In our last few blog posts, we’ve talked about customer segmentation and different ways to segment your target audience into smaller chunks like demographic and psychographic segmentation to connect with the right people. Customer segmentation enables marketers to focus their marketing efforts on their target customers, improving their marketing targeting strategy.
But what if there was a subset of users that had an even bigger impact when targeted? Enter Super Users – the strategic players who can give your ROI numbers a major boost! It may take some trial-and-error testing to pinpoint these super segments accurately, but knowing how these key individuals interact is essential for any successful marketing targeting strategy.
What is a Super User?
As technology progresses and media consumption grows, a unique group is rising to the top.
Activate Consulting’s Technology & Media Outlook 2023 found that Super Users are powering the digital world, with a strong presence across all major media and technology verticals. This select crowd is made up of young, educated individuals who lead affluent lifestyles – spending more time and money than any other user group!
Why should you add Super Users to your marketing targeting strategy?
Super Users are a highly influential audience with the potential to drive major business growth. They stand out from other users in their commitment and dedication across four key areas:
- Time spent with media
- Spend
- Technology and media adoption
- Emerging eCommerce behaviors
“Over the next years, the imperative for technology and media companies will be to identify, reach, and super-serve Super Users – the single group of power users whose time and spend far surpass those of other users.”
Activate consulting’s technology & media outlook 2023
You can use Super Users as a subset of your marketing targeting strategy. While you may need to reach beyond Super Users to achieve your goals, it’s worthwhile to consider:
- Targeting them separately
- Spending more on media
- Reaching them at a higher frequency
Time spent with media
Super Users make a powerful impact, despite comprising only 22% of the U.S. population. They are incredibly influential in terms of media consumption and engagement – spending more than double the amount of time interacting with content compared to other users.
Inclined to multitask
Super Users take multitasking to the next level. Not only do they spend more time with electronics, but they excel in the art of juggling multiple activities. While watching videos and playing video games on one device, Super Users might also be busy engaging with social media on another. This makes them an unstoppable force when it comes to getting the most out of their digital experiences!
High share of dollar spend
Super Users are big spenders when it comes to media, particularly in gaming and music. Compared with all other users, Super Users’ average video spend is close to triple the amount ($76 vs $27). However, their biggest increases come from gaming and music; they’re collectively spending 12x more on games and shelling out 21x as much for tunes!
With 60% of eCommerce spend coming from Super Users, they are driving the industry forward with their enthusiasm and willingness to test out cutting-edge shopping trends like buying through social media, live streaming purchases, and trying on products virtually. Super Users are setting the tone for this dynamic industry.
Technology and media adoption
Most Super Users are brand advocates. They’re trendsetting individuals who stay ahead of the curve on media and technology. They eagerly take advantage of new products, services, and data-sharing opportunities to receive tailored ads that fit their lifestyle.
Crypto & NFTs
Super Users blaze the trail for cryptocurrency and non-fungible tokens (NFTs)! This group is five times more likely to explore, engage with, and embrace new digital-monetary technologies.
Pioneers of the Metaverse
As Metaverse usage continues to rise, Super Users are leading the way. Over 80% of these trailblazers have embraced these digital spaces within just the last year. We’re seeing accelerated interest from them as they seek out new opportunities for creativity, connections, and transactions within their favorite Metaverses. Many express interest in Metaverse experiences such as purchasing physical items to creating virtual havens. In fact, they’re 5x more interested in all things meta-related!
How Experian can help you identify and target Super Users
So how can you find your Super Users and include them in your marketing targeting strategy? Whether you want to build or acquire highly addressable audiences, we can help you precisely reach the right individuals and households in any channel you desire with Consumer View.
Consumer View
It all starts with data. Delivering the right message in the right place at the right time means truly knowing your prospects and customers as individuals – their lifestyles, behaviors, and shopping preferences. Consumer View data can provide a deeper understanding of your customers.
Consumer View is the world’s largest consumer database that contains over 3,900 attributes for 250 million adult consumers in the U.S. with coverage of 126 million (98%) of U.S. households. Consumer View can help you find out:
- What do your customers look like?
- What do your customers do?
- How and when should you reach your customers?
- What motivates your customers?
Modeled and syndicated audiences
We have over 2,500 pre-built audiences that are privacy-safe and built using advanced data science and the most comprehensive consumer data available. These digital audiences are readily available via major publishers, data management platforms (DMPs), advanced TV operators, and demand-side platforms (DSPs).
Our pre-built audiences can be used consistently across multiple distribution partners – making sure you can quickly find the right audience for the right campaign without having to build your own consumer personas. In addition to being available as digital audiences, our segmentation products are also available to use across all consumer touchpoints to enable consistent omnichannel campaign targeting.
There are infinite data combinations and selections we can help you with for optimal audience targeting. Using our comprehensive inventory of data, we can find even the most unusual of audiences to help you connect with new prospects. From demographics to behavioral and psychographic information, we draw on a massive base of knowledge accumulated during five decades in business.
Mosaic® USA
Experian’s Mosaic® USA is a household-based consumer lifestyle segmentation system that classifies all U.S. households and neighborhoods into 71 unique types and 19 overarching groups, providing a 360-degree view of consumers’ choices, preferences, and habits. Using Mosaic lifestyle segmentation, you can anticipate the behavior, attitudes, and preferences of your best customers and reach them in the most effective traditional and digital channels with the right message in the right place at the right time.
Tailored Segmentation uses a sophisticated data-driven clustering system that leverages the 71 Mosaic types that match to first-party data like yours. Tailored Segmentation allows you to regroup Mosaic types based on the attributes you weigh as more impactful to your business. Have you designed your own segments in-house? You can apply Tailored Segmentation to those segments for deeper insights through a tailored analysis. Are you still looking for a way to segment your market even though you understand your typical best customer? Tailored Segmentation can weigh these attributes and develop a custom clustering and analysis of your market.
We can help you find your Super Users
Super Users are an important segment of any market. Marketers need to be able to identify them quickly and act upon their insights. Our marketing solutions provide the necessary data and analytical capabilities to easily find and target your potential Super Users for an effective marketing targeting strategy.
With Experian, you can deliver messages that are more in line with what matters to this influential group of customers. We understand how challenging it can be to find these customers and ensure they get the tailored, personalized messaging they deserve – so let us help you do just that! We can provide deep insights beyond the generic customer persona that allows marketers to look into the effectiveness of their marketing strategies from multiple angles. We want to help you gain an edge over your competitors by helping you identify, target, and engage Super Users for increased revenue growth. Ready to find your Super Users?
Sources
Activate Technology & Media Outlook 2023. Activate Consulting.
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A few weeks ago, Experian and OpenX hosted a supply-side think tank at our New York City office. Over 70 industry leaders met to talk about targeting in a cookieless future and how we can reach consumers in intentional ways. Publishers and supply-side partners shared what challenges they face, what solutions they’re considering, and what the future holds once the third-party cookie begins to deprecate in 2024. In this blog post, we’ll cover the top challenges, cookieless solutions, and actionable strategies we discussed at the event that can help publishers, their partners, and agencies make informed decisions about how to navigate tomorrow’s digital ecosystem. Four main challenges Four main challenges were discussed at the event: First-party data monetization Publishers possess a wealth of first-party data, but collecting and centralizing this information can be difficult for actionable insights. Streamlining data centralization and organizing first-party data is crucial for effective decision-making. Even with a wealth of first-party data, it's important to be aware of any blind spots in your data and enrich those gaps with data partners rooted in offline connections. “We appreciate the opportunity to participate in the supply-side think tank led by OpenX and Experian, two industry leaders in navigating a cookieless future. We're excited to collaborate with them on testing privacy sandbox APIs, identity resolution products, and audience development tools to enhance creator monetization and support an open internet amidst rapid technological and regulatory shifts.” Patrick McCann, SVP, Research, Raptive Lack of authenticated data and persistent IDs The deprecation of third-party cookies means there will be a shortage of authenticated user data and persistent identifiers. Without this information, targeting and personalization become more challenging. Participants discussed the need to find alternative ways to gather and use personal data responsibly. It’s time to start evaluating data partners who have accurate, multi-source compiled, privacy-compliant data with the dedication to reach and recency. Fragmentation and scale with alternative IDs currently in the market The multitude of alternative identifiers in the market poses a challenge for publishers. Each of these identifiers comes with its own set of rules and integration processes, leading to fragmentation and complexity. Publishers must find ways to navigate this landscape. Look to ID agnostic partners who provide a way to access multiple IDs at scale. “The industry needs a more streamlined standard to integrate alternative IDs, given the ongoing challenges of third-party cookie deprecation, measurement, and clean rooms. This burden falls heavily on product and engineering teams, who must prioritize and address these issues one at a time.” Ryan Boh, Head of Identity, Lockr Time Cookie deprecation is almost here. It is crucial to organize your legal, engineering, and product resources, and align internal go-to-market strategies. Establish partnerships that work with your team to follow these timelines and help build phased or cohesive strategies to prepare for a path to monetization. It is imperative to establish a sense of urgency and not wait for others to take the lead. Start testing now to determine if your infrastructure is ready and capable. Many partners who attended the think tank offered insights on how they’ve been tackling challenges to help their industry peers. Solutions and action plans for a cookieless future Participants discussed ways they are starting to prepare for a cookieless future and other approaches on their roadmaps: Work with data partners heavily rooted in offline data across the ecosystem Enriching your first-party data with partners who rely on offline IDs can help bridge gaps in your audience knowledge. This approach allows you to build a more complete audience profile while third-party cookies are still operational. Experian is rooted in deterministic offline data and has decades of experience managing it safely. We have insights on over 250 million U.S. consumers and 126 million U.S. households. With our digital technology assets, we bring in 4 billion devices and 1 trillion device signals to definitively connect offline records to online identifiers. With Experian identity widespread adoption throughout the industry, we're able to provide a common language for us all to collaborate. Experian identity organizes people into households, links their digital devices and IDs to them, enriches their identity with behavioral attributes, and then makes this data actionable in any environment, all while maintaining consumer privacy and data regulations. “Experian’s supply-side think tank provided a platform for publishers and AdTech companies to discuss the challenges posed by cookie deprecation, privacy regulation updates, and identity restrictions. It highlighted the need for AdTech companies to assist publishers in addressing anonymous users without requiring a value exchange — fostering a mutually beneficial and privacy-compliant open web solution.”Anthony Caccioppoli, Head of AdTech & Solutions, Insider Develop your own persistent ID Creating and maintaining a proprietary persistent ID can be a valuable cookieless solution. It provides control and independence in the new environment post cookie, giving publishers the ability to maintain a consistent user profile. Use your data to expand contextual targeting opportunities Contextual targeting involves placing ads based on the content of the web page rather than user data. In the absence of cookies, this strategy can prove effective in reaching relevant audiences. “The masking or deprecation of IP addresses will eventually impact the availability of addressable IDs in non-authenticated web environments. In addition to ensuring maximum resiliency of our Graph and increasing support for authentication-based IDs, we are also investing in research and development around the use of other signals, such as contextual data, to maintain behavioral targeting inside non-authenticated environments. We will be sharing our findings and future plans in this space in the coming months.”Budi Tanzi, VP, Product, Experian Facilitate a knowledge exchange Reach out to your network to find out what others are testing and what’s working. Start collaborating with agencies and brands across the buy-side to meet their needs. “The collaborative spirit displayed by our partners constantly inspires me. Listening to the obstacles our industry faces allows this community to build strong relationships, create action plans, and deliver true value.”Carly Allcorn, Account Executive, Publisher & Supply-Side Partnerships, Experian Invest in an identity graph Invest in an identity graph provider to sync first-party cookies and addressable IDs. This ensures that your data remains accessible and actionable in a cookieless world. “Many participants at our think tank with Experian expressed the need to find an identity solution while also exploring other ways they can start to address cookie deprecation while maintaining business as usual.” Callie Askenas, Director of Publisher Development, OpenX How Experian and OpenX can help Graph from Experian captures all available digital identifiers in real-time and resolves them back to individuals and households. We’re signal agnostic, continuously expand the IDs we support, and futureproof identity resolution through a combination of deterministic, probabilistic, and cookieless identifiers. Experian is a key player in OpenX’s OpenAudience solution and helps to power many of their data segments as well as their identity graph. While OpenX collaborates with a variety of providers and operates a fully interoperable platform, Experian remains valuable to the core technology within OpenX’s supply-side platform (SSP). Experian can help you prepare for the cookieless future It’s clear that the cookieless future poses some unique challenges for publishers, but there are solutions. Publishers and their supply-side partners can come up with strategies to target consumers in intentional ways by continually testing multiple identifiers and cookieless solutions, developing their own persistent ID, creating velvet rope content, and returning to contextual targeting. Collectively, these actionable strategies can help ensure that publishers have a more successful transition into a cookieless future. Experian has been preparing for signal loss for quite some time and we continue to make substantial investments to ensure our resiliency and the resiliency of our customers. We continue to diversify our signal creating profiles with more persistent identifiers which allows us to pair authentication-based universal identifiers such as UID2 into our Graph seamlessly. Experian is ready and we are here to navigate the future of privacy together. To find out more about how Experian can help you prepare for the cookieless future, get in touch with a member of our team today. Get ready for the cookieless future with Experian Latest posts
Cookies are leaving us, but that doesn’t have to mean performance has to. That’s why Experian is taking the steps needed to future-proof identity in our Graph, including adding Unified ID 2.0 (UID2) from The Trade Desk. Experian currently supports UID2 in our Graph outputs for demand-side platforms (DSPs). UID2 support in our Graph outputs will be available to all approved partners by December 2023. In this blog post, we talk about why cookieless IDs, like UID2, that are coming to market because of cookie deprecation, are important, and how incorporating cookieless IDs into an identity graph can help you prepare for a cookieless future. What are cookieless IDs? Like cookies, cookieless IDs provide you with a comprehensive view of a consumer’s digital activity. Unlike cookies, identity providers produce cookieless IDs, using user-consented data and deterministic and probabilistic data signals (like hashed emails or mobile ad IDs). Cookieless IDs are a newer identifier that allows the advertising industry to maintain our understanding of consumers’ digital actions, helping to ensure we continue to generate smart, data-driven insights, targets, activation strategies, personalized experiences, and measurement and attribution. Why should you incorporate cookieless IDs into an identity graph? Adding cookieless IDs to an identity graph allows for licensees of the graph to: Resolve the universal ID to a consolidated consumer profile and know which other digital IDs tie to the cookieless ID Establish a unified view of the consumer with a privacy-compliant ID Produce data-driven and informed advertising strategies that still drive results, without the use of cookies Experian’s Graph Experian’s Graph is one of the most robust and signal agnostic identity graphs in the market. Experian’s Graph supports most digital IDs, including cookieless IDs, such as ID5, UID2, and Hadron ID. When you license Experian’s Graph, you increase your ability to better understand the different digital IDs that tie to a household or individual. Additionally, with our cookieless ID support, you can continue to understand your consumer and their digital IDs in the cookieless world. Why is it crucial to include UID2 support in Experian's Graph outputs? The Trade Desk is the largest, independent demand-side platform. They’ve created a cookieless ID, UID2, that they hope can power the advertising world to come across the open web. UID2 is an alternative solution to third-party cookies that when utilized in an identity graph, can offer a clearer picture of your consumer, enabling frequency controls and better management, across both digital and connected TV (CTV). Approved DSPs can add UID2s to their Experian Graph, giving them access to one of the more trusted and prominent cookieless IDs in the market today. Additionally, DSPs can use this identifier to decide whether to bid on certain inventory or not, on behalf of their advertiser partner. And, if we hedge our bets, it will only grow in prominence and use. While only available to approved DSPs today for use in the Experian Graph, the forthcoming encrypted UID2 token will provide this capability to the entire ecosystem, which allows us all to speak the same language and operate as efficiently as possible. "We are excited to support UID2, one of the premier IDs to support the future of addressability across the open internet, in the Experian Graph. We continue to see the adoption of UID2 across the demand-side ecosystem, increasing addressability across growing channels like CTV and beyond. I am personally excited to see how this momentum continues to increase over the remainder of 2023 and into 2024."chris feo, svp, sales & partnerships, experian Future-proof your identity strategy with Experian Graph and UID2 We’ve seen the impact that cookies have had on digital advertising and marketing. With the impending third-party cookie deprecation, you will need to adopt alternative cookieless ID solutions such as Unified ID 2.0. Experian is well-positioned to help you navigate this change, offering UID2 support in our Graph outputs for all approved partners by December 2023. Take the right steps now to future-proof your identity strategy and discover lasting success even without cookies. Alongside Experian’s Graph solution, you can achieve resilience in an ever-changing world of digital marketing and advertising. Now is the time to get ready for a cookieless future. Connect with an Experian team member to learn more about our Graph capabilities today. Learn more about Experian's Graph today Latest posts
In this article…How data collaboration is evolving from 2023 to 2024How to create efficient data collaboration strategies We live in a data-driven world, and businesses need effective data collaboration strategies to remain successful. Before you determine your 2023 and 2024 data collaboration options, it’s essential to understand what data collaboration is. In short, it involves sharing and combining data from multiple sources to better understand a customer base and make informed marketing decisions. Read on to learn more about our three-step plan to create new data collaboration strategies, how it’s evolving, and what we do to ensure our solutions help maintain your company’s data privacy. How data collaboration is evolving from 2023 to 2024 Data collaboration strategies continually evolve thanks to changing industry dynamics and new technologies. As we move from 2023 to 2024, we’ll likely see collaboration extending outside businesses, meaning data can be shared with external partnerships in the form of a data ecosystem. A data ecosystem is a platform that combines numerous information points, including packages, algorithms, and cloud-computing services, to allow businesses to store, analyze, and use the data they’ve collected. To ensure you’re ready for 2024 data collaboration, you’ll need to take a forward-thinking approach toward new data strategies. How to create efficient data collaboration strategies Here are our three steps for efficient collaboration to make the most of 2023 data collaboration and prepare for 2024. Identify your collaboration goal What are you hoping to gain from data collaboration? Do you understand the audience you’re trying to target and what you want regarding outcomes? To measure your success, you should set short- and long-term goals surrounding data collaboration in 2023 and 2024. Maximize the value of your data One of the most important reasons to gather data is to discover in-depth insights into your audience and the effectiveness of your marketing efforts. You’ll be able to identify hidden patterns and pinpoint trends you may not have noticed before. With this information, you can make more strategic marketing decisions to stay competitive in your industry. Resolve digital identities Collaborating on data with trusted partners can help you gain a more complete view of your customers by building comprehensive digital profiles. Resolving digital identities can provide greater insight into online and offline behavior of individual consumers, allowing you to better connect with your target audience and boost brand loyalty. Find an alternative to third-party cookies Digital privacy regulations are getting more strict, which is why it’s so important to find more secure alternatives to third-party cookies. By collaborating on data, you can gather essential insights without relying on cookies. This means you’ll still get the information you want while complying with privacy regulations. Choose the right collaboration partner Before you choose a data collaboration partner, it’s essential to ensure their privacy standards align with yours. How do they collect data and use it ethically and responsibly? At Experian, we are dedicated to protecting consumers and delivering responsible and transparent data practices. We focus on five Global Data Principles — security, accuracy, fairness, transparency, and inclusion — to ensure we treat data carefully and respectfully while boosting economic growth and resilience in the marketing environment. When you partner with us for data collaboration, you can trust that your data is protected in a system built for 2023 data collaboration needs — both known and unknown — while still evolving for 2024 and beyond. Choose a secure environment for collaboration Data collaboration security is vital to safeguard your business and consumers’ information. You can make sure your new data collaboration options are protected in several ways. We’ve outlined three options below. Collaboration in clean rooms Clean rooms are secure, private environments where data is shared and analyzed without exposing the underlying raw data. This ensures that sensitive information remains protected and insights are discovered securely. Experian has vetted clean room partners if this is an option you prefer while still getting industry-leading identity resolution. Collaboration directly Collaborating directly with your partner can be a good option if you have robust security measures. Encryption, access controls, and regular audits are essential to maintain data security in direct collaborations. Collaboration with Experian We excel at meeting our clients where they are and accommodating their technical capabilities and how they manage their data. We offer a secure and compliant environment for data collaboration. Our data collaboration solutions are designed to protect your data while enabling deeper insights. At Experian, we understand the importance of data privacy, and our platform reflects our commitment to safeguarding your information. Enable deeper insights and activation with Experian’s data collaboration solution Data collaboration is crucial in today’s business world, and Experian’s solutions are designed to help you bring together your 2023 and 2024 data collaboration strategies securely and efficiently. With Experian, you can unlock deeper insights, resolve digital identities, and confidently navigate the evolving data privacy landscape. If you’re looking for the right partner to enhance data collaboration to drive growth and innovation in your business, you’ll find a secure environment and the right partner with Experian. Contact us today to get started. Contact us Latest posts