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by Krishna.Nelluri@experian.com 5 min read April 10, 2026

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At its core, EVA makes financial information accessible and actionable. Experian members can ask questions, receive personalized financial insights, and potentially take action in real time. Whether freezing or unfreezing their Experian credit file, managing membership features, or exploring tailored offers via third-party lenders in Experian Marketplace, they can do it within a seamless conversational experience designed to simplify decisions

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Our latest evolution expands beyond credit insights to provide clearer visibility into spending and cash flow. Through connected permissioned financial accounts, members can track spending trends, recurring expenses, and changes over time. EVA also can deliver tailored recommendations to help reduce unnecessary spending, manage subscriptions, and better plan for monthly obligations.

By translating complex financial data into practical next steps, EVA serves as an intelligent financial copilot. It helps people move from insight to action with confidence and supports smarter budgeting, saving, and borrowing decisions aligned with their goals and financial priorities

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At Experian, our mission is bringing Financial Power to All™. EVA represents Consumer First AI in action by combining advanced artificial intelligence, human centered design, and a trusted data foundation to expand access to personalized financial tools and support greater financial inclusion.

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At its core, EVA makes financial information accessible and actionable. Experian members can ask questions, receive personalized financial insights, and potentially take action in real time. Whether freezing or unfreezing their Experian credit file, managing membership features, or exploring tailored offers via third-party lenders in Experian Marketplace, they can do it within a seamless conversational experience designed to simplify decisions.

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Our latest evolution expands beyond credit insights to provide clearer visibility into spending and cash flow. Through connected permissioned financial accounts, members can track spending trends, recurring expenses, and changes over time. EVA also can deliver tailored recommendations to help reduce unnecessary spending, manage subscriptions, and better plan for monthly obligations.

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Trust is foundational to everything we do at Experian. It’s how we build products people rely on, how we serve clients and consumers, and how we work together every day. That focus makes this year’s recognition from Fortune’s 100 Best Companies to Work For List even more meaningful.

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What makes this honor especially significant is how it’s earned. The ranking is based entirely on employee feedback from the Great Place to Work survey. Our people told us they feel welcomed, trusted to do their jobs, respected for who they are, and valued for the impact they make. They shared that Experian is a place where people can be themselves and count on one another.

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That internal trust matters externally. When employees trust their workplace, they do their best work. That translates directly into the trust our consumers and clients place in us—to handle data responsibly, deliver insights with integrity, and help people and businesses move forward with confidence.

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Our way of working has earned Experian the2026 BIG Innovation Awardfor its AI-powered Experian-Assistant for Model Risk management, Top Score in the2026 Equality 100,Best Place to Work for Disability Inclusion, and as one of the25 World’s Best Workplaces™ 2025.

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Our latest evolution expands beyond credit insights to provide clearer visibility into spending and cash flow. Through connected permissioned financial accounts, members can track spending trends, recurring expenses, and changes over time. EVA also can deliver tailored recommendations to help reduce unnecessary spending, manage subscriptions, and better plan for monthly obligations.

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This milestone builds on our broader strategy to embed intelligent, trusted AI across the consumer ecosystem. Through continued advancements in EVA’s adaptive financial guidance and the launch ofExperian Insurance Marketplaceintegrate with theChatGPTplatform, we are meeting consumers wherever they are with personalized insights and relevant financial opportunities delivered through conversational experiences.

  • This mission is deeply personal to me. I was born in the United States but spent my formative years in Taiwan, where credit was not part of everyday life. When I returned to the United States for college, I realized that being financially responsible did not automatically translate into having a strong credit profile. I was fortunate that credit did not stand in my way, but that uncertainty stayed with me and shaped my perspective.
  • That experience fuels my passion for building tools like EVA. Financial health shapes where we live, what we can plan for, and how secure we feel. Yet managing money and credit can still feel complex or intimidating. EVA helps cut through that complexity by meeting people where they are and adapting in real time to their needs with guidance that feels clear and relevant.
  • Improved targeting and personalization: Demographic segmentation powers highly customized campaigns so you can cater to different income levels, family structures, job types, and so forth. B2C brands can provide offers based on factors like age, income, and gender, while B2B brands can target by occupation to reach decision-makers.
  • Better product and service development: Understanding which demographics use your product or service is a great way to inform future improvements.
  • Higher engagement: With highly customized content, you can speak directly to specific demographic groups and increase engagement.
  • Cost efficiency: As you target the most relevant segments, you optimize your spending around the most likely buyers and will see better returns.
  • Increased conversion and retention: Relevant, targeted messaging leads to higher conversion rates, and when people feel understood, they’ll want to keep coming back.
  • Clearer customer insights: Demographic data provides precise, actionable insights for refining your marketing strategy.
  • Simplicity and effectiveness: Demographic insights are immediately actionable and easy to implement, which gives you a great starting point for focused campaigns
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Experian CEO Speaks to Bloomberg about Company Transformation

In an article published by Bloomberg this week, Brian Cassin, Experian CEO, discusses the transformation of the business from a credit bureau to an innovative, global information services firm. The story highlights some of the remarkable work Experian does with high-profile clients including Coca-Cola and Fannie Mae, using data to inform marketing and strategy decisions. The article also references recent product innovations including Ascend, which offers analytics on demand, and PowerCurve, our market-leading decision analytics platform. Worth mentioning is that Experian’s strong financial performance also comes through in the article, which notes that the company’s stock price has doubled since 2015 while the FTSE 100 index has stagnated. Check out the full article.

Published: December 3, 2018 by
Celebrating Female Role Models In The UK Data Industry

Data science is transforming the way the world works. And yet it’s no secret that there aren’t enough women pursuing a career in STEM. At Experian, we’d love to see that change.  It’s better for everyone when industries are diverse; it makes us all stronger, more creative and more effective. Part of encouraging new generations into our industry means recognising and celebrating the achievements of the female role models working in data today. That’s why we’re thrilled to sponsor this year’s Women in Data (WiD) conference, an event designed to help inspire, educate and support women in the industry.  Women like Experian’s Sarah Robertson, who recently shared her story with leading women’s publication, We Are The City, and who will be sitting on our panel session at the event. We want to have a workforce that’s as rich in diversity as the people who use our services. That’s one of the many reasons we’re so excited by WiD’s mission. Together we hope to empower and encourage women into the data science industry, supporting the next generation of data scientists who can help shape the future. You can find out more about the WiD community on our recent podcast.

Published: November 28, 2018 by Editor
Cleveland Police UK Wins The Experian ‘Data Excellence’ Award

Every day we work with companies doing amazing things with their data.  We are therefore delighted to be sponsoring the very first Experian ‘Data Excellence’ award at this year’s Lloyds Bank National Business Awards.  It gives us the chance to celebrate organisations for their innovative thinking and excellent use of data – an area we at Experian are very passionate about. The quality of entries for this category was high, showcasing some real-life examples of how data-driven solutions can not only deliver better outcomes for customers, but also embrace the opportunities presented by an ever-changing data landscape.  However, there could only be one winner. So, we are pleased to announce that Cleveland Police are the deserving recipient of the inaugural award for their ‘Golden Nominal’ project – an initiative which demonstrates how the power of better data can have a positive impact on policing. The project responds to the huge challenge that having vast, unquantifiable number of duplicate records was posing on delivering an efficient and appropriate response to the community.  And not only has it far surpassed targets in terms of reducing duplicates, most importantly it’s provided opportunities to serve the community better and identify those most vulnerable far more quickly. Such was its innovative nature, the project was recognised at a national level by the Home Office, who provided co-funding from its Innovation Fund – a fantastic result for them.  The award was presented by Experian’s Chief Data Officer, Jonathan Westley, to Maria Hopper from Cleveland Police at the awards ceremony in London. She said:  “We’re absolutely thrilled to be named as winners of the ‘Data Excellence’ award.  Our data initiative allowed us to solve a challenge that was hindering our ability to respond quickly and accurately to those who need it most in our community.  For us, winning this award is fantastic recognition of the critical role that data plays in delivering positive policing and keeping people safe.” To hear more from Maria, you can watch this short video. We would like to congratulate Cleveland Police on a well-deserved award win, along with all the other winners on the night. To find out more, you can visit the National Business Awards website.

Published: November 14, 2018 by

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