Cuebiq’s mission, as an offline intelligence and measurement company, is to deliver the most accurate and reliable insights on how digital marketing efforts impact offline consumer behavior. This case study shows how Cuebiq, despite signal loss, partnered with Experian to continue delivering in-store lift analyses. To achieve this, Cuebiq used Experian’s Activity Feed to resolve digital ad exposures to in-store purchases, so that marketers could know the effectiveness of their clients’ media campaigns.
Activity Feed helped Cuebiq increase its match rates by using all the identifiers supported in Experian’s signal-agnostic Digital Graph, reducing its reliance on third-party cookies. By partnering with Experian, Cuebiq could help their clients, marketers, more accurately measure their campaigns and optimize their media.
What is Activity Feed?
Experian’s Activity Feed pulls together fragmented digital event data from all digital channels, including browsers like Safari and Firefox that restrict traditional tracking methods. Activity Feed ingests and ties this digital ad exposure data to household or individual profiles hourly, helping clients associate that data to offline purchase activity made by that household or individual. Activity Feed plays a crucial role in overcoming fragmented data and helping marketers accurately measure their cross-channel marketing efforts.
Challenge: Increasing match rates across digital platforms
Cuebiq wanted to enhance how well they connect digital ad exposures, across web, mobile and connected TV (CTV) to specific mobile ad IDs (MAIDs), of those who visited clients’ stores. They needed a single technology partner who could collect data across these environments and improve these connections, especially as iOS updates, like iOS 14.5, posed potential challenges.
With the ability to resolve exposures to households, individuals, and MAIDs to then facilitate attribution of digital exposures to offline store visitation, Cuebiq could continue to provide accurate reports on how online ads impact offline consumer behavior. This clarity in data enables their clients to fine-tune their marketing strategies.
Cuebiq’s key objectives included:
- Resolving digital exposures to MAIDs
- Increasing overlap of offline and online data
- Improving the effectiveness of offline measurement offerings
Activity Feed: The solution to increase match rates
Cuebiq used Activity Feed to resolve data from cookieless environments like Safari to a single household or individual and saw significantly higher match rates. Cuebiq was able to track cross-channel media exposures, resolve them to MAIDs, and then use the Activity Feed output to correlate in-store visitation and sales to their clients’ media campaigns. Cuebiq also implemented the Experian pixel, which they placed to track all their marketers’ impressions (mobile, CTV, web traffic, etc.). The Experian pixel collects information in real-time, such as:
- Timestamp
- Cookies
- Device ID (MAID/CTV) when available
- IP address
- User-Agent
- Impression ID
“Before we started working with Experian, we couldn’t fully maximize ad views across the complex digital landscape. In just a few weeks, they were able to maximize the match rate across the fragmented digital inventory, solving a huge problem when it comes to cross-channel attribution.”
Luca Bocchiardi, Director of Product, Cuebiq
Results
Activity Feed combines separate data streams and matches them back to a household. This enables Cuebiq to expand household IDs and accurately identify MAIDs that are seen in-store for cross-channel measurement. Over a 21-day period, Cuebiq passed ~1 billion events to Experian. Activity Feed resolved 85% of total events to a household, 91% of which were tied to MAIDs.
By implementing Activity Feed, Cuebiq was successfully able to:
- Gain clearer insights into the success of their client‘s campaigns
- Match consumer engagements in a privacy-compliant manner
- Tell the story of the key performance indicators (KPIs) related to their marketing efforts
Prepare for a cookieless future with higher match rates
Activity Feed is prepared for a cookieless future and uses alternative IDs, like ID5 IDs, hashed emails, and IPs for identity resolution, ensuring no reliance on third-party cookies. Experian remains fully committed to exploring a suite of next-generation solutions and prioritizing continued testing of different industry solutions, including the Google Privacy Sandbox, to help customers prepare for a future without cookies. We’ve identified six viable alternatives to third-party cookies, how these alternatives fall short, and how Experian can help you navigate these alternatives.
“Experian’s customer service is extremely efficient and collaborative. We trust them to keep putting our business first long-term.”
Luca Bocchiardi, Director of Product, Cuebiq
Download the full case study to discover how Cuebiq used Activity Feed to overcome their challenges. Your path to maximizing match rates and resolving data from cookieless environments starts here.
About Cuebiq
Cuebiq is transforming the way businesses interact with mobility data to providing a high-quality and transparent currency to map and measure offline behavior. They are at the forefront of all industry privacy standards, establishing an industry-leading data collection framework, and making it safe and easy for businesses to use location data for innovation and growth.
To learn more, visit their website at www.cuebiq.com
Latest posts
Marketing by mobile device is now as popular as ever as retailers send shoppers text messages with special offers and sales. More and more companies are also offering their own phone apps so customers can search for product information and deals on the go. With more than 80 million mobile internet users in the United States, retailers can really benefit from this communication channel. One perk for shoppers is that they no longer have to save and print out coupons from emails! Through their mobile phones, shoppers can receive texts about sales and coupons as they enter stores. They can keep track of their favorite stores and make a purchase anywhere/anytime. One perk for shoppers is that they no longer have to save and print out coupons from emails! All they have to do is show the coupon on their phone at the point of purchase to redeem their coupon. With “QR” bar codes or quick response codes directly on coupons on your phone, savings can be redeemed on the spot. While many people don’t know yet that they can use QR codes on a mobile device, retailers have only begun to take advantage of this technology and more customers are now able to scan items in a store and pay for it using their mobile phones. While it’s just the beginning of a new era, mobile marketing is taking us by storm and now is the perfect time to put this trend into effect.
With all the debate and speculation regarding Groupon and its planned IPO, I thought it would be a great time to check back in with our previous analysis of traffic to Groupon and its nearest competitor Living Social. First, to be clear, the above chart measures web-based traffic to both domains and does not include mobile or app specific traffic. Regardless of these exclusions, the drop-off in Groupon traffic this summer has been significant nearly 50% since its peak in the second week of June 2011 compared to last week. During the same time, Living Social has achieved 27% growth in visits to its site. Overall visits to a custom category of Daily Deal & Aggregator sites were down 25% for the same time. So why is there a narrowing of the gap between the two market leaders in group coupons? Perhaps it is simply a case of increased number of competitors and deal fatigue among consumers or simply not enough of the right deals. PriceGrabber® released results from its Local Deals Survey in June, stating that 44% of respondents said they use or search daily deal Websites. However, 52% expressed feeling overwhelmed by the number of bargain-boasting emails they receive on a daily basis. While consumer fatigue may be one factor another key consideration for these sites is to focus on the attracting new and preferred audience segments via the inbox. Currently the audience segments for both Groupon and Living Social are very similar so it will be interesting to see how both sites and category perform heading into the holiday season.
Newton was only half right: Objects in motion tend to stay in motion, but objects at rest are increasingly becoming mobile. That’s the case, at least, when it comes to the world of today’s mobile consumer. According to exclusive research from Experian Simmons, fully 29% of cell phone owners today believe that their cell phone will be the primary device for their entertainment needs, in the future. Furthermore, a recent report by J.P. Morgan estimates that U.S. mobile ad spending will nearly double in 2011 to $1.2 billion. Screen size and limitations on creative, the report says, present obstacles to mobile advertisers. These obstacles and opportunities make it more important than ever for marketers to understand the behaviors and mindset of the mobile consumer. In this first in a series of blog posts, we will explore some key findings presented in the 2011 Mobile Consumer Report recently published recently by Experian Simmons. Media outlets have started to take note, citing the report in articles here and here. Come back to this blog frequently for further updates, or download the full report today. Mobile Market Overview Cell phone ownership among American adults stands at 91%, up from 72% in 2006. The vast majority of teens, too, have joined the mobile revolution, with 74% of those ages 12 to 17 porting a portable phone, up from 59% in 2006. Even tots are getting into the act, with a reported 22% of kids ages 6 to 11 owning a cell phone today. Among adults ages 22 to 24, the idea of not owning a cell is virtually unheard of, with an astounding 98% of consumers in this bracket reporting personally owning a cell phone. While cell ownership among adults age 65+ is the lowest of any adult segment, it is the fastest growing, having increased a relative 52% between 2006 and 2010. Despite the rise in youth owning cell phones, 90% of all mobile phone owners in the U.S. are adults, a rate unchanged since 2008. Percent of Americans that own a cell phone, by age Mobile Service Providers Verizon maintains its position as America’s number one cell phone service provider, with 32% of all adult mobile phone owners saying they are Verizon subscribers as of May 23, 2011. AT&T also has a sizable share of the market, with 28% of mobile phone owners subscribing to AT&T for cell service. Battling for third place are Sprint and T-Mobile, which respectively claim just 11% and 10% of the mobile market. Smaller, often regional, providers may individually have fewer subscribers, but combined, claim an impressive 22% of the total cellular market. Verizon and AT&T will almost certainly continue to dominate the market, especially given the fact that cell phone subscribers are increasingly staying with their provider for an extended period of time. As of May 23, 2011, the average cell phone subscriber had been with their provider for 3 years and 2 months, up from 2 years and 11 months observed at the beginning of 2008. Furthermore, 59% of cell phone subscribers say they’ve been with their current provider for at least 4 years, up from 46% who reported the same in early 2008. 59% of cell phone subscribers say they’ve been with their current provider for at least 4 years Service Providers’ Share of Cell Phone Subscribers Click here to learn more about obtaining vivid consumer research from Experian Simmons and don’t forget to check back here for new blog posts on mobile consumers.