News
What’s happening in our industry and what we’re doing
We’re delighted to have been named as one of Britain’s ‘Most Admired Companies’ (BMAC) in Management Today’s annual survey, coming 21st in a list of nearly 250 leading firms from a variety of sectors, and taking third place in the ‘Business Support Services’ sector. Our 17,000 colleagues around the world work hard every day to service and power opportunities for our customers and this award is testament to the commitment they bring to our business every day. The hard work doesn’t stop here. We continue to strive for the highest standards across our global organisation, and we remain committed to delivering the very best services that can empower millions of people to stay in control of their finances, and help businesses meet the needs of their customers. For further information on BMAC, the winners and the methodology, please see: https://www.managementtoday.co.uk/bmac
This blog is written by Lisa Fretwell, Managing Director of Data Services at Experian. It’s no secret that women are hugely under-represented in careers relating to science, technology, engineering and mathematics (STEM). In fact, research suggests that only 13% of the overall UK workforce are women in STEM and, as a consequence, we find ourselves with fewer female role models to inspire confidence and ambition in the next generation. Positive female role models are fundamental if we are to transform some of the preconceptions that girls have about a career in STEM. And part of encouraging new generations into our industry means recognising and celebrating the achievements of those women blazing a trail here and now. That’s why we are delighted to be sponsors of today’s Women in Data (UK) conference for the third successive year. This unique event helps inspire, educate and support women across the data industry. It’s a privilege to be part of the Women in Data community, to get to know more amazing women in our industry and to share their incredible stories. One of the highlights of the event is the annual ’20 Women in Data and Technology’ recognition, celebrating incredible role models who are motivating others to pursue their own career ambitions in the industry. We were particularly thrilled to learn that our very own Louise Maynard-Atem, has been included in this year’s highly prestigious list. Congratulations to Louise on a truly phenomenal and well-deserved achievement. Experian’s goal is to have a workforce that’s as rich in diversity as the people who use our services. That’s one of the many reasons we’re so excited by WiD’s mission. Together we hope to empower and encourage more women into the data industry, supporting the next generation of data scientists who can help shape the future.
We are delighted to have been placed on the inaugural Financial Times’ 2020 Diversity Leaders list, released today and accessible here. The organisers spoke to more than 80,000 employees across Europe to build the list, asking employees to rate their own employers as well as other firms around multiple categorise, taking into consideration areas including age, gender, ethnicity, disability, LGBTQ+ and overall diversity of ideas and backgrounds across the company. Over the last few years we’ve worked hard to focus on inclusion and diversity across our global business. We believe that embracing a truly inclusive culture, one where everyone has a real sense of belonging, is critical to building a diverse workforce and fostering innovation. Ultimately, it’s our ambition for our business to become as diverse as the people we serve around the world. We’re dedicated to encouraging diversity at every level within Experian. That means building our culture, our ways of working and our approach in a way that offers equality of opportunity. Supporting our employees from the moment they join our organisation, at every level. Letting people work flexibly, in the way that suits them and opens the door to new opportunities. One of the five key tenets of The Experian Way is “Value Each Other”. That means that each one of us is responsible for making this a great place to work. We treat each other with respect, trust and integrity. We support and invest in each other to help everyone achieve their potential and aspirations. We promote a culture of inclusivity and value diversity of all kinds, including thinking, knowledge and experience. Our goal is to embrace and celebrate the diversity of ideas and backgrounds across the company. This diversity of thinking, and the way we harness it at Experian, helps to fuel our innovation and ultimately our ongoing success as a business. Like many companies, we have more to do to be as inclusive as we would like to be. But we are proud of the work we’ve done to date, and we are delighted by the recognition given to us today.
Today, I’m pleased to share another strong set of Half Year results for our FY20 fiscal year. We have achieved 7% organic revenue growth, with total H1 growth of 8% when you include acquisitions. The performance reflects the continued success of our core business new product introductions, as well as rollout of our innovation agenda and the investments we have made in globally scalable products. At Experian we are helping our clients get better at acquiring, onboarding and managing their customers’ needs in the digital world. To do this, they are increasingly relying on data, combined with sophisticated analytics and decisioning capabilities, areas in which we excel. In addition, to helping businesses, we are continuing to expand our direct relationships with consumers. Over 70 million people across our three major markets now benefit from free Experian memberships, accessing information and tools to enable them to take control of their finances. A great example of this is Experian Boost in North America, where we enable consumers to voluntarily add payment histories for things like their mobile phone and utility bills to their credit profile. It’s been a successful year to date, but there is plenty more to come. With a continued focus on people, technology and innovation, we are revolutionising the way our industry operates - using the power of data, software and analytics to improve outcomes for everyone. To find out more, click here.
Veterans are an integral part of our freedom but did you also know that veterans are very successful small business owners? Veteran businesses can have a material economic impact in the regions where they are located. According to our Experian Veterans Study released this week, veterans are running strong businesses and veteran owned businesses have been consistently less risky overall when compared to non-veteran owned businesses for the past five years. The report also found that veterans have better consumer and commercial credit scores than non-veteran businesses. Veterans tend to own and operate businesses in more labor-intensive industries such as construction, manufacturing, wholesale trade and transportation. This may indicate that veteran business owners take the discipline and skills learned during their service and apply them in business as they create successful companies and drive significant economic impact. They also employ more individuals, which may be a result of the industry types of businesses they own such as construction and manufacturing. Our study showed that veterans across the country, are mostly well educated on credit and how to use it to grow their business. That engagement is important as it can have a positive impact on the economy through the creation of jobs. Veteran businesses also tend to have a lower probability of failure, a lower risk of serious delinquency within the next year and produce higher annual sales. Another interesting finding was that veteran businesses have better longevity and sustainability as inferred from their commercial credit when compared to non-veteran owned businesses. Overall across industries, veterans have a 67% longer credit history. Veteran business owners also have deep credit files with approximately 77% more tradelines overall. From a capital standpoint, veterans on average have approximately 192% more capital funding than non-veteran business owners. Veteran owned businesses touch a large network of business relationships as they tend to hire more employees, have more business to business relationships and utilize more commercial credit. This network drives positive economic impact through things like payroll, taxes, and vendor and supplier engagement. Entrepreneurship among U.S. veterans has been in decline since the late 70’s, but veteran business owners remain an important credit-successful source of job creation for our economy. There are countless ways we can thank our veterans for their service, another way to thank them is by supporting their businesses in our communities. Credit suppliers should continue to promote and bolster veteran business owners as a means of putting money to work in low risk economically influential businesses. To learn more about the Experian Veterans Study, or to watch the webinar, click here.
Retailers are already starting to display their Christmas decorations in stores and it’s only early November. Some might think they are putting the cart ahead of the horse, but as I see this happening, I’m reminded of the quote by the New York Yankee’s Yogi Berra who famously said, “It gets late early out there.” It may never be too early to get ready for the next big thing, especially when what’s coming might set the course for years to come. As 2019 comes to an end and we prepare for the excitement and challenges of a new decade, the same can be true for all of us working in the lending and credit space, especially when it comes to how we will approach the use of alternative data in the next decade. Over the last year, alternative data has been a hot topic of discussion. In fact if you typed “alternative data and credit” into a Google search today you would get more than 200 million results. That’s a lot of conversations, but while nearly everyone seems to be talking about alternative data, we may not have a clear view of how alternative data will be used in the credit economy. How we approach the use of alternative data in the coming decade is going to be one of the most important decisions the lending industry makes. Inaction is not an option, and the time for testing new approaches is starting to run out – like Yogi said, it’s getting late early. And here’s why: millennials. We already know that millennials tend to make up a significant percentage of consumers with so-called “thin-file” credit reports. They “grew up” during the Great Recession and that has had a profound impact on their financial behavior. Unlike their parents, they tend to have only one or two credit cards, they keep a majority of their savings in cash and, in general, they distrust financial institutions. However, they currently account for more than 21 percent of discretionary spend in the U.S. economy, and that percentage is going to expand exponentially in the coming decade. The recession fundamentally changed how lending happens, resulting in more regulation and a snowball effect of other economic challenges. As a result, millennials must work harder to catch up financially and are putting off major life milestones that past generations have historically done earlier in life, such as home ownership. They more often choose to rent and, while they pay their bills, rent and other factors such as utility and phone bill payments are traditionally not calculated in credit scores, ultimately leaving this generation thin-filed or worse, credit invisible. This is not a sustainable scenario as we enter the next decade. One of the biggest market dynamics we can expect to see over the next decade is consumer control. Consumers, especially millennials, want to be in the driver’s seat of their “credit journey” and play an active role in improving their financial situations. We are seeing a greater openness to providing data, which in turn enables lenders to make more informed decisions. This change is disrupting the status quo and bringing new, innovative solutions to the table. At Experian we have been testing how advanced analytics and machine learning can help accelerate the use of alternative data in credit and lending decisions. And we continue to work to make the process of analyzing this data as simple as possible, making it available to all lenders in all verticals. To help credit invisible and thin-file consumers gain access to fair and affordable credit, we’ve also recently announced Experian Lift, a new suite of credit score products that combines exclusive traditional credit, alternative credit and trended data assets to create a more holistic picture of consumer creditworthiness that will be available to lenders in early 2020. This new Experian credit score may improve access to credit for more than 40 million credit invisibles. There are more than 100 million consumers who are restricted by the traditional scoring methods used today. Experian Lift is another step in our commitment to helping improve financial health of consumers everywhere and empowers lenders to identify consumers who may otherwise be excluded from the traditional credit ecosystem. This isn’t just a trend in the United States. Brazil is using positive data to help drive financial inclusion, as are other around the world. Like I said, it’s getting late early. Things are moving fast. Already we are seeing technology companies playing a bigger role in the push for alternative data – often powered by fintech startups. At the same time there also has been a strong uptick in tech companies entering the banking space. Have you signed up for your Apple credit card yet? It will take all of 15 seconds to apply, and that’s expected to continue over the next decade. All of this is changing how the lending and credit industry must approach decision making, while also creating real-time frictionless experiences that empower the consumer. We saw this with the launch of Experian Boost earlier this year. The results speak for themselves: hundreds of thousands of previously thin-filed consumers have seen their credit scores instantly increase. We have also empowered millions of consumers to get more control of their credit by using Experian Boost to contribute new, positive phone, cable and utility payment histories. Through Experian Boost, we’re empowering consumers to play an active role in building their credit histories. And, with Experian Lift, we’re empowering lenders to identify consumers who may otherwise be excluded from the traditional credit ecosystem. That’s game changing. Disruptions like Experian Boost and newly announced Experian Lift are going to define the coming decade in credit and lending. Our industry needs to be ready because while it may seem early, it’s actually getting late.
At Experian we’re committed to creating a culture of continuous innovation, from the way we work to the solutions we create. This commitment has helped us create a workplace where our teams across the world have a desire to help change the lives of millions for the better. Justin Hastings, Chief Human Resources Officer for Experian North America, recently wrote an article for the Forbes Human Resources Council which highlights the importance of creating an inclusive environment in the workplace -- and demonstrates how innovation, developing new products and services, and providing value are all crucial to a companies’ success. The article, “Deliver Innovation By Embracing Inclusion,” explores what it means to build a culture of innovation, and how to ensure employees feel comfortable bringing their different backgrounds and ideas to their role every day. This is the type of innovative culture we’re building at Experian, which celebrates these differences and works to make employees feel valued and empowered to be innovative and productive. Another concept Justin discusses in this article is “innovating to grow.” It’s important to make employees feel connected to their organization and involved in the creation of new products and services. This has a tremendous positive impact with employees providing valuable feedback, and also creating advocacy among team members. For example when developing Experian Boost, which has helped millions of people raise their credit scores, we first beta-tested and shared the innovation internally and were able to garner valuable feedback and support from employees. As a result, we’ve seen tremendous success since the launch of Experian Boost earlier this year. At Experian we truly believe that inclusion is the key to creating a culture of innovation. You can read the full article here.
For the second year in a row, Experian Costa Rica has achieved recertification from Great Places to Work in the Central America region. The honor recognizes the inclusive workplace culture that Experian Costa Rica employees and leaders have created, making it a dynamic environment for innovation and high productivity. “Getting re-certified as a Great Place to Work provides and enormous sense of pride. As an organization it validates all the efforts we make to ensure a strong healthy employee culture and as a leader it allows us to come to work knowing that we have a culture that employees enjoy working in,” said Adrian Sibaja, Director of Service Delivery for Experian Costa Rica and Chile. Experian Costa Rica is one of four Global Delivery Centers, strategically located centers of operational excellence that support Experian’s regions. The office is home to nearly 1,000 employees across different business units. This honor reinforces the workplace culture we’re fostering, which our employees are happy to brag about in confidential surveys. Costa Rica leadership is always looking for ways to make the employee culture even better. That’s why recognizing employee accomplishments and encouraging partnership between business units are among their top priorities. Congratulations to our Costa Rica colleagues!
At Experian, we know a credit score is the gatekeeper to better financial opportunities, which is why we are committed to developing products and services that support consumers in their financial journey. Six months ago, we hit a major milestone in bringing this commitment to life with the launch of Experian Boost. This innovative tool gave consumers the ability to add positive telecom and utility payment history directly to their credit file for an opportunity to instantly increase their credit scores for the first time. When we launched Experian Boost, we knew there were more than 100 million Americans who didn’t have fair access to credit because of a limited credit history or a subprime score. We also knew these consumers were often forced to pay higher interest rates and fees for financial services. Today, as we look at our Experian Boost results, we know we’re helping to change that. To date, for consumers who’ve used Experian Boost, we’ve seen: More than 11 million cumulative FICO Score points boosted FICO Scores increased for 2 out of 3 users with an average increase of more than 10 points Of those who boosted their credit scores, an average of 13% moved up a credit tier and of those in the “poor” credit tier, 24% moved to a “fair” tier Approximately 90% of “thin” file consumers who improve their credit scores saw an average increase of 19 points California, Texas and Florida rank 1-2-3 in number of consumers who have boosted their scores and total points boosted To say we’re pleased with the positive feedback we’ve received about Experian Boost to date would be an understatement, but we’re not surprised. For years, lenders have been seeking new means to identify creditworthy consumers. At the same time, consumers have been asking for more control of their data and credit where credit is due. This is exactly what we’re providing with Experian Boost. We’re helping to level the playing field and reward positive behavior and it’s not going unnoticed. Members of the credit counseling and advocacy community have reached out with excitement about Experian Boost. This solution is giving many of their clients a tangible way to impact their credit scores and improve their financial lives. Improving consumer financial health is a core part of our sense of purpose and we’re just getting started. We’ll continue to enhance Experian Boost and develop new products and solutions to improve financial access to for more consumers. To find out more about the Experian Boost, please visit www.experian.com/boost.