Manage your data

What is the most valued asset an advertiser has? Is it their brand? Is it their inventory? Is it their ever-improving website?  The answer is simple – it’s their CRM file. Without it, nothing else matters. People have several options when it comes to the wide variety of products and services in the marketplace, so advertisers need to communicate with their customers in a relevant manner through media channels their customers prefer. This creates a more pleasant experience for the customer, and the potential for a lifelong relationship. And the CRM file is the first part of that equation. The second part of the equation is quality, third-party information. When combined, advertisers can have a holistic view into the customer’s behaviors, preferences and interests – keys to relevant communication. And of course, Experian is here to help! OmniActivation is built upon Experian’s ability to leverage/match an advertiser’s own customer file including the names and addresses, email, phone numbers, social IDs, digital IDs, etc., with various media partners and destinations. As you can imagine, there is complexity in how each of these identifying points can be used for successful matching/targeting. For this article, we want to focus on the value of being able to match using the client’s names/addresses. Our clients have a common goal to ensure that they are sending the right messages/right offers at the right time to their customers to drive business and revenue. Matching (using name and address) is the ultimate means of being able to accomplish that goal. Experian has perfected the ability to match using names/addresses and has provided this support for decades to benefit our clients. Our matching expertise relies on the following three critical factors: Security: Experian ensures the security of any data by using encryption or secure transfer protocols in receiving data for matching projects. We understand the value of personally identifiable information (PII) and our high security standards reflect that focus. Accuracy: Our ability to match PII using custom logic and parameters ensures that we are identifying the most accurate matches. Matching PII between two files is the most direct and accurate way to target. We can identify PII matches based upon individual, household and address levels and have consistently outperformed our competitors on name/address matching standards. Confidence: Experian is a trusted third party for our clients and their most valued asset, their CRM files. While we know that the complexity of matching will continue to expand including all types of current and new digital applications, Experian is confident that the value of PII matching will continue to be a cornerstone for our clients to reach their customers.

Digital Marketing Challenges Are you new to digital marketing? If you answered yes, then you may already know this is a complex world made up of cookies, pixels, attribution, and unique KPIs. With nearly 10 years of advertising experience, Experian is familiar with the challenges advertisers face as they prepare for their first digital marketing campaign. Those challenges include: determining a target audience, justifying data fees for targeting, sending a consistent message to every channel and measuring the success of a campaign. Of these challenges, creating an accurate, data-driven target audience and understanding the attribution process are the two most common. Coincidentally, these two challenges tend to be the most difficult to overcome and have the highest impact on a campaign’s success.  1.) Creating an accurate, data-driven target audience Understanding the basic demographics of your customer is the first step in the audience creation process. Your next step should be to understand your customers’ lifestyles, purchase behaviors, and current interests. By truly knowing your customer, you are then able to build out a multi-channel targeting strategy comprehensive of not only basic demographics and past behavioral data, but current behavioral trends that lead to individuals who are in market for a product or service. This reduces irrelevant marketing to individuals who may have the demographic characteristics, but are not yet in market. Overall, creating a relevant target audience saves media spend by focusing on targeting tactics that have a higher potential for success.  2.) Understanding the attribution process Now that you have your target audience, you need to determine how to measure the success of your campaign. Is your goal to increase online purchases? Drive store visits? Or, do you want your overall revenue to grow by a certain amount? Before launching your campaign, make sure you have a clear goal as well as a plan for measuring whether or not you meet your goal. Most digital marketers will judge the success of a campaign by online events, such as site visits, form completions, or online purchases. However, you may also want to measure offline metrics like phone calls or in person visits to a brick and mortar store. Offline metrics are essential to campaign performance, but are frequently over looked. Experian’s OmniActivation Strategic Services recommends having one clear goal that can be accurately measured. This ensures your campaign’s target audience and optimizations support the metric that will ultimately determine the success of your campaign.

Every day it seems, mobile device fragmentation increases. With consumers spending their time online across multiple devices - phones, tablets, over-the-top TV devices, gaming consoles, a nascent, yet growing internet-of-things, and a variety of other internet connected devices – the challenge of keeping up with consumers continues to be a daunting one. The industry has, of course, adopted many different identity solutions and cross-device technologies. Perhaps you’ve adopted some of them. Perhaps you feel like they are working. But perhaps you feel you could be doing a better job at connecting the dots. Marketers require solutions that can truly unify identities across channels and devices in order to understand consumer behavior, predict intent, and ultimately reach them with relevant communications. The easier it is to do that, the better. So, consider a couple scenarios and see how well are you doing. Within your core CRM data, are you able to connect your email subscribers to your in-store customers, all without relying on a loyalty program? Can you do this all the way down to an individual level? And are you leveraging this connected identity information to inform future online targeting? This kind of PII-based identity management is foundational to consumer engagement! Next scenario. Are you an app publisher? Or a media platform? Or any other type of organization that has a steady stream of device data? How much do you know about the consumer behind the device? Behavioral information is certainly a step in the right direction. But what about known consumer insights? How deep is the profile of information you’ve built for each device? Does it include both online and offline insights? Done in a compliant manner? There are a myriad of different techniques and approaches available to you to keep up with consumers. If you’re considering implementing a new strategy in the near future, or have questions about your current ones, contact Experian  and we can help assess the opportunities available to you.

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