Cuebiq’s mission, as an offline intelligence and measurement company, is to deliver the most accurate and reliable insights on how digital marketing efforts impact offline consumer behavior. This case study shows how Cuebiq, despite signal loss, partnered with Experian to continue delivering in-store lift analyses. To achieve this, Cuebiq used Experian’s Activity Feed to resolve digital ad exposures to in-store purchases, so that marketers could know the effectiveness of their clients’ media campaigns.
Activity Feed helped Cuebiq increase its match rates by using all the identifiers supported in Experian’s signal-agnostic Digital Graph, reducing its reliance on third-party cookies. By partnering with Experian, Cuebiq could help their clients, marketers, more accurately measure their campaigns and optimize their media.
What is Activity Feed?
Experian’s Activity Feed pulls together fragmented digital event data from all digital channels, including browsers like Safari and Firefox that restrict traditional tracking methods. Activity Feed ingests and ties this digital ad exposure data to household or individual profiles hourly, helping clients associate that data to offline purchase activity made by that household or individual. Activity Feed plays a crucial role in overcoming fragmented data and helping marketers accurately measure their cross-channel marketing efforts.
Challenge: Increasing match rates across digital platforms
Cuebiq wanted to enhance how well they connect digital ad exposures, across web, mobile and connected TV (CTV) to specific mobile ad IDs (MAIDs), of those who visited clients’ stores. They needed a single technology partner who could collect data across these environments and improve these connections, especially as iOS updates, like iOS 14.5, posed potential challenges.
With the ability to resolve exposures to households, individuals, and MAIDs to then facilitate attribution of digital exposures to offline store visitation, Cuebiq could continue to provide accurate reports on how online ads impact offline consumer behavior. This clarity in data enables their clients to fine-tune their marketing strategies.
Cuebiq’s key objectives included:
- Resolving digital exposures to MAIDs
- Increasing overlap of offline and online data
- Improving the effectiveness of offline measurement offerings
Activity Feed: The solution to increase match rates
Cuebiq used Activity Feed to resolve data from cookieless environments like Safari to a single household or individual and saw significantly higher match rates. Cuebiq was able to track cross-channel media exposures, resolve them to MAIDs, and then use the Activity Feed output to correlate in-store visitation and sales to their clients’ media campaigns. Cuebiq also implemented the Experian pixel, which they placed to track all their marketers’ impressions (mobile, CTV, web traffic, etc.). The Experian pixel collects information in real-time, such as:
- Timestamp
- Cookies
- Device ID (MAID/CTV) when available
- IP address
- User-Agent
- Impression ID
“Before we started working with Experian, we couldn’t fully maximize ad views across the complex digital landscape. In just a few weeks, they were able to maximize the match rate across the fragmented digital inventory, solving a huge problem when it comes to cross-channel attribution.”
Luca Bocchiardi, Director of Product, Cuebiq
Results
Activity Feed combines separate data streams and matches them back to a household. This enables Cuebiq to expand household IDs and accurately identify MAIDs that are seen in-store for cross-channel measurement. Over a 21-day period, Cuebiq passed ~1 billion events to Experian. Activity Feed resolved 85% of total events to a household, 91% of which were tied to MAIDs.
By implementing Activity Feed, Cuebiq was successfully able to:
- Gain clearer insights into the success of their client‘s campaigns
- Match consumer engagements in a privacy-compliant manner
- Tell the story of the key performance indicators (KPIs) related to their marketing efforts
Prepare for a cookieless future with higher match rates
Activity Feed is prepared for a cookieless future and uses alternative IDs, like ID5 IDs, hashed emails, and IPs for identity resolution, ensuring no reliance on third-party cookies. Experian remains fully committed to exploring a suite of next-generation solutions and prioritizing continued testing of different industry solutions, including the Google Privacy Sandbox, to help customers prepare for a future without cookies. We’ve identified six viable alternatives to third-party cookies, how these alternatives fall short, and how Experian can help you navigate these alternatives.
“Experian’s customer service is extremely efficient and collaborative. We trust them to keep putting our business first long-term.”
Luca Bocchiardi, Director of Product, Cuebiq
Download the full case study to discover how Cuebiq used Activity Feed to overcome their challenges. Your path to maximizing match rates and resolving data from cookieless environments starts here.
About Cuebiq
Cuebiq is transforming the way businesses interact with mobility data to providing a high-quality and transparent currency to map and measure offline behavior. They are at the forefront of all industry privacy standards, establishing an industry-leading data collection framework, and making it safe and easy for businesses to use location data for innovation and growth.
To learn more, visit their website at www.cuebiq.com
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With Tapad, part of Experian, technology, AdsWizz AudioMatic is the first Audio buying platform to offer cross-device identity resolution across the U.S. and EMEA NEW YORK and LONDON, July 17, 2019 /PRNewswire/ — Tapad, part of Experian and a global leader in digital identity resolution, today announced a new joint capability with AdsWizz , the leading technology provider for digital audio advertising solutions. The partnership combines Tapad's digital cross-device technology with AdsWizz's AudioMatic buying platform, enabling the ability to connect audio ad experiences across screens. AudioMatic, AdsWizz's audio-centric buying platform, supports programmatic audio buying and entirely new audio ad experiences for listeners. The integration of The Tapad Graph onto its platform enables new opportunities for marketers to reach, engage and measure each interaction with their desired consumers on digital radio and podcasts channels, and across devices. This partnership makes AdsWizz the first audio buying platform to offer this enhanced cross-device identity capability in the US and EMEA markets. "Marketers need privacy-safe digital identity resolution to reach their consumers," says Tom Rolph, VP of EMEA at Tapad. "With audio becoming an increasingly powerful medium for engagement, it's important that our technology extends to this channel, which is why we are excited to announce our integration with AdsWizz's AudioMatic platform." Digital audio is experiencing high growth, with 84% of advertisers and agencies saying it will play a bigger role in their media plans in the future. Today, 60% of digital audio is consumed via a mobile device.* The Tapad Graph is the largest digital identity resolution graph with differentiated global scale. The partnership enables audio advertisers to leverage The Tapad Graph for enhanced attribution, analytics, and targeting. Alexis van der Wyer, CEO at AdsWizz, added, "Digital audio is increasingly becoming ubiquitous in our media consumption and in our daily digital interactions, and because of that, audio advertising offers tremendous opportunity to personally interact with consumers in every moment of their daily lives. By integrating with Tapad, we enable our advertising partners to increase the effectiveness and the relevance of their marketing messages across audio channels." To learn more about Tapad and our digital identity resolution products, visit our identity solutions page. *Digital Audio Exchange, "The Rise of Digital Audio Advertising," https://thisisdax.com/wp-content/uploads/2019/07/DAX-Whitepaper.pdf Contact us today! About Tapad Tapad, Inc. is a global leader in digital identity resolution. The Tapad Graph, and its related solutions, provide a transparent, privacy-safe approach connecting brands to consumers through their devices globally. Our one-of-a-kind Graph Select offering enables marketers the flexibility and freedom of choice to correlate devices to varied objectives, driving campaign effectiveness and business results. Tapad is recognized across the industry for its product innovation, workplace culture and talent, and has earned numerous awards including One World Identity's 2019 Top 100 Influencers in Identity Award. Headquartered in New York, Tapad also has offices in Chicago, London, Oslo, Singapore and Tokyo. About AdsWizz: AdsWizz has created the end-to-end technology platform that is powering the digital audio advertising ecosystem. AdsWizz powers well-known music platforms, podcasts and broadcasting groups worldwide with a comprehensive digital audio software suite of solutions that connect audio publishers to the advertising community. From dynamic ad insertion to advanced programmatic platforms to innovative new audio formats, AdsWizz efficiently connects buyers and sellers in digital audio. AdsWizz is headquartered in San Mateo, California, with an IT Development hub in Bucharest, Romania, and presence in 39 markets around the world. About AudioMatic: AdsWizz Demand Side, audio-centric DSP and audio buying platform, AudioMatic, enables programmatic audio buying and entirely new audio ad experiences that are proven to be more engaging and more effective, and have delivered measurable results for agencies and their brands all over the world. All the biggest ad agencies have used our programmatic trading platform, including Omnicom, GroupM, Havas, Publicis, Mobext, and more.
To set your brand apart from the competition (and thrive!), you need to get to know and communicate with your customers on a more personal level—this means knowing more than just their email or mailing address. It means building a relationship with them to turn them into loyal customers who keep coming back. To make this happen, retail marketers must engage with customers across all verticals and invest in true data-driven advertising. Consider the following: What do my customers do? If you know more about your customers’ lifestyles, interests and spending habits, you will have a better understanding of how they choose to spend their money and free time. Once you understand your core customer base, you can move on to how and when you should reach them. This starts with segmenting your customers and then reaching them across their preferred channels. You should then learn what motivates your customers in order to understand their buying behavior. Do they buy items spontaneously or do they spend a lot of time researching? Do they only buy things with a coupon or is free shipping more important? Lastly, determine what marketing is showing ROI so you can optimize your marketing campaign. To ensure your efforts are showing results and your marketing budget is getting the most bang for the buck, attribution is critical. Retailers should strive to get more value out of existing data, supplement it with third-party sources, and find better ways to manage it and extract valuable insights. Experian’s Customer Data Engine is the perfect solution to assist retailers with this challenge. This customer data platform helps provide you with a complete picture of online and offline customer engagement and delivers the data, tools, and insights needed to make decisions on reaching customers and lookalike prospects. Customer Data Engine is a centralized platform where first- and third-party data is managed and updated on an ongoing basis in a secure environment, providing retail marketers with analytical tools, lookalike prospects, campaign management, audience distribution and closed-loop measurement. Once retail marketers have a deeper understanding of what they need to know about their customers, they can create customized audiences using this data. Retailers value first-party data and often look at it first. Usually, this refers to online data about customer activity on a website or app, and can come from form and email submissions, views of merchandise or devices and things people searched for online. Although first-party data is gold, there is almost always additional information needed to fill in gaps. For instance, the need for recency, frequency and monetary (RFM) data is crucial. RFM data is a way for retailers to analyze their customers by using recency (how recent the customer made a purchase), frequency (how often a customer makes a purchase) and monetary data (how much money a customer spends on purchases). It gives the retailer the details of when the last time the customer made a purchase, how often does the customer make a purchase and how much did the customer spend. With this information, they will know who their most valuable customers are and be able to create customized audiences. To get a deeper understanding of your customers, solutions such as Experian’s ConsumerViewSM database can be leveraged to provide you with demographics, life event triggers, purchase data, lifestyle segmentation data and more. With thousands of data attributes available, it can take any business to the next level. According to global research firm, Coresight Research, retailers in the United States have announced 5,994 store closures in just the first 15 weeks of 2019. Changing consumer demands, and a volatile economy have made it difficult for retailers to keep pace. However, retail is not going to go away, and brands just need to be smarter about how they conduct business. Making sure you know and understand your customers is one of the ways to ensure repeat visits and set yourself apart from the competition. By enriching your data with 3rd party data from Experian, Customer Data Engine allows you to know and target your customer the same way that Direct to Consumer brands and retailers can and provides you with a full 360-degree view on what your customers are doing and how they are interacting with your brand. To learn more about Experian’s Customer Data Engine, contact us at (877) 902-4849 or experianmarketingsolutions@experian.com to learn more.