There’s no question that COVID-19 has changed the shopping landscape forever. While the initial onset of quarantines and lockdowns negatively impacted brick and mortar...
2020 has been a year of change and challenges for businesses and consumers alike. With the global pandemic, we have seen stay at home...
With the growth of digital marketing and the targeting capabilities associated with online outreach, many predicted that this would mark the end of direct...
Retailers have always known that building a loyal customer base is the key to success. But whether they’d successfully done so or were still...
The effect COVID-19 has had on lives around the globe is unprecedented. It’s fundamentally shifted our day-to-day routines, as well as many of our...
During June’s CRMC 2019 event in Chicago, I had a chance to sit down with Dan Thorpe, analytics leader at Chico’s FAS to discuss...
Retail is in a period of transition. In the past, when retailers wanted places to sell their products, they would open stores that would...
To set your brand apart from the competition (and thrive!), you need to get to know and communicate with your customers on a more...
Consumers have a plethora of opportunities and choices available at their fingertips when shopping online. Retailers have made it easier to make spontaneous purchases...