides an expansive set of privacy-enhancing controls for clean rooms. This includes query controls, query output restrictions, and query logging that allows customers to tailor restrictions on the queries executed by each clean room participant. Moreover, AWS Clean Rooms include advanced cryptographic computing tools that maintain data encryption—even during query processing—to adhere to stringent data-handling policies. This process employs a client-side encryption tool—an SDK or command line interface (CLI)—that utilizes a shared secret key with other participants in an AWS Clean Rooms collaboration.
With a wealth of expertise in data privacy management, Experian enhances campaign effectiveness and fosters trust by managing standardized customer data securely. By using the identity graph, you can preserve a unique identity for each customer. This strategy enables you to comprehensively understand your clientele and reach your business objectives in a regulatory-compliant manner.
The future of data-driven marketing starts here
AWS customers can use AWS Clean Rooms to establish their own clean rooms in mere minutes, initiating the analysis of their collective data sets without sharing their underlying data with each other. Customers can use the AWS Management Console to choose their collaboration partners, select data sets, and configure participant restrictions. With AWS Clean Rooms, customers can effortlessly collaborate with hundreds of thousands of companies already using AWS without needing to move data out of AWS or upload it to a different platform. When running queries, AWS Clean Rooms accesses data in its original location and applies built-in, adaptable analysis rules to assist customers in maintaining control over their data.
Coupled with Experian’s trusted data privacy management and unique Experian ID, businesses can effectively manage customer data, secure partners’ communication, and achieve regulatory-compliance objectives. This combination allows companies to use data-backed insights to supercharge their marketing initiatives, resulting in more meaningful customer interactions, improved match rates, and business success.
About the authors
Kalyani Koppisetti, Principal Partner Solution Architect, AWS
Kalyani Koppisetti is a technology leader with over 25 years of experience in the Financial Services Industry. In her current role at AWS, Kalyani advises financial services partners on best-practice cloud architecture. Kalyani works closely with internal and external stakeholders to identify industry technical trends, develop strategies, and execute them to help Financial Services Industry partners build innovative solutions and services on AWS. Technical and Solution interests include Cloud Computing, Software-as-a-Service, Artificial Intelligence, Big Data, Storage Virtualization and Data Protection.
Matt Miller, Business Development Principal, AWS
In his role as Business Development Principal at AWS, Matt drives customer and partner adoption for the AWS Clean Rooms service specializing in advertising and marketing industry use cases. Matt believes in the primacy of privacy-enhanced data collaboration and interoperability underpinning data-driven marketing imperatives from customer experience to addressable advertising. Prior to AWS, Matt led strategy and go-to-market efforts for ad technologies, large agencies, and consumer data products purpose-built to inform smarter marketing and deliver better customer experiences.
Tyler Middleton, Sr. Partner Marketing Manager, Experian Marketing Services
Tyler Middleton is the Partner Marketing Lead at Experian. With almost 20 years of strategic marketing experience, Tyler’s focus is on creating marketing strategies that effectively promote the unique value propositions of each of our partners’ brands. Tyler helps our strategic partners communicate their mutual value proposition and find opportunities to stand out in the AdTech industry. Tyler is an alumnus of the Seattle University MBA program and enjoys finding new marketing pathways for our growing partner portfolio.
Latest posts
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Aliquam vitae nibh eu massa cursus eleifend quis in quam. Nunc mollis aliquam eros sed laoreet. Suspendisse et elit ut metus elementum aliquet ut sit amet metus. Vestibulum ante ipsum primis in faucibus orci luctus et ultrices posuere cubilia curae; Pellentesque fringilla, nibh eget convallis scelerisque, nisl nisl vestibulum ipsum, sit amet placerat neque nunc eget nisi. Cras cursus, sapien non interdum mollis, nibh augue efficitur eros, eget congue tellus nulla id lectus. Nullam vestibulum vitae erat sit amet mollis. Sed gravida tortor nec nibh blandit ultrices. Pellentesque habitant morbi tristique senectus et netus et malesuada fames ac turpis egestas. Nam justo lectus, tempus a velit at, tempus malesuada est. Aenean dictum tellus id lorem venenatis, quis sodales nisl tempus. In quis libero id est rhoncus dictum. Praesent ipsum dui, mattis vel augue ut, lacinia ultricies ex. Suspendisse sit amet gravida purus. Vivamus tempus tellus augue, ac placerat arcu efficitur non. Nam auctor at nulla sed porta. Vivamus lobortis eu nunc a efficitur. Vestibulum condimentum ante nec nisi imperdiet vulputate. Duis varius metus ac est fermentum congue. Aenean tincidunt ut erat non pharetra. Nulla elit orci, semper sed porttitor ac, convallis vitae velit. Praesent egestas blandit ullamcorper. Praesent a porta lectus. Aliquam et pellentesque lectus. Integer placerat mauris risus, ut semper dui commodo at. Vivamus efficitur pharetra ligula id rhoncus. Pellentesque gravida purus vitae viverra luctus. Vestibulum ante ipsum primis in faucibus orci luctus et ultrices posuere cubilia curae; In vitae augue nec odio fermentum ultrices a sed libero. Nulla ullamcorper nulla id sagittis convallis. Pellentesque cursus metus et orci iaculis, non laoreet nisi aliquam. Proin porta velit risus, ac ultricies lectus tincidunt at. Pellentesque scelerisque ullamcorper euismod. Phasellus eget velit malesuada, faucibus enim a, ultrices ante. Morbi ut diam non metus interdum placerat gravida quis arcu. Integer ultricies molestie nulla sed convallis. Curabitur mi dui, aliquam vel nibh rutrum, convallis tempor lacus. Cras porttitor laoreet varius. Ut tincidunt massa congue mauris lobortis euismod. Pellentesque a odio ut est consequat tristique ut in mi. Nullam sed ultricies justo, eu varius eros. Nunc ipsum nulla, vehicula at sagittis a, ornare ut nisi. Aenean imperdiet felis at aliquet porta. Nunc sed leo ut justo efficitur aliquet. Sed et urna vel urna maximus laoreet. In facilisis porttitor nisi in sagittis. Fusce magna sapien, molestie ac maximus eu, tincidunt sit amet massa. Praesent non mauris metus. Aliquam dapibus sit amet tortor at scelerisque. Ut vel dolor at nisi rhoncus finibus auctor non velit. Integer pellentesque venenatis diam, nec eleifend ipsum pellentesque quis. Vivamus vitae mi nisl. Curabitur lectus orci, ornare et ipsum venenatis, sagittis blandit mauris. FAQs Lorem ipsum dolor sit amet, consectetur adipiscing elit. Aliquam vitae nibh eu massa cursus eleifend quis in quam. Nunc mollis aliquam eros sed laoreet. Suspendisse et elit ut metus elementum aliquet ut sit amet metus. Vestibulum ante ipsum primis in faucibus orci luctus et ultrices posuere cubilia curae; Pellentesque fringilla, nibh eget convallis scelerisque, nisl nisl vestibulum ipsum, sit amet placerat neque nunc eget nisi. Cras cursus, sapien non interdum mollis, nibh augue efficitur eros, eget congue tellus nulla id lectus. Nullam vestibulum vitae erat sit amet mollis. Sed gravida tortor nec nibh blandit ultrices. Pellentesque habitant morbi tristique senectus et netus et malesuada fames ac turpis egestas. Nam justo lectus, tempus a velit at, tempus malesuada est. Aenean dictum tellus id lorem venenatis, quis sodales nisl tempus. In quis libero id est rhoncus dictum. Praesent ipsum dui, mattis vel augue ut, lacinia ultricies ex. Suspendisse sit amet gravida purus. Vivamus tempus tellus augue, ac placerat arcu efficitur non. Nam auctor at nulla sed porta. Vivamus lobortis eu nunc a efficitur. Vestibulum condimentum ante nec nisi imperdiet vulputate. Duis varius metus ac est fermentum congue. Aenean tincidunt ut erat non pharetra. Nulla elit orci, semper sed porttitor ac, convallis vitae velit. Praesent egestas blandit ullamcorper. Praesent a porta lectus. Aliquam et pellentesque lectus. Integer placerat mauris risus, ut semper dui commodo at. Vivamus efficitur pharetra ligula id rhoncus. Pellentesque gravida purus vitae viverra luctus. Vestibulum ante ipsum primis in faucibus orci luctus et ultrices posuere cubilia curae; In vitae augue nec odio fermentum ultrices a sed libero. Nulla ullamcorper nulla id sagittis convallis.
In our Ask the Expert Series, we interview leaders from our partner organizations who are helping lead their brands to new heights in AdTech. Today’s interview is with Ben Smith, VP of Product, Data Products at Infillion. Adapting to signal loss What does the Experian–Infillion integration mean for advertisers looking to reach audiences as signals fade? As cookies and mobile identifiers disappear, brands need a new way to find and reach their audiences. The Experian integration strengthens Infillion’s XGraph, a cookieless, interoperable identity graph that supports all major ID frameworks, unifying people and households across devices with privacy compliance, by providing a stronger identity foundation with household- and person-level data. This allows us to connect the dots deterministically and compliantly across devices and channels, including connected TV (CTV). The result is better match rates on your first-party data, more scalable reach in cookieless environments, and more effective frequency management across every screen. Connecting audiences across channels How does Experian’s Digital Graph strengthen Infillion’s ability to deliver addressable media across channels like CTV and mobile? Experian strengthens the household spine of XGraph, which means we can accurately connect CTV impressions to the people and devices in that home – then extend those connections to mobile and web. This lets us plan, activate, and measure campaigns at the right level: household for CTV, and person or device for mobile and web. The outcome is smarter reach, less waste from over-frequency, and campaigns that truly work together across channels. The value of earned attention Infillion has long championed “guaranteed attention” in advertising. How does that philosophy translate into measurable outcomes for brands? Our engagement formats, such as TrueX, are based on a simple principle: attention should be earned, not forced. Viewers choose to engage with the ad and complete an action, which means every impression represents real, voluntary attention rather than passive exposure. Because of that, we consistently see stronger completion rates, deeper engagement, and clearer downstream results – like lower acquisition costs, improved on-site behavior, and measurable brand lift. To take that a step further, we measure attention through UpLift, our real-time brand lift tool. UpLift helps quantify how exposure to a campaign influences awareness, consideration, or purchase intent, providing a more complete picture of how earned attention translates into business impact. Creative innovation and location insights Beyond identity resolution, what are some of Infillion’s capabilities, like advanced creative formats or location-based insights, that set you apart in the market? One key area is location intelligence, which combines privacy-safe geospatial insights with location-based targeting through our proprietary geofencing technology. This allows us to build custom, data-driven campaigns that connect media exposure to real-world outcomes – like store visits and dwell time – measured through Arrival, our in-house footfall attribution product. We also build custom audiences using a mix of zero-party survey data, first-party location-based segments, and bespoke audience builds aligned to each advertiser’s specific strategy. Then there’s creative innovation, which is a major differentiator for us. Our high-impact formats go beyond static display, such as interactive video units that let viewers explore products through hotspots or carousels, rich-media ads that feature polls, quizzes, dynamic distance, or gamified elements, and immersive experiences that encourage active participation rather than passive viewing. These creative formats not only capture attention but also generate deeper engagement and stronger performance for a variety of KPIs. Future ready media strategies How does Infillion’s ID-agnostic approach help brands future-proof their media strategies amid ongoing privacy and tech changes? We don’t put all our eggs in one basket. XGraph securely unifies multiple durable identifiers alongside our proprietary TrueX supply to strengthen CTV household reach. This agnostic design allows us to adapt as platforms, regulations, and browsers evolve – so you can preserve reach and measurement capabilities without getting locked into a single ID or losing coverage when the next signal deprecates. Raising the bar for media accountability Looking ahead, how is Infillion evolving its platform to meet the next wave of challenges in audience engagement and media accountability? From an engagement standpoint, we’re expanding our ability to support the full customer journey, offering ad experiences that move seamlessly from awareness to consideration to conversion. That includes smarter creative that adapts to context, intelligent targeting and retargeting informed by real data, and formats designed to drive measurable outcomes rather than just impressions. When it comes to accountability, we’re ensuring that measurement is both flexible and credible. In addition to our proprietary tools, we partner with leading third-party measurement providers to validate results and give advertisers confidence that their investment is truly performing. Within our DSP, we emphasize full transparency and log-level data access, ensuring advertisers can see exactly what’s happening on every impression. All of this builds toward the next era of agentic media buying – one enabled by our MCP suite and modular, component-based tools. This evolution brings greater accountability and next-generation audience engagement to an increasingly automated, intelligent media landscape. Our goal is to help brands connect more meaningfully with audiences while holding every impression – and every outcome – to a higher standard of transparency and effectiveness. Driving impact across the funnel What is a success story or use cases that demonstrate the impact of the Experian–Infillion integration? We recently partnered with a national veterans’ organization to raise awareness of its programs for injured or ill veterans and their families. Using the Experian integration, we combined persistent household- and person-level identifiers with cross-device activation to reach veteran and donor audiences more precisely across CTV, display, and rich media. The campaign achieved standout results – industry-leading engagement rates, a 99% video completion rate, and measurable lifts in both brand awareness (3.6 % increase) and donation consideration (13.7% lift). It’s a clear example of how stronger identity and smarter activation can drive meaningful outcomes across the full funnel. Contact us Identity resolution FAQs Why is identity resolution critical for CTV and cross-channel campaigns? Identity resolution ensures accurate connections between devices, households, and individuals. Experian's Offline Identity Resolution and Digital Graph strengthen these connections for improved targeting and consistent measurement across CTV, mobile, and web. What strategies help address the loss of cookies and mobile IDs? Solutions like Experian's Digital Graph enable brands to connect first-party data to household and person-level identifiers, ensuring scalable reach and compliant audience targeting legacy signals fade. How can engagement translate into measurable results? Focusing on earned attention (where audiences actively choose to engage) leads to stronger completion rates, improves on-site behavior, and drives measurable increases in brand awareness and consideration. What makes cross-channel targeting more effective? By linking CTV impressions to households and extending those connections to mobile and web, Experian's identity solutions ensure campaigns work together seamlessly, reducing over-frequency and improving overall reach. About our expert Ben Smith VP Product, Data Products, Infillion Ben Smith leads Infillion’s Data Products organization, delivering identity, audience, and measurement solutions across the platform. Previously, he was CEO and co-founder of Fysical, a location intelligence startup acquired by Infillion in 2019. About Infillion Infillion is the first fully composable advertising platform, built to solve the challenges of complexity, fragmentation, and opacity in the digital media ecosystem. With MediaMath at its core, Infillion’s modular approach enables advertisers to seamlessly integrate or independently deploy key components—including demand, data, creative, and supply. This flexibility allows brands, agencies, commerce and retail media networks, and resellers to create tailored, high-performance solutions without the constraints of traditional, all-or-nothing legacy systems. Latest posts
Kevin Dunn shares his thoughts after 30 days as Experian’s new Chief Revenue Officer.